Clayton Mullen

The dealership knows how to sell you a car. Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on t Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on the internet. The particular selling point for Nelson is the powertrain warranty. This is more or less a scam. If you read reviews on other sites or do some deep diving you will seek that this IS NOT something they follow through with with any fidelity. They will catch you if you don’t carry though with their own shops double cost services, such as oil changes. Now an oil change is the easiest self service job you can do, but if you are not a certified mechanic they won’t honor that you performed services yourself. EVEN if the part that failed (rear differential) has NOTHING to do with the oil change. A differential should not fail with less than 75k miles on it. Now someone will pop on here with a counter argument about the fine print. Go for it. But this is what you won’t have a valid counter for: 1) poor communication. While you were “gathering material” about our issue, you failed to follow up or provide customer service of any kind. You failed to return promised communication, price quotes, anything. Anything unless we reached out first. You left us hanging for three weeks. Much appreciated. 2) Your overly priced services. 90 for an oil change. Get real. Now you might say, well we do a thorough check of your car and whatnot. Well you didn’t notice if that differential was leaking or visually off in any way did you? You’ll send cool videos about my brake pads not having life on them or that my cabin filter is bad. Missed that diff. though. Then blamed me for driving on it bad, but the SECOND it made itself know there was a problem, it was stopped on the side of the road. Now we don’t drive our vehicles much. We bought two from Nelson (now because of customer service, we won’t be buying there again). You can eat off the floor of our vehicle. The car in question here was one service mileage-wise outside the pre-bought package of oil changes. But changes were made. Now, like I said, they can sell you a car, but if that powertrain garbage is the selling point for you, go somewhere else. More

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The most patient people ever!! Knew who I was when I drove up since we had done video back and forth. Went over options for me given my financial perimeters! Called me after I left and had lowered it so drove up since we had done video back and forth. Went over options for me given my financial perimeters! Called me after I left and had lowered it some so I turned around and went back and we were there till 10 that night! A+ score on customer service too! They washed my car while I was test driving the Mazda and washed it while doing paperwork! I am in sales too and they are on it! More

by dawnddriskill4 Verified Customer Verified Customer

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Appreciated the service from this team without the pressure. Test drive was easy and Covid friendly! The follow up from the team has been top notch as well pressure. Test drive was easy and Covid friendly! The follow up from the team has been top notch as well More

by christinelw625 Verified Customer Verified Customer

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