Christopher Lima

Great service and attention to my car needs. Alex was accessible and was able to answer every question I had. He called/texted quickly to let me know information regarding the sale of the car I Alex was accessible and was able to answer every question I had. He called/texted quickly to let me know information regarding the sale of the car I choose. I would definitely do business with Alex and SARASOTA Lexus AGAIN! Thank you for making the sale easy. More

by tana247 Verified Customer Verified Customer

Report | Print

From the greeting by Austin when we arrived at the dealership and all the way through the transaction we felt cared for as a customer, with thorough communication, transparent pricing, attention to de dealership and all the way through the transaction we felt cared for as a customer, with thorough communication, transparent pricing, attention to detail and an overall easy transaction. Austin found us the vehicle we wanted, got us a fair trade in on the Lexus we were driving and made sure we understood all the features of our new car . And a highlight was when I signed the docs with the finance manager and his desk was a huge computer signing screen. You gotta buy a car there to have this experience. Can’t say enough good things about this dealership and this Lexus purchase- 5 star! And I love, love my new Lexus. More

by LALLEN5801 Verified Customer Verified Customer

Report | Print

My husband Michael loved the idea of the 'BeSpoke' LC500 from Lexus. He spent every free moment on YouTube learning about this model and knew exactly which options he wanted. He owned his special order 2005 from Lexus. He spent every free moment on YouTube learning about this model and knew exactly which options he wanted. He owned his special order 2005 Lexus IS300 Sport Cross for 18 years and a couple years ago decided to sell it - immediately after the sale I noticed that he had "seller's remorse. In early July 2024 my husband and I went to Lexus of Wesley Chapel. The Wesley Chapel dealership was the closest to our home in The Villages and had high customer ratings. We called them and asked to be able to meet with a LC500 Specialist and even brought a cashier's check for $10,000 to get our order started. When we arrived, we were greeted by "Master Certified Client Advisor" Mike Tadros. Our mission was to order a special car instead we were given the opportunity to sit in a used LC500 Convertible they had on their lot and was told about what they could not do for us: Lexus did not allow special order cars. The online process that we used to build our special car at home wasn't real. If they even tried to process a special order the entire assembly line would shut down. He made it clear that even if we gave them an order it would be ignored. We were frustrated and asked to speak to someone in management. He went to get someone but came back a little later to let us know that his manager confirmed that they were unable to special order and did not even stop by personally to let us know. Best I can tell Mike Tadros reports to: Simon Tickett Master Certified Director of New Car Sales OR Randy Newbold General Manager, Lexus of Wesley Chapel We left Lexus of Wesley Chapel frustrated and somewhat confused, I know my husband felt a little deflated. After what seemed like a much longer hour and a half drive, we both agreed that we never wanted anything to do with Lexus of Wesley Chapel again. When we arrived home, much to our surprise, we had an email from Mike at Lexus of Wesley Chapel - they were able to place a BeSpoke order for us?!?! NO WAY! No apologies were given for wasting our time, not having a knowledgeable sales representative or accessible management. Earlier that month, we had purchased a Honda from one of the Morgan Automotive Group's dealerships - Honda of Ocala. I had the pleasure of meeting Brett Morgan during that time. I knew that the Morgan Automotive Group owned many dealerships, so I reached out to Mr. Morgan. Much to my amazement, he responded immediately, found out what I needed, and set me on the path to achieve. The same day Mr. Morgan sent a text message to Chris Lima introducing me as his friend and basically let's make this order happen! Chris Lima was the first of many wonderful folks we met at Lexus of Sarasota! He and his team were able to pull an Obi Wan off and my husband has a beautiful Atomic Silver with Caramel Alcantara and Satin Metallic trim, Mark Levinson sound system, etc. The Lexus of Sarasota team of Chris Lima and Scott Franzinger were instrumental in making sure the car "happened" and for us receiving an appropriate amount of communication - this is a long process. The average order is 2-8 months for delivery - our car took a little less than 6 months - we feel extremely fortunate!! Chris and Scott had an Uber pick us up and bring us from our home in The Villages to Sarasota (2.5 hours away) so my husband and I could drive together home. Many thanks to Chris, Scott, Jaden and Chuck of the Lexus of Sarasota Team!! A special thanks to my friend, Mr. Morgan. Warm Regards, Ruthie and Michael Muscat Almost forgot...a couple days after the sale was complete we received a thank you card and a couple of the best brownies ever!! More

Report | Print

We requested Ana when we arrived, and she came right over very excited! We explained what we wanted and she wasted no time getting the vehicles ready. After an extensive review given by a very knowledgeable very excited! We explained what we wanted and she wasted no time getting the vehicles ready. After an extensive review given by a very knowledgeable sales representative, we decided to buy no questions asked! Thanks Ana! More

by jacobhollingsworth69 Verified Customer Verified Customer

Report | Print

I felt completely at ease working with Scott - he responsive, listened carefully to my concerns, and provided clear explanations throughout the process. Scott went the extra mile to ensure I was hap responsive, listened carefully to my concerns, and provided clear explanations throughout the process. Scott went the extra mile to ensure I was happy with our purchase. Lexus of Sarasota's ability to tailor their approach to my specific situation, along with their friendly demeanor, made the buying experience exceptional. Thank you Scott , Jaden, Chuck, Chris and BM for the best possible experience we could've had!!! More

Report | Print

After visiting many other dealerships near by, my husband and I had the most exceptional experience with Ana Lima at the Lexus dealership. From the moment we walked in, Ana greeted us with a warm smile and a and I had the most exceptional experience with Ana Lima at the Lexus dealership. From the moment we walked in, Ana greeted us with a warm smile and a genuine enthusiasm that made us feel welcomed. She took the time to listen to my needs and preferences, guiding us through the various options available without any pressure. Her extensive knowledge about the vehicles was impressive, and she patiently answered all our questions, ensuring I felt confident in my choice. Ana went above and beyond to personalize the experience, even following up after my purchase to make sure I was satisfied. We highly recommend seeking her out if you're in the market for a Lexus—her dedication to customer service is truly remarkable! More

Report | Print

First time ever to be lucky enough to have a brand new car and I am very thankful for the very pleasant experience that was provided. Thank you again. We love our new car. car and I am very thankful for the very pleasant experience that was provided. Thank you again. We love our new car. More

by Joe Jackson Verified Customer Verified Customer

Report | Print

It has been a positive experience from the get go. John Taylor worked with us in finding the right Lexus RX. Couldn't say enough good things. We were treated like family. John Taylor worked with us in finding the right Lexus RX. Couldn't say enough good things. We were treated like family. More

by boracayislander Verified Customer Verified Customer

Report | Print

Thanks to my efforts and Lexus of Sarasota I have the car of my dreams.. of my dreams.. More

by CARLOS110 Verified Customer Verified Customer

Report | Print

Very professional, developed a comfortable, warm rapport. Would buy another car from her because you sensed a long term relationship. Would buy another car from her because you sensed a long term relationship. More

by shrickett Verified Customer Verified Customer

Report | Print