Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
358 Reviews
4.9

358 Reviews

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358 Reviews of Cisco Lugo

June 26, 2025

Dealership Rating
Employee Rating

The team at Southern Acura in Newport News offers exceptionally friendly service—welcoming, helpful, and genuinely customer-focused. They go out of their way to make the experience smooth and stress- More

by RyanRoscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 26, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 21, 2025

Dealership Rating
Employee Rating

Southern Acura Newport News, has some of the best customer service I have experienced in a long time. I will definitely continue getting work done here! More

by bburcher07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 25, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 21, 2025

Dealership Rating
Employee Rating

The service was good! I will be going back in the future. Have a nice day. More

by nphil005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 25, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 20, 2025

Dealership Rating
Employee Rating

I like their willingness to accommodate my schedule and the cleanliness of the facility. Very helpful. More

by L
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 25, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 20, 2025

Dealership Rating
Employee Rating

Customer service was really great. The mechanical work is truly great job, but the rate is little bit high. More

by AKBARY.FAISAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 25, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2025

Dealership Rating
Employee Rating

Excellent! ! Personnel are knowledgeable, informative and responsive when I bring my Acura's in for service or repair. More

by 2WJONESJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

Jun 19, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 19, 2025

Dealership Rating
Employee Rating

Great service, perfect time, amusing appointment date, concerns avoided, rescheduled, problem solved and costumer services. More

by tsedeke t tasew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Jun 19, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 18, 2025

Dealership Rating
Employee Rating

Extremely satisfied with the service and repair of my Acura. Service Personnel/Technician were professional, knowledgeable and informative .They kept me updated and once the part arrived it was promptly More

by 2WJONESJR
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Jessica Goodale

Jun 19, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 17, 2025

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Employee Rating

They go out of their way to make you feel welcome, valued and well informed. More

by BBAZEMORE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 17, 2025

Dealership Rating
Employee Rating

They got me in rather quockly for ool change. I did have an appt. Took a little over an hr. Cisco the Service person is always aattentive compotent good listener. More

by MYDRON1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charley in parts. Made things happen and qas very pleasant

Jun 17, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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