Chuck Maly | Page 2

McCluskey Buick GMC responded

Thank you for sharing your feedback. We’re disappointed to hear that your vehicle was delivered with less than a quarter tank of fuel and had not been properly cleaned inside and out. That is not the experience we want any customer to have when taking delivery of a vehicle, and we understand why the difference compared with your recent experience elsewhere was frustrating. We appreciate you bringing this to our attention. Your comments are important to us and will be shared with our management team so we can address where we fell short. Our goal is not simply to sell a vehicle, but to earn a long-term relationship with our customers through both sales and service. We hope we have the opportunity to regain your confidence and provide you with the level of service you should have received from the beginning. — McCluskey Chevrolet Buick GMC

McCluskey Buick GMC responded

Your note about being kept in the loop reflects our service team’s commitment to clear communication. Knowing our updates during your Chevrolet Equinox service met your expectations means a lot to our team.

McCluskey Buick GMC responded

Your note about how we resolved the initial mix-up shows our service team’s dedication to making things right quickly. Knowing that you felt well cared for during the service on your Chevrolet Silverado 1500 means a lot to our service team.

McCluskey Buick GMC responded

Kristian, we are very happy to hear that Jeremy and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

McCluskey Buick GMC responded

We’re very sorry to hear about your experience and especially concerned by your comments regarding the lack of communication. This is certainly not the level of service we expect our customers to receive. We would appreciate the opportunity to learn more about what happened and see if there is anything we can do to address your concerns. Please contact our management team directly so we can discuss your experience. Thank you for bringing this to our attention.

McCluskey Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

McCluskey Buick GMC responded

Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience purchasing your Acadia with us. We’re especially glad you enjoyed the convenience of having your first oil change done right at your home—that’s the kind of service we love providing! Thank you for choosing McCluskey Chevrolet Buick GMC. We truly appreciate your business and look forward to taking care of you and your Acadia for many miles to come! ⭐⭐⭐⭐⭐

McCluskey Buick GMC responded

We’re glad the timing worked out so well for the service on your Kia Soul. Thank you for recommending us and trusting our service department.

McCluskey Buick GMC responded

Suzy, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

McCluskey Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.