Cianna Ross

Subject: BUYER BEWARE! I am writing to share my extremely disappointing experience with the service department at AutoNation Nissan on 5800 W Sahara, Las Vegas, Nevada. I I am writing to share my extremely disappointing experience with the service department at AutoNation Nissan on 5800 W Sahara, Las Vegas, Nevada. I believe the department operates dishonestly, and I want to warn others about their practices. I purchased my Nissan Murano from this dealership in 2017 and have always had my car serviced there. On November 26, I brought my car in for a routine oil change. My service advisor was Andrew. At that time, everything seemed fine. However a few days later, on November 30, I noticed a loud knocking sound and shaking from my car. Concerned, I immediately returned to the dealership and spoke with Andrew. He informed me that no one could inspect the car until Monday, so they would need to keep it over the weekend. I paid for a rental car provided by the dealership. Later that day, I received a video from a mechanic stating with certainty that the issue was the control arms. He said it was "100 percent" the cause of the problem. However, when I followed up with Andrew about repair costs, he claimed the car needed new axles and an alignment in addition to the control arms. The total estimate was over $4,000. Suspicious, I asked for proof regarding the axle issue. After some delay, they produced a video showing one damaged axle but insisted both axles needed replacement. Feeling pressured, I decided to leave the car with them over the weekend while considering my options. On Monday, I returned to retrieve my car and met with Chris, the service manager. He then added that my transmission was making noise and might need replacement. This raised the estimated repair cost to $12,000! Chris also suggested I trade in my car for a new one, which Manny, the sales manager, reinforced. They assured me they were acting in my best interest, but I felt manipulated. I chose to get a second opinion. A trusted local mechanic determined that the only issue was the left axle. All other components were in perfect condition, and the repair was completed for a mere fraction of the quoted cost. I feel deeply betrayed by AutoNation Nissan's service department. Their misrepresentation of my car's condition could have cost me thousands of dollars unnecessarily. I strongly urge others to exercise caution when dealing with this dealership and their service department. BUYER BEWARE!!! More

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Maria Mejia is an excellent service advisor. She has helped me several times in a fashion that was above my expectations. She has helped me several times in a fashion that was above my expectations. More

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