Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
558 Reviews
4.9

558 Reviews

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558 Reviews of Cisco Lugo

October 28, 2025

Dealership Rating
Employee Rating

Cisco always makes sure my appointments don’t take too long and gets me scheduled as soon as possible. More

by KDPRESGRAVES
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 28, 2025

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Employee Rating

I love being able to come to my appointment and the person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that More

by Arnisescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

October 25, 2025

Dealership Rating
Employee Rating

Kevin is always professional and courteous when I am receiving service at Southern Acura. I can depend on my car being serviced promptly and with great care. More

by CRYSTALECARRINGTON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 24, 2025

Dealership Rating
Employee Rating

We are happy with the service and will use the dealership again. The service manager was very nice and professional. More

by COB0
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

October 24, 2025

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Employee Rating

Friendly and very helpful ! !😃 I will be Happy when remodel is completed. I am not good at surveys More

by BOYD.PHILIP131
Service Price Transparency
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Recommend Dealer
Yes

October 24, 2025

Dealership Rating
Employee Rating

A very pleasant experience with knowledgeable staff and excellent communication. The video of problems was great. More

by rpresssr
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 23, 2025

Dealership Rating
Employee Rating

Service Advisor Cisco was professional and knowledgeable. I look forward to dealing with him as our Service Advisor in the future. More

by bob.neider1952
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 23, 2025

Dealership Rating
Employee Rating

I very happy. Jess is thorough on time and communication is excellent!! I’ll be back. More

by CARSONCLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

October 21, 2025

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Employee Rating

Cisco was the best. I was on a tight timeline to depart and he was able to meet all my needs and get me out early. More

by AJBAKER757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 21, 2025

Dealership Rating
Employee Rating

Friendly, prompt, helpful, and got me a very timely appointment. Very much appreciated. She is a gem. More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

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