Claudette Green

Honda doesn’t have parts to repair the cars they sell! !! They can’t fix anything!!! !! They can’t fix anything!!! More

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Over the past 30 years, two generations of my family have bought cars from Midlands Honda. Before that we purchased cars (not always Hondas) from other dealers, but once we found Midlands Honda we never went bought cars from Midlands Honda. Before that we purchased cars (not always Hondas) from other dealers, but once we found Midlands Honda we never went anywhere else! Their sales representatives have always been well informed, efficient, patient with our questions and, to our unending delight, honest and not at all pushy! (Let me give a shoutout here to Claudette Green, a delightful, soft-spoken sales rep. who helped me buy my present car and from whom I intend to buy all future cars! She regularly follows up with her customers to see if we have any questions and to tell us of any changes or new models that may be of interest to us, and I think she has even sent us birthday cards!) All of our cars have been very well, and very quickly, serviced at the dealership, so that none of us (except our kids once they moved away) has ever wanted to do business with any other smaller service outlets that are much closer to home (for oil changes, tune-ups, or tire purchases, for example), and the cars are returned to us washed & vacuumed!! And here's another shout out to an outstanding service representative who has attended to my car for many, many years - - MR. GLEN BARKER ! He's a soft-spoken, relaxed gentleman who listens patiently to my list of concerns and asks pertinent questions about my car, then carefully evaluates & explains what needs to be done; and in case I'm worrying about something else, he also lets me know what does NOT have to be done. He is courteous, informative, efficient, respectful and friendly, and I won't go to anyone else - - though I must add that everyone I've dealt with at Midlands Honda has been reliably pleasant and helpful. I've been driving for almost 60 years (I'm almost 75) and I can honestly say that I've regularly received the very best service from this dealership. Give these guys a big raise!! - - - Why isn't Mr. Barker's name listed below???? He deserves recognition! More

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I had an amazing experience at Midlands Honda. I was in desperate need of a reliable vehicle and had been looking both online as well as a particular dealership. When I saw the Escape online at Midlands, I desperate need of a reliable vehicle and had been looking both online as well as a particular dealership. When I saw the Escape online at Midlands, I had to see it. Claudette Green had emailed me the day before and encouraged me to look at the vehicle. Long story short, I purchased the vehicle that evening. Claudette was super knowledgeable regarding the details of the Escape. She worked quickly and throughly to complete the sale. Claudette’s warm personality and in-depth knowledge as a sales person made my purchase smooth. The gentleman who handled the financial aspect of my purchase (1st office on the right) was friendly and knowledgeable. He worked to get my vehicle financed for me and was so uplifting in everything he said. I am extremely happy with the service at Midlands Honda of Columbia. More

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Claudette always provides exceptional customer service! She is always so pleasant and is easy to deal with. Thank you Claudette, you are a super star at your job!!! She is always so pleasant and is easy to deal with. Thank you Claudette, you are a super star at your job!!! More

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Great atmosphere and friendly staff, I bought two Honda’s from here and had such a wonderful experience both times. Claudette Green was very professional and will go out of her way to make sure she shows you from here and had such a wonderful experience both times. Claudette Green was very professional and will go out of her way to make sure she shows you all colors and options that are available before letting you make a decision just to be sure you’re 💯 satisfied with the vehicle you want. I will definitely be back when I’m ready to buy a 3rd Honda and will definitely send people your way who’s looking for a new vehicle. Thank you again it was a pleasure doing business with you all! More

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I came from Florida to buy from here! Everyone, I recently purchased the only 2020 Honda Civic Type R that Midlands Honda had, and I am speechless. I’m not just talking about the car, t Everyone, I recently purchased the only 2020 Honda Civic Type R that Midlands Honda had, and I am speechless. I’m not just talking about the car, the car is excellent, it drives fantastic, it’s beautiful, and I couldn’t have selected a better car to use for my family and me, but the service, the service was indeed one of a kind! I came all the way from Tampa, Florida, to purchase this vehicle from Midland Honda, and they all did an incredible job in ensuring that I was given a thorough, and I mean a very complete and comprehensive experience in purchasing a vehicle. I was given a hands-on experience to educate me on practically every feature that the Type R had available. I want to give a special thanks to Claudette, a saleswoman who did an immaculate job to ease the buying experience for me and having all of the paperwork ready once I got there. Claudette was super friendly, experienced, and knowledgeable in everything having to do with my new car, thanks again, Claudette. Lastly, I want to thank Alex and Jake for providing me the best deal possible for my vehicle, and they did not miss a beat when it came to ensuring that I was given a fair deal and one that I am genuinely grateful for. Midlands Honda honestly went above and beyond in providing me an amazing car shopping experience that far exceeded my expectations, and I thank them for that. I also want to mention, and while some car dealerships claim they are military friendly, Midlands Honda puts words into actions by showing it not just with the service that they provided me, but with the deal that I had made with them. If I ever need a car in the future, or if I ever have to recommend a place to someone, being that I’m all the way in Florida, I would absolutely and without hesitation recommend Midlands Honda in Columbia, South Carolina! David More

