Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 21

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

Contact Me
5.0
307 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

13 yrs, 3 mos

Languages Spoken

English English

5.0

307 Reviews

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307 Reviews of Chuck Griffith

November 19, 2021

Dealership Rating
Employee Rating

It’s a very busy place, but Chuck Griffiths always makes it as pleasant as it can be. Explains everything clearly and answers questions More

by MimiK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Germain BMW of Naples responded

Wow! The team here at Germain is thrilled to hear such positive feedback about Chuck. Creating positive experiences is very important to us, and hearing about your experience really warms our hearts. The whole team wishes you well. Best Regards, Flavio Galasso General Manager

November 11, 2021

Dealership Rating
Employee Rating

Chuck has been my service rep at Germain for the past 5 years and he consistently is rated a 5. He always contacts me about the service, what needs to be done, the status of the service and when my car is More

by donald.eavenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2021

Germain BMW of Naples responded

Your continued business over the past 5 years and kind words regarding your experiences with Chuck mean so much to us all. Thank you for taking the time to share. Best Regards, Flavio Galasso General Manager

October 14, 2021

Dealership Rating
Employee Rating

Chuck Griffith was very helpful arranging for a loaner car and staying in contact while my repairs were done. Chuck was very professional and a pleasure to do business with. More

by Don
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 15, 2021

Germain BMW of Naples responded

Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager

October 12, 2021

Dealership Rating
Employee Rating

My service rep Chuck Griffith took excellent care with my problem. Prompt, courteous, and customer-oriented. More

by NaplesBMWuser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Germain BMW of Naples responded

Thank you so much for sharing your experience with Chuck and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, Flavio Galasso General Manager

October 08, 2021

Dealership Rating
Employee Rating

Excellent customer service!! Chuck Griffith, excellent, professional, competent , superb . He takes care of everything , thanks More

by rmartinocana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2021

Germain BMW of Naples responded

Providing a quality guest experience at every touchpoint is our focus here at Germain BMW of Naples. We appreciate you highlighting Chuck and his dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

September 30, 2021

Dealership Rating
Employee Rating

Chuck has been excellent for years. I moved to Jupiter FL recently, but still only go to him for my service because of the first class customer service and quality. When I purchased my BMW years ago I was no More

by Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Germain BMW of Naples responded

Thank you for your continued business and positive review. We are happy to know that Chuck continually provides you with a quality experience and has earned your trust and loyalty. See you next visit. Best Regards, Flavio Galasso General Manager

September 29, 2021

Dealership Rating
Employee Rating

Germain BMW is excellent. My adviser Chuck Griffith is Germain BMW is excellent. My adviser Chuck Griffith is outstanding !the most professional and caring person he always kept me updated about the sta More

by ingrid Maguire
Recommend Dealer
Yes
Sep 29, 2021

Germain BMW of Naples responded

Here at Germain BMW of Naples, our team works hard to ensure our guest's complete satisfaction at every touchpoint. Thank you for sharing your visit and for letting us know that Chuck took great care of you. Best Regards, Flavio Galasso General Manager

September 09, 2021

Dealership Rating
Employee Rating

Germain BMW Naples provides excellent customer service. Making my appointment for service was done through texting my salesman. He connected me to the service department, who were super flexible. They sche More

by kimviner925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Higgins

Sep 10, 2021

Germain BMW of Naples responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

August 27, 2021

Dealership Rating
Employee Rating

excellent service. quick and on time, pleasant encounter. will highly recommend More

by manasi53
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 30, 2021

Germain BMW of Naples responded

Your business and kind recommendation are greatly appreciated. Best Regards, Flavio Galasso General Manager

August 16, 2021

Dealership Rating
Employee Rating

Chuck Griffith did a great job in not only helping me schedule the service, but arrange for a loaner as well. During the day when my vehicle wasn’t being serviced, he kept me apprised every step of the More

by Epsfw2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max Zuercher

Aug 17, 2021

Germain BMW of Naples responded

Thank you for taking the time to share your positive and informative service experience with Chuck. We are happy to know you were pleased with the level of service you received. Best Regards, Flavio Galasso General Manager

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