Cliff Henry
Cliff Henry at Morris Smith Ford of Leavenworth

Cliff Henry

Sales

Morris Smith Ford of Leavenworth

4501 South 4th Street
Leavenworth, KS 66048

4.7
419 Reviews
4.7

419 Reviews

Write a Review

Dealership Experience

13 yrs

419 Reviews of Cliff Henry

October 29, 2024

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Employee Rating

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w More

by sbrown.mne
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Recommend Dealer
No
Nov 11, 2024

Morris Smith Ford of Leavenworth responded

sbrown, we are sorry to hear that you had a poor experience with our dealership. We completely understand your frustration as it relates to the recall for the A-Pillar on your vehicle, but please keep in mind that we are not the engineers who design the vehicle nor the plant who builds them. We are simply the dealer who do our best to take care of customers such as yourself. As you stated in your post, you were told by the dealership that 90% of the time the trim piece will break when removing it for this recall, however you made the decision to move forward with the recall anyway. While it is obviously unfortunate that Ford Motor Company has a national back order on parts (please remember, we don`t build them) we are happy to hear that you were told up front about the potential issues you might have with moving forward with the recall on your Explorer. With that said, we can understand your frustration with Ford Motor Company for not being able to manufacturer the trim pieces as quickly as you would like. We are unsure what you are referring to when you mention that your vehicle was "lost". While we do have a large lot of almost 15 acres and hundreds of vehicles on the ground, vehicles don`t get "lost", especially not several times. We would think if a vehicle was "lost" as you described, both the customer and the dealership would want to call the police to report the vehicle as stolen. However, from your post, that does not appear to be the case. As mentioned, we are sorry to hear that you had issues with the vehicle that you purchased from a different dealership, Zeck, however as we arent the manufacturer, we cant control what recalls come out and when parts become available. However, Morris Smith Ford of Leavenworth will always do what we can to help the customer and make the experience as enjoyable as possible under the circumstances.

Oct 29, 2024

sbrown.mne responded

Service manager Brian calling me now being pissy about the review. Wants me to take it down. Won’t happen until situation resolved, and that’s a maybe.

February 29, 2024

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Employee Rating

Super great people up here at Zeck! Will be back for future purchases and will recommend to my family! More

by JaydenBrower42
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Trade-in Experience
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Recommend Dealer
Yes

February 26, 2024

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Steve Courter was phenomenal as always. My daughter still hasn't stopped smiling since getting her first car! Thank you again Steve. More

by kyle8anderson
Recommend Dealer
Yes

November 18, 2023

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Employee Rating

Courteous, caring, interested in their customer. Makes it easy to buy a car! Will definitely recommend to friends and family. More

by gravoisgal2003
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Recommend Dealer
Yes

Other Employees Tagged: Steve Courter, Cameron Decker

October 29, 2023

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Employee Rating

Our salesman Robert Burms was amazing. He made the whole process easy and pain free. He answered all the questions we had More

by bdbakj
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Recommend Dealer
Yes

Other Employees Tagged: Robert Burns

August 31, 2023

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Cole, Cliff, and Steve were so incredibly helpful when getting my new vehicle! Thank you! More

by Sydney.tillotson01
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Recommend Dealer
Yes

Other Employees Tagged: Steve Courter, Cole Tillotson

August 31, 2023

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Employee Rating

Cole, Cliff, and Steve were so incredibly helpful when getting my new vehicle! Thank you! More

by Cole.tillotson12
Recommend Dealer
Yes

Other Employees Tagged: Steve Courter, Cole Tillotson

July 09, 2023

Dealership Rating
Employee Rating

We purchased a truck yesterday with Zeck Ford and it was a great experience! Steve Courter was amazing and we had such a great experience with all the sales team members! Thank you so much for such an aweso More

by Cindy E.
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Courter

April 11, 2023

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Employee Rating

After looking for a smaller Vehicles, I found the car me and my boyfriend fell in love with at Zeck Ford in Leavenworth KS. I made an appointment with Cliff Henry. Cliff was outstanding! His customer servic More

by Stephanie Giles
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Purchase Time
Finance Experience
Recommend Dealer
Yes

April 05, 2023

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Employee Rating

Awesome experience working with Jayden on this purchase. He is no pressure, professional and a good listener. More

by hljohns
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jayden Brower , Ryan O'Donnell

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