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Overall the Best! Hello my name is Carlos Velez and I just bought my second Honda CRV from Midland Honda. My experience there was five star and all THANK YOU to Claudet Hello my name is Carlos Velez and I just bought my second Honda CRV from Midland Honda. My experience there was five star and all THANK YOU to Claudette Green who went beyond both times to make me feel at ease with my purchase. What a wonderful asset to the Honda family. Thank you Claudette,forever your loyal customer....Carlos Velez👍 More

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Awful experience I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. More

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Very friendly, prompt, and smooth process in purchasing The reason why I gave this rating is because I am a satisfied customer. Secondly, I give this rating because the sales lady (Ms. Claudette Green) did The reason why I gave this rating is because I am a satisfied customer. Secondly, I give this rating because the sales lady (Ms. Claudette Green) did an outstanding job in helping me purchase my new car. The process was quick, hassle free, and amazing. I would definitely recommend anyone that is looking to purchase a new car to come see you all at Midlands Honda. Special thanks once again to you Ms. Claudette Green!! Good luck and Blessings to you!!! Thanks Chris in finance also.... More

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Lease I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to do so. I have been going to the dealership since March trying to resolve this matter. The staff has been apologetic about the incident that has happened to us with Steven Goldstein. I’d to thank in advance Chris Brown, Chris Alston, and Claudette Green for trying to assist me in this matter and other staff members who were very helpful, and kind. We leased a Honda Civic from Yonkers, New York in 2015. During the life of the lease I moved to Columbia, South Carolina and took the car with me. Around a couple of months before the lease was about to expire my mother and I went to the Honda dealership closest to my residence, Midland Honda, where we met Mr. Goldstein. I went over the miles on the car so our intention from the beginning was to purchase the car instead of leasing a new one. We explained the situation to Mr. Goldstein over and over, and he insisted that the best option was to lease a new car and any payment left over and the mile overage in the old car would be taken care of by them. We asked Mr. Goldstein many times to give us the cost for the 2015 Honda Civic, he refused and kept saying a new lease car is our best option. He stated the last payment in the old car is covered. Ultimately closing out the old lease not owing anything. Mr. Goldstein said, “He only needed $300.00 for the new lease and that’s it”. He stated to us that we had nothing to worry about. As a result we thought we closed for the old lease and started the new lease (2017 Honda Civic EX). I will like to point out that my mother and I combined have been a customer for Honda Financial Services for more than 20 years. We have been leasing Honda cars for a long time. We are responsible individuals, who will not get into a deal if we are not be able to pay for it. My mom's credit score was over 800 points until Honda Financial Services reported that she owes over $3,000.00 for the 2015 Honda Civic for going over the miles plus two monthly payments left. My mother is currently in her fourth consecutive lease with Honda, and I’m in my third consecutive lease and we have never paid anything after getting into a new lease. Our dealership in New York made sure that we did not get a bill after returning a vehicle, so we believed Mr. Goldstein was doing the same for us. He repeatedly told us that we had nothing to worry about. Big mistake believing his words. We were recently contacted by Honda Financial Services stating we owe over $3000 on the old lease (2015 Honda Civic). If we would have known that we owed mileage on the car we would have kept it as originally planned, this is exactly what we wanted to avoid in the first place. Hence the reason we explained to Mr. Goldstein we wanted to keep the car and asked for the cost. Again, he reassured us we didn't owe anything for overage in miles and refused to give us the cost of the car. He insisted a new lease was a better option. We have been constant communication with Honda Financial Services for months now, explaining the situation. We gave them Mr. Goldstein’s name and contact information many times, and Honda Financial Services told us they have contacted Mr. Goldstein many times, but he has not returned their calls. Mr. Goldstein told me in my recent visit with my mom over the phone “this is the first time I heard about it”. At first he didn't remember me, my mother or our interaction with him. Once I explained the entire conversation all of the sudden he started to vaguely remember us. He refused to take any accountability for his actions and pretended he wanted to help us resolve this matter. Another issue that arouse recently regarding my old lease is that we were supposed to meet Ms. Claudette Green, Senior Sales Consultant in the Leasing Department at Midlands Honda to close out the old lease before entering a new lease. Not only was my old lease not properly closed out, we never met Ms. Green and never signed the proper documents to close the lease. Mr. Goldstein never informed us we had to meet with Ms. Green and follow proper procedure in closing the old lease. If we would have met Ms. Green, we would have known about the fees and I am sure we would have kept the old car. Honda Financial Services called Ms. Green several times regarding our old lease, but because we never met with Ms. Green, she didn't have proper paperwork for our old car, as a result Ms. Green was not able to provide them any information about our old lease let alone help us with this issue. I waited over a month for new plates and registration. The entire experience was unnecessary, extremely lengthy and disorganized. Please note my husband recorded the conversation regarding our transaction January 13, 2018. We have proof that our complaint is legit. The old car was returned January 2018, since Midlands Honda didn't purchase the vehicle or wanted to keep it. Honda picked up the vehicle sometime in March. So, ultimately there were additional mileage added to our bill that I did not use. The purpose of this letter is to make the dealership aware of our terrible experience and to help other potential customers avoid this situation from happening to them. We were at the dealership for over 5 hours. I don't understand why the proper process was not followed. The only purpose of Mr. Goldstein from the beginning was to raise his sales at our expenses. He mislead us and lied leaving us with a $3,077.66 bill for us to pay to Honda Financial Services. More

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