Clay Moore

I had a 2010 Honda accord I had towed into the Honda of Lake City (Florida) dealership to look for an oil cap that blew off when I tried to wash engine. After a complimentary inspection, It needed a lot of Lake City (Florida) dealership to look for an oil cap that blew off when I tried to wash engine. After a complimentary inspection, It needed a lot of work done, but it was a very reliable car. Getting me around the Country and into Canada for 6 years. I was met first by Casey and talked to him letting him know upfront I am on a fixed income, can only afford about $200 a month in payments. I preferred to stay with a Honda. The only option was a CRV that payment would have been $389 a month So I passed. It was suggested to me to be open about other vehicles. So I was to meet with Casey again on a Saturday. He was with another customer so then a Mitchel Cook talked to me. I again was upfront about my income (under 1100 a month) and needed to stay about $200 for payments. I ended up making the mistake of my life by getting rid of my car for a 2019 Dodge Journey Crossroad paying almost $300 a month for, and several things were wrong after with only 1 thing I new about was the radio I knew about. The digitizer needed to be replaced it looked like it was punched and did not work for the touch screen. Then after purchasing it I noticed the right headlight had a bunch of water in it after it rained which wasn't there when I bought it The back up camera was Blurry I was told it just needed to be cleaned off, when that didn't help it, I was told it was because of the broken digitizer. On replacing that, the back up camera still was blurry, I had to pay (using sunbit) to have Honda of Gainesville to install the Camera as Honda of lake city never called me back for an estimate. and the camera points towards the ground so not sure if it was installed correctly. The vehicle also seemed sluggish. But was told nothing was wrong with it. I could not get it to go to 55 after turning onto the highway, I was told I was street racing. I know now to drive. I was trying to get the car to 55mph which is the speed limit on that road. Fast forward it is 3 weeks later the car broke down on the side of the road I was told I denied roadside (I don't recall being offered it), so had to find my own way for a tow. It was towed to a dodge shop (which honda of Lake city Florida) suggested. It was approved for the warranty $5000 MINUS $250 deductible. But the TOTAL is going to be another $3040.69 above that worth of parts and work! A pre existing issue that I'm sure they were aware of. It kept mentioning lifetime warranty on the engine and drive train. So much work was done to that vehicle looking at the full carfax, nothing ever mentioned about the transmission Not a fluid check, not a flush. So now I'm not only in debt to the nice tune of $25,000.00 for 7 years when all is said and done, I also have no vehicle. Not even made a first payment yet. Who is going to fix this? I was contacted by Steve Haggel a GM of Honda of lake city Florida. Pretty much given the run around. Given excuses he was in the hospital. I am sorry he has health issues, but I've been stuck in the same clothes since Saturday tomorrow will be 1 week without ANY of MY medication for MY health. I was told Jessica Havely of honda of lake city would be contacting the mechanic. Heard nothing. After I reached out to her, she was DISGUSTINGLY RUDE and petty much told me it's my fault buying an as is used vehicle, and I'm screwed but and they would "graciously" pay $1000.00 towards the $3040.69. GRACIOUSLY.. Florida doesn't have a lemon law for used vehicles. They also seem to have predatory practices on the poor with bad credit apparently because of that. And in getting a lawyer involved they have to be licensed in Wisconsin and Florida. So who is going to pay the rest of it? It isn’t like I had the car for 6 months, a year, 2 years. I had it THREE WEEKS! It is currently at the Dodge Dealership in Clintonville, Wisconsin. More

by CHEESEHEAD.MEMA Verified Customer Verified Customer

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I have a 2017 Civic and I regularly use this dealership for my service. They are always very nice and helpful. However, they seem to have gotten a lot slower over the past couple of years. Dropped the c for my service. They are always very nice and helpful. However, they seem to have gotten a lot slower over the past couple of years. Dropped the car at 11AM for service, ran errands, and went to lunch. Got back around 1PM and still waited until 2:30PM for the car. I brought a check because I knew that they are now charging a 3% service fee. I had to wait for them to take my check over to the finance department for approval. They do a good job for me and are always very nice. However, I do think they could use some improvement. More

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I found management to be extremely arrogant disrespectful and unprofessional. I was given a car that is unfit for the road. The car had bald tires which was pointed out to the managers. One of the managers a and unprofessional. I was given a car that is unfit for the road. The car had bald tires which was pointed out to the managers. One of the managers admitted that tires were bald. Car was dirty and was not service for sale. Unacceptable. More

by TIAJOY69 Verified Customer Verified Customer

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They have been wonderful to work with ever since I started taking my 2018 CRV to them for service. Their service department is great. The sales people and general manager i met on June 28th were pleas started taking my 2018 CRV to them for service. Their service department is great. The sales people and general manager i met on June 28th were pleasant and professional. More

by Donnaplant96 Verified Customer Verified Customer

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Jacob is willing to go above and beyond in helping to make a deal. He is also very knowledgeable about the vehicles. make a deal. He is also very knowledgeable about the vehicles. More

by bmp3 Verified Customer Verified Customer

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We bought new Honda Accord for son's graduation and Kyle and team did a fantastic job of making sure everything was ready to go. It was indeed first class service from the very beginning. The price was perf and team did a fantastic job of making sure everything was ready to go. It was indeed first class service from the very beginning. The price was perfect and signing paperwork was very smooth and didnt take long at all. Kyle did a great job of explaining everything in detail and made sure the car was clean and ready to. It was a great experience and our son loves his car. We are so thankful for Kyle and his team at Honda of Lake City. More

by ZACKPAULK Verified Customer Verified Customer

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2nd time I’ve bought a car from Kyle Parker at this dealership, I find him to be very helpful and caring to customers dealership, I find him to be very helpful and caring to customers More

by ZACHSNAGOMY11 Verified Customer Verified Customer

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They've been a huge help, and very friendly. Happy to have done business here! Happy to have done business here! More

by blwillis11 Verified Customer Verified Customer

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Andrew was great! He accompanied all of my needs and made sure I got what I wanted! He accompanied all of my needs and made sure I got what I wanted! More

by Alona M Verified Customer Verified Customer

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The first finance manager I dealt with was not a good experience. The second finance manager Michael is his name was a lot better experience. experience. The second finance manager Michael is his name was a lot better experience. More

by henry.bembry Verified Customer Verified Customer

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