Chuck Johnson

We highly recommend Lexus of Sarasota. Their management team went above and beyond for us We feel very fortunate to have worked with Scott and the rest of the management team. Their management team went above and beyond for us We feel very fortunate to have worked with Scott and the rest of the management team. More

by ruthieknowles727 Verified Customer Verified Customer

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It was a great experience. Jeff Gray took great care of me!! Gx550 was just as ordered. Jeff Gray took great care of me!! Gx550 was just as ordered. More

by rod.mcgeorge Verified Customer Verified Customer

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The new owners are nothing like Wilde Lexus. They charged me $1500 worth of products that I didn't ask for, and these 2 product warranties don't even apply to my used 2017 RX350 with 102,000 mi They charged me $1500 worth of products that I didn't ask for, and these 2 product warranties don't even apply to my used 2017 RX350 with 102,000 miles. One product stated it had to be a new car (mine isn't), and the other stated it only applied to cars with less than 100,000 miles (not mine either). They are cheaters and won't reply to my multiple emails asking them to rectify the situation. And of course, forget about getting time to read the contracts they rush you to sign. DON'T buy or get service at the Lexus of Sarasota dealership. You'll be kicking yourself if you do. More

by dawn.perusse Verified Customer Verified Customer

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Welcoming, professional and quick to respond when needed. Very pleased with the service we received. Very pleased with the service we received. More

by geribonas30 Verified Customer Verified Customer

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No improvements needed. Staff I’ve dealt with have been there many years, know me and my preferences which makes purchasing or leasing a Lexus (I’ve done both) a comfortable Staff I’ve dealt with have been there many years, know me and my preferences which makes purchasing or leasing a Lexus (I’ve done both) a comfortable, pleasant experience. More

by marie.pender Verified Customer Verified Customer

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Great car buying experience. Everyone at the dealership was helpful and nice to deal with. Austin went out of his way to help get all the details worked out. Everyone at the dealership was helpful and nice to deal with. Austin went out of his way to help get all the details worked out. More

by S Verified Customer Verified Customer

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My husband Michael loved the idea of the 'BeSpoke' LC500 from Lexus. He spent every free moment on YouTube learning about this model and knew exactly which options he wanted. He owned his special order 2005 from Lexus. He spent every free moment on YouTube learning about this model and knew exactly which options he wanted. He owned his special order 2005 Lexus IS300 Sport Cross for 18 years and a couple years ago decided to sell it - immediately after the sale I noticed that he had "seller's remorse. In early July 2024 my husband and I went to Lexus of Wesley Chapel. The Wesley Chapel dealership was the closest to our home in The Villages and had high customer ratings. We called them and asked to be able to meet with a LC500 Specialist and even brought a cashier's check for $10,000 to get our order started. When we arrived, we were greeted by "Master Certified Client Advisor" Mike Tadros. Our mission was to order a special car instead we were given the opportunity to sit in a used LC500 Convertible they had on their lot and was told about what they could not do for us: Lexus did not allow special order cars. The online process that we used to build our special car at home wasn't real. If they even tried to process a special order the entire assembly line would shut down. He made it clear that even if we gave them an order it would be ignored. We were frustrated and asked to speak to someone in management. He went to get someone but came back a little later to let us know that his manager confirmed that they were unable to special order and did not even stop by personally to let us know. Best I can tell Mike Tadros reports to: Simon Tickett Master Certified Director of New Car Sales OR Randy Newbold General Manager, Lexus of Wesley Chapel We left Lexus of Wesley Chapel frustrated and somewhat confused, I know my husband felt a little deflated. After what seemed like a much longer hour and a half drive, we both agreed that we never wanted anything to do with Lexus of Wesley Chapel again. When we arrived home, much to our surprise, we had an email from Mike at Lexus of Wesley Chapel - they were able to place a BeSpoke order for us?!?! NO WAY! No apologies were given for wasting our time, not having a knowledgeable sales representative or accessible management. Earlier that month, we had purchased a Honda from one of the Morgan Automotive Group's dealerships - Honda of Ocala. I had the pleasure of meeting Brett Morgan during that time. I knew that the Morgan Automotive Group owned many dealerships, so I reached out to Mr. Morgan. Much to my amazement, he responded immediately, found out what I needed, and set me on the path to achieve. The same day Mr. Morgan sent a text message to Chris Lima introducing me as his friend and basically let's make this order happen! Chris Lima was the first of many wonderful folks we met at Lexus of Sarasota! He and his team were able to pull an Obi Wan off and my husband has a beautiful Atomic Silver with Caramel Alcantara and Satin Metallic trim, Mark Levinson sound system, etc. The Lexus of Sarasota team of Chris Lima and Scott Franzinger were instrumental in making sure the car "happened" and for us receiving an appropriate amount of communication - this is a long process. The average order is 2-8 months for delivery - our car took a little less than 6 months - we feel extremely fortunate!! Chris and Scott had an Uber pick us up and bring us from our home in The Villages to Sarasota (2.5 hours away) so my husband and I could drive together home. Many thanks to Chris, Scott, Jaden and Chuck of the Lexus of Sarasota Team!! A special thanks to my friend, Mr. Morgan. Warm Regards, Ruthie and Michael Muscat Almost forgot...a couple days after the sale was complete we received a thank you card and a couple of the best brownies ever!! More

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I felt completely at ease working with Scott - he responsive, listened carefully to my concerns, and provided clear explanations throughout the process. Scott went the extra mile to ensure I was hap responsive, listened carefully to my concerns, and provided clear explanations throughout the process. Scott went the extra mile to ensure I was happy with our purchase. Lexus of Sarasota's ability to tailor their approach to my specific situation, along with their friendly demeanor, made the buying experience exceptional. Thank you Scott , Jaden, Chuck, Chris and BM for the best possible experience we could've had!!! More

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This dealership has always been first class and it still is. Everyone from start to finish were a pleasure to work with. John Bixby was my salesman and he was a pleasure to work with. I will continue giving is. Everyone from start to finish were a pleasure to work with. John Bixby was my salesman and he was a pleasure to work with. I will continue giving him by business in the future. More

by Jsalernospw Verified Customer Verified Customer

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Scott Franzinger was professional, thorough, and patient throughout the course of the sale. Chuck was kind and low pressure during the financial process. Our technical guide helped me begin my learning cu throughout the course of the sale. Chuck was kind and low pressure during the financial process. Our technical guide helped me begin my learning curve with new technology. My overall experience was very pleasant and I love my new Lexus. More

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