Clinton Shelton
Clinton Shelton at Lithia Toyota of Billings
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Clinton Shelton

Finance Manager

Lithia Toyota of Billings

1532 Grand Ave
Billings, MT 59102

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4.3
56 Reviews
4.3

56 Reviews

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56 Reviews of Clinton Shelton

September 17, 2024

Dealership Rating
Employee Rating

Tj was very kind and quick with getting me into a new car. He worked with me to make sure I was getting what I wanted More

by Kasarahsidney13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: TJ Bromgard

Sep 24, 2024

Lithia Toyota of Billings responded

We're delighted to hear that TJ provided you with excellent service and helped you find the perfect car at Lithia Toyota of Billings. Enjoy your new ride!

September 08, 2024

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Employee Rating

When we first went in the first salesman we worked with was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. More

by Talmage
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake, TJ Bromgard

Sep 09, 2024

Lithia Toyota of Billings responded

We're glad TJ could turn things around and make your visit to Lithia Toyota of Billings a positive one. Thanks for sharing your experience!

August 18, 2024

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Lithia Toyota sold me a 2019 Tacoma that is supposed to be "Certified preowned", but the fluids are low, the filters are dirty, the interior is filthy and has damage all over, there's a rattle that a deaf More

by Tanya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brittany Pierce

Aug 20, 2024

Lithia Toyota of Billings responded

Tanya, Thank you for taking the time to review your experience. We appreciate your business and want you to enjoy your 2019 Tacoma. I would appreciate an opportunity to speak with you directly and gather additional feedback. Please reach out to me directly when you have a moment so we can address these issues properly. Michael Cleveland - Service Manager - 406-281-8381

Aug 20, 2024

Tanya responded

Of course I called Michael as soon as I received the email notification about this comment and of course, no response. Same as the last voicemail I left for service. I would have booked online, but their software has been double-booking people the last 3 months and I didn't want to deal with that nonsense. Truck still has a rattle in the cab, is still dirty, still has damage in cab, still has dirty filters and low fluids, still looks like you lied about performing the certified pre-owned safety inspection. Just talked to another customer who had a similar experience at Lithia Toyota. Clearly Toyota doesn't care one bit about dirty dealerships! And, yeah, I am annoyed and frustrated and I was nice and cooperative at first, but now I realize they held off getting anything scheduled until it passed the 3 day buyer's remorse policy in Montana. Such dirt bags! Was this a repo and you did the inspection before the last guy and that's why you just figured it was good enough? Thought you could trick me because I'm female? Where is the other key? Do I have to worry about the former owner stealing my truck because they still have a key??

Aug 20, 2024

Tanya responded

Just went through the 160 point safety inspection and found at least 10 points that you flat out lied about Replace wiper blades - I had to have them write it into the contract because the blades sucked so bad No abnormal rattles/squeaks in interior - rattle in cab Interior is free of debris - not done Dash and vents are clean - not done all crevices are clean - not done glove box and console compartments are clean - spills and filth all over cabin air filter condition - filthy and full of leaves seats, carpets, floor mats, headliner free of stains - several large white marks on leather and doors I have a sun roof, my paperwork says n/a I have seat heaters, my paperwork says n/a I think small claims court is my only option at this point!

May 06, 2024

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Employee Rating

The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting More

by mcrossley406
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 08, 2024

Lithia Toyota of Billings responded

Hello, Thank you for sharing your experience. Our team works hard to provide open communication. I want to apologize that your visit fell below our usual standards. We will be sure to address this as a team and improve moving forward. Should you have any additional concerns that need addressing, please contact me. Patrick O'Neill - Sales Manager - 406-281-8346

March 08, 2024

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Employee Rating

Tj was so helpful with getting me into the right car that fit my personal needs. He made sure I was 100% confident in my purchase. Iā€™m so happy with my new car!! More

by Kasarahsidney13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brittany Pierce, Sarah Strege, TJ Bromgard , Patrick O'Neill

Mar 08, 2024

Lithia Toyota of Billings responded

We're so glad to know that TJ was able to help you find the perfect car at Lithia Toyota of Billings! Ensuring our customers are confident and happy with their purchase is always a top priority. Enjoy your new ride!

February 28, 2024

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I did a google review for Tj and the establishment, exceptional service! The whole process was fantastic! More

by Meriah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarah Strege, TJ Bromgard

Feb 28, 2024

Lithia Toyota of Billings responded

Meriah, we're delighted to know you had an exceptional experience with TJ and our team at Lithia Toyota of Billings. Thanks for the positive feedback!

August 20, 2023

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Employee Rating

Totally and completely blown away by the amazing customer service especially and particularly our salesman TJ Bromgard. He and his team went above and beyond anything they had to do to get me and my family i More

by m.carpenter1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norm Everett, TJ Bromgard

Aug 21, 2023

Lithia Toyota of Billings responded

Thank you for your wonderful feedback! Our Lithia Toyota of Billings team is always happy to serve you. Congratulations, and see you again next time!

June 14, 2023

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Employee Rating

They helped me get into a new car with no hassle! And they did their very best to get me the best deal possible! Much love thank you! More

by alexlovesgretta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: TJ Bromgard, Shane Reid

Jun 15, 2023

Lithia Toyota of Billings responded

Congratulations! Thank you for choosing Lithia Toyota of Billings. We look forward to serving you again in the future.

May 14, 2023

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Employee Rating

Get everything in writing ā€¼ļø If you like doing business with cons, Liars, and bullies. This is the place for you. They will break contact of your earnest money after you give it to them without disclosures More

by Jwplmdsrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brittany Pierce, TJ Bromgard

May 16, 2023

Lithia Toyota of Billings responded

Hello, We appreciate you taking the time to leave us with your constructive feedback. Every customer deserves a first-class experience, I am sorry to hear that we did not meet those standards. We strive to make sure that every customer has the best experience possible, so they leave happy and satisfied with their visit. When you are free, please contact me so we can discuss your experience in more detail. Patrick O'Neill 406-281-8346 General Sales Manager

May 09, 2023

Dealership Rating
Employee Rating

The dealership has always been professional and willing to work out a good price with you. Very nice staff as well! More

by Dyllan dekievit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norm Everett, Shane Reid

May 15, 2023

Lithia Toyota of Billings responded

Hi Dyllan, thank you for visiting our Lithia Toyota of Billings team. We appreciate your five-star feedback and hope to see you again.

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