Clay Thompson
Clay Thompson at Ed Martin Chevrolet Cadillac

Clay Thompson | Page 2

General Manager

Ed Martin Chevrolet Cadillac

5400 S Scatterfield Rd
Anderson, IN 46013

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5.0
23 Reviews

Dealership Experience

5 yrs, 9 mos

5.0

23 Reviews

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23 Reviews of Clay Thompson

March 17, 2022

Dealership Rating

Do NOT buy from here! They sold the vehicle I was driving 2 hours to look at 20 minutes before my arrival. After they said the vehicle would be there waiting for me. They More

by sbeckner
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 18, 2022

Ed Martin Chevrolet Cadillac responded

I’m very sorry to hear that you are disappointed with your experience. At approximately 10am on the day that you came in, you texted me about availability of the vehicle. At that point I confirmed availability. At approximately 3pm the vehicle was sold and I immediately let you know this. Unfortunately, we do not "hold" vehicles and I apologize it sold prior to your arrival. We do a very thorough inspection on every preowned vehicle that we sell. The last thing we want is to get a call that you're having issues with your vehicle that you just bought. However, sometimes things happen and we try to resolve them as quickly as possible and I feel like that was the case here. As soon you let me know that the check engine light came on, I had you get it diagnosed. Once I had that diagnosis, we ordered the catalytic converter so that it would be in stock when you came in. I know that it is a long trip to come to the dealership and if you would like, I can arrange for your vehicle to be picked up and taken back to you for any repairs in the future. If you would like that, we will provide a loaner vehicle for you as well. Lastly, I want to address the payoff on your previous loan. We did mail a payoff check promptly after the deal was completely and I sent you a copy of said check. Unfortunately, the check was never processed by the lending institution. Once it was brought to my attention it was handled immediately. Again, I apologize that you haven't been pleased with your experience. We will reach out closer to your next appointment time to see if you would like to take advantage of the pick up and delivery option.

June 18, 2021

Dealership Rating
Employee Rating

Clay is the best in the car business! He helped me get into my very first new car. Clay is always a text or call away whenever needed. Professional, reliable, and trustworthy. You will not be dissatisfied More

by Kasondra Souza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 17, 2021

Dealership Rating
Employee Rating

I have bought 4 vehicles from Clay always received a fantastic deal. He is straightforward, honest, and his prices are always the best. He is very transparent and always looks out for the customer befor More

by jbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!

June 15, 2021

Dealership Rating

I have purchased 2 new and 1 used vehicles from Clay and would not even consider using anyone else. Car shopping is one of my least favorite things to do and Clay always gives me the best advise and great p More

by Jean.Witherington
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay, Jean! We truly appreciate your loyalty and continued business and look forward to working with you again.

June 15, 2021

Dealership Rating
Employee Rating

Clay has always went above and beyond with our car purchases. Even spending time to help set-up my cars radio as I'm not very tech savvy. Definitely recommend! More

by teda
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay! We truly appreciate your business and look forward to working with you again.

June 15, 2021

Dealership Rating
Employee Rating

I worked with Clay and purchased my Pilot from him at a different store. The deal I worked with him is the best I have received over the years. He is helpful and to the point. More

by Tasteh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating
Employee Rating

Clay is a professional, respectful, caring human being. He will be transparent and do everything in his power to give you a great experience everytime! More

by david_wilson2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating
Employee Rating

For the last 14 years my wife and I have purchased vehicles through Clay. Always 100% satisfied. He is the best in the business. You can’t go wrong with Clay. ~Chad More

by CW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating

We really enjoyed working with Clay. We’ve done business with him for years and will continue to do so. Ask for clay… he will treat you right! More

by SonicGrayHatch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.

June 14, 2021

Dealership Rating
Employee Rating

Clay is a former boss of mine, and I honestly miss working for him. He held me accountable and wasn’t afraid to let me know when I’d made a mistake, but most importantly, he always put our customers More

by jlewing2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Ed Martin Chevrolet Cadillac responded

Thank you so much for your wonderful review of Clay and our dealership, we truly appreciate it!

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