Chuck Higgins

Langdale Honda in Valdosta GA exceeds expectations to get "it" (customer-service / customer-support) right! Their vehicle service department is top notch! With leadership, coworkers' coordination, friendly "it" (customer-service / customer-support) right! Their vehicle service department is top notch! With leadership, coworkers' coordination, friendly Customer Appreciation Rep (Alton), dedicated Service Advisors (Michael and Scott), along with the appreciative welcome and transaction closure with a hometown / "come see us again" authentic feelings to all patrons from Receptionist (Suzanne) and, most importantly our gratitude for the unseen mechanics known only by their "Tech Number." So, thank you Langdale Honda Family of Valdosta Georgia for all you have, are, and will do! More

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While having my pilot serviced, I’ve had a few problems. I had a slow leak from one of my tires but they couldn’t find it, so I had to go home find it for them and take it back up there to be fixed. I was t I had a slow leak from one of my tires but they couldn’t find it, so I had to go home find it for them and take it back up there to be fixed. I was told the tire couldn’t be fixed and needed a new one. In the process of getting tire installed they messed up my rim and had to be fixed as well. During another visit my oil drain plug was left loose and drained all down my drive way. Took the pilot up to Langdale Honda for the oil to be cleaned off the car and they wouldn’t even do that. Don’t know why I even went back after that but I did. So I paid the the price for that by watching the individual that serviced my suv steal all the change out of my door. Vowed to never go back but now I am having transmission issues at 28k miles. I have been calling about everyday to see when I can get it fixed and the recalls taken care of, but keep getting told different excuses of why I can’t get a loaner and get my suv fixed. Even after all the trouble they have caused me. Terrible customer service. More

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I was very happy to purchase my car from Langdale Honda. But, most of all I was very impressed with the dealership sales team, service department, finance department, and the general manager who ALL made me But, most of all I was very impressed with the dealership sales team, service department, finance department, and the general manager who ALL made me feel like a valued customer. I must say that I was always treated with the upmost respect when I enter Langdale Honda. The dealership is Soooo comfortable/inviting while waiting for service to be provided to their customers. Thank you, Thank You for EVERYTHING! :) More

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I dropped my car off on Wednesday, October 13th to have a factory recall repaired. As I was leaving, I asked the service advisor if they would have it ready before I got off of work. He asked me what time I factory recall repaired. As I was leaving, I asked the service advisor if they would have it ready before I got off of work. He asked me what time I got off and I told him 5. He said it most definitely would be ready by then. I got a call about 3:30 telling me that my car wouldn’t be ready because they had a “surprise drop off” for the same thing. So my car got out AFTER a drop off when I had an appointment for two weeks. He told me that if I left it overnight it would be ready Thursday for sure. I agreed, reluctantly, but not before letting him know that I really didn’t need to be without a car because I have four kids at home and plans to go out of town. He said he understand and that they would have it done Thursday. Fast forward to Thursday at 1 PM, I called again to see if it would be ready. They told me they had to order a part and it wouldn’t even be there until Friday. So, my car wasn’t going to be ready that day either. I told them that I really needed a car and they needed to figure something out. They didn’t have any loaners available and “Honda doesn’t provide rental cars”. I could see them not providing rental cars when it’s not their fault, but this was completely out of my control and I was left without transportation for something that should have taken a day. The part they had to order should have been there waiting for me since I had an appointment. I talked to the service manager who promised me a call back to let me know what he could do, and here we are Monday morning and I still haven’t heard anything from him. They never called me Friday or Saturday to update me on the status of my car. I was left all weekend without a car and no phone call from the service department. The manager acted like he didn’t even care. If I could give them zero stars, I would, but I guess I will settle with one. More

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I wrote a review a couple of months ago....but I have to write this review to acknowledge the other helpful guys in the service department......Micheal.....Logan and Chuck..... you guys were awesome in help write this review to acknowledge the other helpful guys in the service department......Micheal.....Logan and Chuck..... you guys were awesome in helping me out with the repairs on my car.....if you want knowledgeable...dependable help....these are your guys.....thank you so very much for your time and help More

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I was more than happy to purchase from angle angle the people there are wonderful the salesperson or knowledgeable and very kind I will never buy another car only from Langdale Honda once again wonderful people there are wonderful the salesperson or knowledgeable and very kind I will never buy another car only from Langdale Honda once again wonderful staff greatest salesman More

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