Chuck Griffith | Page 13

Professional and took care of my problem did not have to wait. Everyone was very professional. wait. Everyone was very professional. More

Print

Very happy with service department. When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anx When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anxious because needed the vehicle to be road worthy the following day for a 180 mi trip with 3 other family members in the vehicle. Tires replaced and on my way in an hour! Excellent fast and efficient service Chuck! More

Print

Charles Griffith was very helpful, knowledgeable and courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on a brand new tire,all the while keeping us informed as to the progress. Can’t say enough about Charles or your dealership,he truly went beyond great customer service and support! Thanks again to all at Germain BMW! P.S. Your salesman Jeff was also professional and very knowledgeable. You have a great staff. Joe P More

Print

Kevin Higgins is my new client advisor with Germain BMW of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of Naples , thanks to my need for assistance with the latest BMW software update download. He is the epitome of a gentleman possessing an abuncance of patience with a quiet, calm presence and calming but resolute determination for success . He sat in a hot car manipulating all the possibilities at hand, sought additional help, and sent me on my wy with the promise of a return if I found myself still download deprived. He was thorough, pleasant, unhurried and oh so patient. I returned twice and was met with that same kindness. I drove away so very grateful for my being assigned Kevin.. Germain's successes are all bundled in their staff. They sell the perfect automobile but without the support staff behind these sales they would fail in the eyes of their customer base. I have gratitude and admieration for their staff...they solidify the perfect sale! More

Print

Chuck Griffith provides excellent and timely service . Communicates well .Represents Germain in a professional way. Communicates well .Represents Germain in a professional way. More

Print

Always seamless, outcome driven experience from Chuck Griffiths. He is an outstanding Service Advisor who delivers every time! Griffiths. He is an outstanding Service Advisor who delivers every time! More

Print

Chuck Griffith in the service was excellent the work was completed on time as promised. completed on time as promised. More

Print

Charles Griffith was amazing to work with, under promised and over delivered on our wait time, and kindly let us know there was Starbucks that we could walk to. This short walk and an activity made the wait and over delivered on our wait time, and kindly let us know there was Starbucks that we could walk to. This short walk and an activity made the wait with my teenager so much more pleasant. Chuck knew that it was our first time changing oil at the dealership and that we were new to the area. So thankful Chuck noticed we needed something to do! More

Print

Chuck Griffith was extraordinarily responsive. Moreover, he under promised and Oliver delivered from a timing perspective which is greatly appreciated. Moreover, he under promised and Oliver delivered from a timing perspective which is greatly appreciated. More

Print

Max Zuchner made leasing our new BMW so pleasant and easy. This is our 8th BMW, and we have been a Germain customer since 2001, which speaks for itself. easy. This is our 8th BMW, and we have been a Germain customer since 2001, which speaks for itself. More

Print