Cindy Kobiela

My most recent experience with Webb Hyundai Highland has been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Ci been a nightmare. I was giving a loaner that wasn’t throughly looked at before given to me which I’ve had all of 24 hours. There’s no way possible Cindy could have viewed the vehicle for every flaw with the 1 minute scan around the vehicle that she performed which you guys have on camera. Webb Hyundai needs to get a better procedure in place when loaning a loaner car. CHECKLIST & PICTURES. You guys take pictures of customers vehicle coming in. You should do the same for yours. So basically when i go to return vehicle 3 people go scanning the vehicle and pointing out all type of flaws and basically pinned it on me. I wasn’t giving my paper work or key after the inspection of the vehicle. Jori basically tells me i need to pay for the damages out of pocket or file a claim through my insurance. So because I’m ready to leave at this point they get a quote for their parts department totaling a whooping $2140 for scratches they claimed that wasn’t on the vehicle before giving it to me.. Jori also told me i couldn’t leave until i had a claim number for her. Per Webb they say they didn’t hold my keys hostage if so why was i still there almost 30 mins to a hour after dropping off the loaner. These people really gave me a hard time and Also Hyundai needs to have service advisors go over paperwork in detail instead of them telling you sign here & here because customers don’t know what they’re signing More

by Bahenderson22 Verified Customer Verified Customer

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The service was efficient and courtesy and very informative about what was going on with my Tuson informative about what was going on with my Tuson More

by dianaconerly0 Verified Customer Verified Customer

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Quick service and drop off facility is good for customers after putting car for service I will never go anywhere else after putting car for service I will never go anywhere else More

by patelrikisha1 Verified Customer Verified Customer

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The Webb service department in Highland cares about their customers. At any time you can find out about the status of your car. customers. At any time you can find out about the status of your car. More

by SANDRARADECKI304 Verified Customer Verified Customer

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Smooth, prompt work and a friendly atmosphere whenever I get work done at the dealership. get work done at the dealership. More

by cegikma Verified Customer Verified Customer

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Staff are always very friendly and helpful. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. They keep you updated with everything in regards to your vehicle I just wish we would get some coupons. More

by bbailes7376 Verified Customer Verified Customer

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A still did not fix the problem with the vehicle and the vehicle is still trembling with wheel balancing vehicle is still trembling with wheel balancing More

by kennykenny_50 Verified Customer Verified Customer

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Got our scheduled maintenance completed. We appreciated that. The car needed a cabin air filter. Rather than pay the Hyundai price, I purchased my self and installed. Not a hard task. We appreciated that. The car needed a cabin air filter. Rather than pay the Hyundai price, I purchased my self and installed. Not a hard task. Due to some personal reasons, we had to rescheduled twice. The team rolled with the flow, which was appreciated. This is our second Hyundai from the Webb. Still happy customers. More

by vbhoss21 Verified Customer Verified Customer

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My issue is that I am wondering why it takes over an hour to get an oil change. Everytime I come to your location it take forever. It is not that my car is sitting and you taking care of someone else. My car to get an oil change. Everytime I come to your location it take forever. It is not that my car is sitting and you taking care of someone else. My car gets taken into a bay and the person working on my car seems likes he keep taking breaks. I am debating on trying another location next time. The people are very pleasant and professional, it is the time it takes. I watch everytime from the camera in the waiting room. More

by tkudrna Verified Customer Verified Customer

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First free oil, filter and tire rotation since new. Quick service and they were quick and friendly. Quick service and they were quick and friendly. More

by lorenwhitney191 Verified Customer Verified Customer

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