Claire Barnett

Excellent service listen to what I had to say gave me good advice on how long wipers usually last replaced them immediately good advice on how long wipers usually last replaced them immediately More

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This is the third vehicle we have purchased from Shingle Springs Subaru. Our sales contact was Kevin Powell. I can't say enough about what a great experience it was dealing with Kevin. He was very friendly Springs Subaru. Our sales contact was Kevin Powell. I can't say enough about what a great experience it was dealing with Kevin. He was very friendly as was all the staff we dealt with. Kevin was very informative about the vehicle we were interested in. He answered all my questions and made the buying experience very easy. I highly recommend Kevin Powell and Shingle Springs Subaru to anyone interested in purchasing a vehicle. I would also want to mention that their Service Department is first rate and is one of the reasons I am a repeat customer. More

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Want to make the client happy, follow up never try to talk you in to work that is not needed talk you in to work that is not needed More

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I'm a first-time new car buyer that has always dreaded the idea of buying from a dealership. I'd heard about high-pressure sales tactics, etc. I couldn't have been more wrong. Kevin was so helpful and inf the idea of buying from a dealership. I'd heard about high-pressure sales tactics, etc. I couldn't have been more wrong. Kevin was so helpful and informative about my options through the whole process. Zero pushiness from him or anyone at this dealership. Given the insane market now, I had to place an order to get the manual transmission I wanted to the showroom floor and it was going to take 2-3 months. No deposit, no commitment! It ended up taking closer to 4 months (not the dealership's fault). Kevin updated me (at least) weekly on the status and answered every question I threw at him... When I had to leave town for a month, he assured me that he'd hold the car until I got back, regardless of all the folks now waiting to grab it if I passed on it. Even when the car arrived, there were no surprises on the final price (MSRP with no markups) or pressure to buy more accessories. I was so impressed by how easy and straightforward it all was, including my time in financing. Even given a recent loss in his family, Kevin was present with a genuine smile to finalize the sale (an absence would have been completely understandable.) I'd give six stars if I could! More

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Best Customer Service Experience and Value Shingle Springs Subaru has, hands down, the best customer service experience. Big shout out to Kevin Powell, my internet sales expert that helped me Shingle Springs Subaru has, hands down, the best customer service experience. Big shout out to Kevin Powell, my internet sales expert that helped me with the purchase of my 2020 Outback. He was so knowledgeable, courteous, hard working and diligent with complying with all of my requests. Even after the sale was complete, he still wanted to make sure I'm 100% satisfied and is always available to assist me with questions or concerns. Brett Brophy made the actual buying experience easy to understand and he was very helpful with recommendations on adding Cilajet and Permaplate to the windshield. All well worth a little extra upfront for the savings I'll get for as long as I own my Outback. And Claire Barnett was awesome in providing me all the initial information I needed to take advantage of all the great features the Outback offers. I felt great about the entire car buying process, which is something I normally dread. Thank you to all of you! I'm super happy with my Outback and you're all FANTASTIC! More

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After 45 years of hard negotiations over new car price (and enjoying the argument), I found Kevin who offered a fair price on my new Outback immediately. Kevin was a great guy to work with and well repre (and enjoying the argument), I found Kevin who offered a fair price on my new Outback immediately. Kevin was a great guy to work with and well represented both the dealer and Subaru. More

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Kevin got us a good deal on our new Outback. He was easy to work with and made the drive up from Rocklin worth it. He found us exactly what we wanted and had it on his lot the next day. A much better proc to work with and made the drive up from Rocklin worth it. He found us exactly what we wanted and had it on his lot the next day. A much better process with Kevin and Shingle Springs than with Maita or AutoNation at the automall. More

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Great place to buy my dream Subaru Worked mainly with Kevin over the phone, via email, text and in person. No pressure at any time. I knew what I wanted which they did not have on han Worked mainly with Kevin over the phone, via email, text and in person. No pressure at any time. I knew what I wanted which they did not have on hand but Kevin made sure it was there when I decided I was ready to buy after a lot of discussion and questions answered. I also got a fair price for my 2014 Subaru trade-in. Claire went over the inside features very patiently. Jeff stood in for Kevin when I dropped in and Kevin was not there. Jon Cooper did the financial and explained anything I wanted to know. He also came to my house the day after I bought my car so my husband could sign paperwork to get his name on the title also. The whole process and handled very patiently and friendly. I was not stressed in the least with the whole process. Thank you Shingle Springs Subaru. More

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Great service for an out-of-state car buyer I live in Nevada, but I was seeking a 2020 Subaru Legacy Touring XT. Shingle Springs Subaru was first in the region to have this new model and trim i I live in Nevada, but I was seeking a 2020 Subaru Legacy Touring XT. Shingle Springs Subaru was first in the region to have this new model and trim in stock, well described on their website. When I inquired, Kevin Powell responded within the hour. Since there was only one in stock and I had to drive 100 miles to see and test drive it, Kevin offered to hold it for a $500 refundable credit card deposit. That made the trip worthwhile. Onsite at the dealership, this was easily the best "car dealer experience" I've had in many years, with credit to Kevin Powell, Claire Barnett and Paula Brown. As others have said, this dealership does a great job of explaining things without sales pressure, and handling all the transaction details even for an out-of-state buyer. In this case, that included arranging to deliver the car in Nevada, and supplying the paperwork I needed to register the car with the Nevada DMV. More

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Great service, great price I used the internet service and got a great price! I contacted several dealers, as far as 150 miles away from my house and no one came close to the pr I used the internet service and got a great price! I contacted several dealers, as far as 150 miles away from my house and no one came close to the price that Shingle Springs Subaru gave me. Not only that but there was no pressure. For the test drive they tossed me the keys and said have fun. The sales person did not go with us. Our sales guy Mike Steward was great, very personable, and no pressure, just guidance. I hate car dealerships but this experience was not bad at all. The F&I guy was nice he asked if I wanted buy the usual stuff (fabric, paint protection) and when I said no, he took my answer and did not try to high pressure me. I did buy the 10yr/100K m extended Gold warranty after he took several hundred off the retail price. Maybe I could have shopped around and got a better price, but I didn’t. I just felt they were being more than fair from start to finish. The “Delivery Specialist” Claire Barnett, spent a lot of time with me in the parking lot going over all aspects of the vehicle, and was very patient with all my questions. Additionally, They will set up an appt in about two weeks to go over any questions regarding how all the buttons and setting work. And give me $25 in gas for coming in! More

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