Cindy Timmons

They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

by DOUGLASK43 Verified Customer Verified Customer

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When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

by DOUGLASK43 Verified Customer Verified Customer

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Had been a while since being at Washington Ford. Was impressed with the process to get work done. Was impressed with the process to get work done. More

by SRH Verified Customer Verified Customer

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Great service and very friendly I will definitely be back for future service. Thank you back for future service. Thank you More

by ckraushaar321 Verified Customer Verified Customer

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Service Advisor was friendly and knowledgable. Service was scheduled and completed in a timely manner. Service was scheduled and completed in a timely manner. More

by GMAN551 Verified Customer Verified Customer

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Very friendly atmosphere. Cindy was great explaining the services being done and the cost associated with it. Cindy was great explaining the services being done and the cost associated with it. More

by jderamo_1013 Verified Customer Verified Customer

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Wonderful customer service. I just love Cindy and her person attention to detail. For always keeping me informed. I just love Cindy and her person attention to detail. For always keeping me informed. More

by TLLAWSON917 Verified Customer Verified Customer

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