Clayton Kropp

# Excellent Service - "Exceptional service from start to finish! The team was professional, courteous, and went above and beyond to ensure my vehicle was serviced promptly." - "I'm thoroughly impr start to finish! The team was professional, courteous, and went above and beyond to ensure my vehicle was serviced promptly." - "I'm thoroughly impressed with the quality of work and attention to detail. Highly recommend!" - "Fantastic experience! The staff were friendly,specially miss Molly knowledgeable, and kept me informed every step of the way." More

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Very professional and well done work thank you Hyundai service team for hooking me up service team for hooking me up More

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Rachel was out to greet me at my car immediately checked my car in then checked me in. She then estimated the time to be an hour and a half and she was exactly right. I stayed at the dealership in the loung my car in then checked me in. She then estimated the time to be an hour and a half and she was exactly right. I stayed at the dealership in the lounge area and was very comfortable. Very good service. More

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Excellent customer service! I had anxiety about purchasing my vehicle, however Ty, Spencer, and Steve were fantastic. The hospitality, communication, and friendliness from every I had anxiety about purchasing my vehicle, however Ty, Spencer, and Steve were fantastic. The hospitality, communication, and friendliness from every department was awesome; really made me feel comfortable. I will highly recommend this dealership to family and friends. I also appreciate the follow up phone calls from Ty and Spencer to assure that I am pleased with my vehicle. More

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Even though this dealership is under extreme construction and a hot mess.. the service was excellent and only slightly delayed. and a hot mess.. the service was excellent and only slightly delayed. More

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I had an appointment at 10. 15.the car wasn't delivered till the next day. This tells me it wasn't started until late in the day.this same thing happened the last time I had the 15.the car wasn't delivered till the next day. This tells me it wasn't started until late in the day.this same thing happened the last time I had the car serviced there.i will be looking for a different shop to service it in the future More

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bought 2014 hyundia in 2018. 2019 transmission failed, requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was stolen off the lot. Service department had us sitting in lobby with covid 19 ongoing, not once were we approached we had to ask what was going on. More

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Once again-outstanding service Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it wa Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it was a transmission seal leak and on this model when the seal leaks you have to change the whole transmission due to it being a sealed system. My car was just out of warranty, Clayton went to bat for me once again submitting all my documentation and I ended up paying a minimal fee for my NEW transmission , you just can't get better service than Roseville Hyundai, they really go above and beyond... thanks again Clayton, really appreciate it.... More

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Service Dept Not Doing Work Contacted And Paid For Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of bac Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of background...I have been taking my Genesis to this dealer for years (since new). Earlier this year, I had them conduct the major 90,000 mile service. This specifically was to include rotation of the tires. A couple days following the service, I discovered they did not, in fact, rotate the tires. I knew this did not occur as the one rim that had a cosmetic blemish was still at the same exact location as it was when I took the car in for service originally. At the time, although irritating and making one question the diligence of their shop, I assumed it was an oversight. Now, this past week I brought my car in for service (paying for their 7,500 mile service which was to include, among other things, changing the oil and filter, doing an inspection and fluids check, and specifically a tire rotation). When I arrived at the service center (recalling the irritating failure to rotate the tires previously), I intentionally marked the front driver side rim as a way to confirm the tires had been rotated at this service. I waited at the dealership while the service was being conducted. Not quite 2 hours later the service person who wrote up my service tag noted my car was done, gave me a rundown of the status of everything (all was good, brake pad status, etc.) Nothing else was outstanding or to be done at this time. I paid the bill, got the key, and went to the car. Much to my disbelief, the front driver side tire had NOT been moved and FOR THE SECOND SERVICE EVENT IN A ROW the tires had NOT been rotated despite having been specifically contracted and paid for. I walked right back into the service department, reported this to the service tech who had written my service ticket and reviewed the post-service findings with me (Clayton). I walked him to my car, showed him the markings I had placed prior to service, and noted that this was the second time in a row that I contracted for a tire rotation and it was not actually done. He was at a loss for words and took the car back to the shop to have the tires rotated. When the service tech came back to the counter, he reported that "the shop mechanic apparently could not find my wheel lock key." This excuse admittedly did not hold water as (1) the service tech who took the car back for the second time to have the tires rotated acknowledged the key was right in my glove box and he was able to immediately find it, (2) at no time while I was waiting in the customer waiting room did anyone come to the service tech or me asking where the lock nut key was, (3) as a dealership, they should have copies of the Hyundai-factory provided wheel lock key, and (4) if (despite 1, 2, and 3 above) this was an unresolved issue, this should have been noted in my service records and when the tech reported the status of my car, and then an appropriate reduction in the actual charges provided since that work was not undertaken but charged for. I was told the service manager was not in that day, so I did not have anyone else to speak with at that time. I noted my disappointment and concerns to the service tech that a one-time failing to rotate the tires may have been an honest mistake, but when it happens twice in sequential services to the same person and the same vehicle, in my opinion one could reasonably start questioning whether such was a pattern and practice of incompetence and deceiving customers to either (1) charge customers for services not performed, or (2) create a circumstance where tire wear is accelerated and thereby increasing the frequency and ability to sell replacement tires and/or alignments, or (3) both. There is little to no way for a customer to be sure certain services are being conducted unless you watch the services being performed first hand and/or, as I did, make sure markings are in place to confirm if something is actually replaced and/or moved as required to complete the service. In many cases we, as customers, have to trust the dealer / service department to be honest and trustworthy. At this point, Roseville Hyundai's service department has made me question their honesty and has lost my trust. More

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Great Service, One Suggestion I received great service from Roseville Hyundai. I am completely satisfied with my 2017 Elantra, and I feel relieved knowing I have a dependable vehic I received great service from Roseville Hyundai. I am completely satisfied with my 2017 Elantra, and I feel relieved knowing I have a dependable vehicle. I think the Elantra is the perfect car for me, and I do not have any regrets with my decision. Overall it was a very great first-time buyer experience thanks to Patrick Souza. I have one recommendation for your store. Once the buyer has purchased their vehicle, please make sure your salesperson inspects the vehicle with the customer. Me and one of my coworkers at the Board of Equalization both purchased new 2017 Hyundai Vehicles, and both of our vehicles had blemishes upon purchasing. My windshield had a chip in it upon purchase, and it wasn't noticed until I drove the car off of the lot. I am glad I noticed the chip right away, because if I wouldn't have noticed it until the next day I am not sure how it would have been handled. Thankfully this did not turn into a major issue, as your dealership handled the situation very professionally and replaced my windshield right away. Still, I do think you could avoid potential customer complaints by checking the car for blemishes before letting the customer drive the car off of the lot. More

by geemagg Verified Customer Verified Customer

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