Do NOT buy from here!
They sold the vehicle I was driving 2 hours to look at 20 minutes before my arrival. After they said the vehicle would be there waiting for me. They
They sold the vehicle I was driving 2 hours to look at 20 minutes before my arrival. After they said the vehicle would be there waiting for me. They did not send in my pay off check on my trade in so my credit score was knocked down 45 points! The vehicles are not checked over before they leave the lot. Already took the vehicle back for 1 repair and will have to drive back for a second repair in a couple weeks.
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by sbeckner
Mar 18, 2022 -
Ed Martin Chevrolet Cadillac responded
I’m very sorry to hear that you are disappointed with your experience. At approximately 10am on the day that you came in, you texted me about availability of the vehicle. At that point I confirmed availability. At approximately 3pm the vehicle was sold and I immediately let you know this. Unfortunately, we do not "hold" vehicles and I apologize it sold prior to your arrival. We do a very thorough inspection on every preowned vehicle that we sell. The last thing we want is to get a call that you're having issues with your vehicle that you just bought. However, sometimes things happen and we try to resolve them as quickly as possible and I feel like that was the case here. As soon you let me know that the check engine light came on, I had you get it diagnosed. Once I had that diagnosis, we ordered the catalytic converter so that it would be in stock when you came in. I know that it is a long trip to come to the dealership and if you would like, I can arrange for your vehicle to be picked up and taken back to you for any repairs in the future. If you would like that, we will provide a loaner vehicle for you as well. Lastly, I want to address the payoff on your previous loan. We did mail a payoff check promptly after the deal was completely and I sent you a copy of said check. Unfortunately, the check was never processed by the lending institution. Once it was brought to my attention it was handled immediately. Again, I apologize that you haven't been pleased with your experience. We will reach out closer to your next appointment time to see if you would like to take advantage of the pick up and delivery option.
Clay is the best in the car business! He helped me get
into my very first new car. Clay is always a text or call away whenever needed. Professional, reliable, and trustworthy. You will not be dissatisfied
into my very first new car. Clay is always a text or call away whenever needed. Professional, reliable, and trustworthy. You will not be dissatisfied while doing business with him!
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by Kasondra Souza
Jun 18, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!
I have bought 4 vehicles from Clay always received a
fantastic deal. He is straightforward, honest, and his prices are always the best. He is very transparent and always looks out for the customer befor
fantastic deal. He is straightforward, honest, and his prices are always the best. He is very transparent and always looks out for the customer before and after the sale. I highly recommend.
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by jbrown
Jun 17, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your 5-star review of Clay! We truly appreciate your business and look forward to working with you for many years to come. Have a great summer!
I have purchased 2 new and 1 used vehicles from Clay and
would not even consider using anyone else. Car shopping is one of my least favorite things to do and Clay always gives me the best advise and great p
would not even consider using anyone else. Car shopping is one of my least favorite things to do and Clay always gives me the best advise and great price! Thanks Clay for always helping me out with my dreaded car shopping!
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by Jean.Witherington
Jun 15, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay, Jean! We truly appreciate your loyalty and continued business and look forward to working with you again.
Clay has always went above and beyond with our car
purchases. Even spending time to help set-up my cars radio as I'm not very tech savvy. Definitely recommend!
purchases. Even spending time to help set-up my cars radio as I'm not very tech savvy. Definitely recommend!
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by teda
Jun 15, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay! We truly appreciate your business and look forward to working with you again.
I worked with Clay and purchased my Pilot from him at a
different store. The deal I worked with him is the best I have received over the years. He is helpful and to the point.
different store. The deal I worked with him is the best I have received over the years. He is helpful and to the point.
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by Tasteh
Jun 15, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.
Clay is a professional, respectful, caring human being.
He will be transparent and do everything in his power to give you a great experience everytime!
He will be transparent and do everything in his power to give you a great experience everytime!
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by david_wilson2014
Jun 15, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.
For the last 14 years my wife and I have purchased
vehicles through Clay. Always 100% satisfied. He is the best in the business. You can’t go wrong with Clay.
~Chad
vehicles through Clay. Always 100% satisfied. He is the best in the business. You can’t go wrong with Clay.
~Chad
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by CW
Jun 14, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.
We really enjoyed working with Clay. We’ve done business
with him for years and will continue to do so. Ask for clay… he will treat you right!
with him for years and will continue to do so. Ask for clay… he will treat you right!
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by SonicGrayHatch
Jun 14, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay and our dealership! We truly appreciate your business and look forward to working with you again.
Clay is a former boss of mine, and I honestly miss
working for him. He held me accountable and wasn’t afraid to let me know when I’d made a mistake, but most importantly, he always put our customers
working for him. He held me accountable and wasn’t afraid to let me know when I’d made a mistake, but most importantly, he always put our customers first. He gave me an amazing opportunity to grow, and we’ve been friends ever since. There are a lot of “guys” in the car business, but if Clay isn’t YOUR guy, then you’ve made a mistake. Go see him. Save yourself the time and hassle of fighting with someone else. Get treated properly from start to finish. You won’t regret the decision.
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by jlewing2
Jun 14, 2021 -
Ed Martin Chevrolet Cadillac responded
Thank you so much for your wonderful review of Clay and our dealership, we truly appreciate it!