Chuck McCoy

My girlfriend owns a Yukon. We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The We drive an hour and a half to service here. She always has. She bought the vehicle here. bought the extended warranty. The sales part went fine. The last 4 service visits, however, have been garbage. I've listened to her on the phone asking that things be looked at. Her Yukon has the kid view mirror and the clips broke so it hangs down a bit. Simple fix. Easy hour or two of labor. 2 times, I have listened to her ask that it be added to the order when she made the appointment. We get there and it isn't. We ask the writer that it be added. Never gets done. She asks that things be done and they don't get done. Billable hours of labor turned down. We ask for estimates on the amount of time the service will take when we make the appointment and whether or not we need to leave the vehicle. The receptionist has no clue, nor should they, but where is the break down coming from when we ask that the service writer call us and let us know so we can plan for a rental car or two cars driving up if it's going to take a few days? No call. Never. Not once. The time before last, we had to rent a car due to a lack of communication leading to us not being able to plan and bring a second vehicle. Thankfully, after a conversation with a manager, we were comped for the ordeal. But, now we come up for service again and no call, despite a request. Hey, 70k service. I know we might need to leave it to give you time. Call us so we can plan. No call. So. You won't be doing the 70k or any other service. We won't be trading in there, when the time comes. All for lack of communication. For want of a nail, the kingdom was lost. More

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The service dept at Royal is extremely busy, I got a timely response from a service adviser Tim McDonald and shared my concerns with my truck. They have set up a appointment to look at more of the roo timely response from a service adviser Tim McDonald and shared my concerns with my truck. They have set up a appointment to look at more of the root cause of the problem and are providing me with a loaner. More

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The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

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I was traveling from Los Angeles to Louisiana when my transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action to get me back on my route More

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This was our second time doing business here. Matt Kuntz was amazing to work with, very easy to talk to and answered all our questions. I highly recommend Matt to anyone looking to purchase. Than Matt Kuntz was amazing to work with, very easy to talk to and answered all our questions. I highly recommend Matt to anyone looking to purchase. Thanks Matt and thanks Royal. More

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We had some complicated electrical problems with our new Canyon. Everyone at Royal was great to work with and always did their best to find hard to get answers and resolve the problems. We appreciate it. Canyon. Everyone at Royal was great to work with and always did their best to find hard to get answers and resolve the problems. We appreciate it. More

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