Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
528 Reviews
4.9

528 Reviews

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528 Reviews of Cisco Lugo

October 05, 2025

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Employee Rating

Easy in and out. They were very up front with how the process would go and kept me informed along the way. More

by CJ.CARDER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 03, 2025

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Excellent service and environment. Home feeling. Service center gives you a sense of confidence and competence. More

by doughhova510
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 03, 2025

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Prompt, friendly service for state vehicle inspection. Satisfied with speed of service and staff at dealership. More

by djarret15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 02, 2025

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Employee Rating

Cisco was very helpful and informative. He kept me updated every step of the way way. More

by charde_martin
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Recommend Dealer
Yes

October 01, 2025

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It was very well serviced. Quick and easy with no hassles whatsoever. Very pleased with my experience. More

by Cooperdolphin
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Recommend Dealer
Yes

October 01, 2025

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It was very well serviced. Quick and easy with no hassles whatsoever. Very pleased with my experience. More

by Cooperdolphin
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 01, 2025

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Appectiat d the ability to quickly get an appointment but felt the “additional services” was pushy and overpriced. More

by cheries627
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

October 01, 2025

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Kevin, Cisco, Brett, Jessica, and all of the technicians are the best service team ever! More

by john barker
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Recommend Dealer
Yes

September 30, 2025

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Employee Rating

Friendly, knowledgeable, able to answer all the customers questions or concerns without any attitude. Awesome customer service and especially Jerry Allen I don’t trust anyone else with my car More

by chantaeyoung2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

September 30, 2025

Dealership Rating
Employee Rating

Cisco was absolutely outstanding. I appreciate how understanding and attentive he was. He made me want to come back again and again. More

by callie.royal
Service Price Transparency
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Recommend Dealer
Yes
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