Claudio Alvarado

Purchased new 23 santa fe 6 weeks ago and it's been at shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am st shop for 5 weeks getting service and they can't find problem.so they told me to file lemon law on car so they can wash their hands go figure. I am stuck with a lemon as they labeled it. They are making me deal with hyundai rather than correct the issue themselves. Never again will I buy from them. They don't provide the service a customer should get. More

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This is a public service announcement regarding Rick Case Deceptive sales practices and outright Lies to get you in the door. To make a long story short my wife opened up an online account at express.rickcas Deceptive sales practices and outright Lies to get you in the door. To make a long story short my wife opened up an online account at express.rickcasehonda.com. Once my wife selected the car she wanted with the options it gave us a detailed breakdown of total cost that you can see below. The website indicated that the car was sitting at Rick Case in Weston and was ready to be viewed. My wife and I went over there to look at the car and the salesman said it was not there but would be in a week or two. He proceeded to show us different Honda pilot models including the touring model we had originally asked about but not the car we came in to see. Once he met with the sales manager and came out with the price for the exact same car with the exact same options was approximately $6,000 higher. When we asked him if we waited for the car we originally came in to see what the cost would be for that out the door. Again he gave us a price that exceeded $6,000 over the agreed upon purchase price on the website. He started to try to explain but I knew exactly where this was going, smoke and mirrors BS. The bottom line is Rick Case Honda does not and will not honor the total purchase price on their Express website. We left Rick Case and I decided to come home and fill out my own account under a different name on the express Rick Case Honda website and got the same numbers my wife did. I had a different salesman contact me and they told me yes now the car is here on the lot and even offered to FaceTime me. At that point I had told him we were just there and the car supposedly was not. I asked him what is the best price you can give me for that car? Once again we got a slightly lower price than the first salesman we talked to but still exceeded $6,000 over the agreed upon price online. I am telling you do not waste your time going to Rick Case if you're going to be relying on them to give you an honest out the door number online. I would also like you to know there were no additional add-ons or any modifications made whatsoever to the online order therefore there would be no reason for a $6,000 increase. Our credit score is 820 and we were even going to pay cash but no movement on price. Please see the attached cost breakdown of the Rick Case Weston Deceptive sales practices and Lies they are spreading at express.riccasehonda.com 2022 Honda Pilot Touring w/Rear Captain's Chairs Exp. Aug 31, 2022 280-hp 3.5L V6 9-speed Automatic Front-Wheel Drive Lunar Silver Metallic Gray Leather Stock NB034361 Model YF5H6NKNW VIN 5FNYF5H62NB034361 Base Model $45,170 Manufacturer Destination Charge $1,295 MSRP (Sticker Price) $46,465 Rick Case Honda Price $46,465 Sales Tax (7%) $2,897 Estimated Registration & Fees * $1,390 Total Purchase Price $50,751 Regards Richard Parrish More

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They go above and beyond to take care of the customer at service and sales service and sales More

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Mr Claudio Alvarado was great helping me with the different option Iam happy with my new SUV different option Iam happy with my new SUV More

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The leasing process was painless and the service by the sales and finance staff was very good. sales and finance staff was very good. More

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I buy my car with a sensor not working because they tell me , they can fixed alter on when I take my car to be fix they charge me and when I tried to reach some one for help no one respond to my calls or vo me , they can fixed alter on when I take my car to be fix they charge me and when I tried to reach some one for help no one respond to my calls or voice message don’t buy a car here finish the a sell if something happen they will ignored the situation and they forget what they promised More

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Always good customer service I appreciate the efforts, 3 family members have done business here including myself. family members have done business here including myself. More

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Untrustworthy dealership. Scam operation. They sell you extended warranty and extended maintenance at the time of car purchase with the right of cancellation within 60 days. I cancelled in the first week extended warranty and extended maintenance at the time of car purchase with the right of cancellation within 60 days. I cancelled in the first week and it is now almost 4 months that I am waiting for the refund of over $4000 for the crap warranty they sold me. More

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El señor Claudio muy eficiente y profesional en su atención si lo recomiendo a todos atención si lo recomiendo a todos More

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Excellent service from start to finish. Thank you Claudio Alvarado for being a great individual and providing a great experience. You are indeed the best! Alvarado for being a great individual and providing a great experience. You are indeed the best! More

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