Christopher Scorcio

Service advisor had an unprofessional appearance. Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that h Did not communicate with me about the exact repairs that were made on my vehicle. Initially tried to upsell me additional unwarranted services that had nothing to do with 4-wheel alignment that I originally brought the car in for. Spark plugs and 'coolant color' have nothing to do with tire wear. I was optimistic given the premium nature of the brand, however, it's clear that since this has become corporate owned by Lithia, and not family owned, service has gone down, and prices have gone up without concern about the customer experience. Do not mistake free Cheetos and coffee bar for customer service. More

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I had the worst experience in the last 15 years since I have been using the services of this dealer. Unprofessional, bad communication, poor service. They ruined the image of the Mercedes brand have been using the services of this dealer. Unprofessional, bad communication, poor service. They ruined the image of the Mercedes brand More

by CRYS33MAN Verified Customer Verified Customer

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Chris has treated me with outstanding care and customer service and should be rewarded for his work service and should be rewarded for his work More

by DAVID.GOURLEY Verified Customer Verified Customer

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Portland Mercedes offers a clean inviting waiting area. I was disappointed that I was not offered a loaner vehicle because I own a Smart car that I bought from them. I was stuck at home without transportat I was disappointed that I was not offered a loaner vehicle because I own a Smart car that I bought from them. I was stuck at home without transportation for over 3 weeks. (I live in a rural area with no public transportation) My service advisor was great and helped me as best he could with the warranty coverage. More

by MANCINIZOO Verified Customer Verified Customer

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Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More

by GOEFF.BROWN Verified Customer Verified Customer

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Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More

by S.SWORDEN Verified Customer Verified Customer

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Chris is super helpful and does a magnificent job of keeping in touch and provides accurate updates. I truly enjoy working with him. keeping in touch and provides accurate updates. I truly enjoy working with him. More

by SARAH QUAY Verified Customer Verified Customer

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It is the only dealership I take my car. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. Great service, pleasant staff. I give it a 10 out of 10. Highly recommend. More

by RPERCIVAL Verified Customer Verified Customer

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I brought the car in for some scheduled services and elected to wait on it. People were kind and professional mostly. I will say, for a high-end car dealer the service advisor had a very unprofessional elected to wait on it. People were kind and professional mostly. I will say, for a high-end car dealer the service advisor had a very unprofessional appearance. I know it’s Portland, but I expect a bit more from a premium car dealership. It would not be a heavy lift to look professional, especially when your customers are paying $120K for a vehicle, and over $150/hr for labor. More

by S-Class-SCB Verified Customer Verified Customer

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