Christopher Iseman | Page 14

Great service all around, fast , peoples are very polite and helpful, the waiting area was super clean. and helpful, the waiting area was super clean. More

by HUASCAR15 Verified Customer Verified Customer

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Very helpful and efficient. My service advisor answered all my questions and was professional and courteous. My service advisor answered all my questions and was professional and courteous. More

by jahnkerk Verified Customer Verified Customer

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Service advisors are fabulous. But they always want to upsell you for other issues "found". In addition diagnostic fees are the dealerships new money makers. They tell you they can But they always want to upsell you for other issues "found". In addition diagnostic fees are the dealerships new money makers. They tell you they can't find the problem within the first hour and then it starts adding up. To make it worse they used to let ypunput the diagnostic charges towards the cost of the work if you decided to compete the repairs but not anymore. Loaners are usually available and the dealership is clean. Staff is normally pleasant . More

by BLUE9711 Verified Customer Verified Customer

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Excellent as always. Timely and efficient in his work. Pick up went smoother and professiinal Timely and efficient in his work. Pick up went smoother and professiinal More

by mjc19n Verified Customer Verified Customer

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Extremely disappointed , I was constantly reminded to come to the dealership for a 10000 mile check up. I was never told that there is a charge for this service. After I dropped off the vehicle and lef come to the dealership for a 10000 mile check up. I was never told that there is a charge for this service. After I dropped off the vehicle and left it at the service department,I received a phone call that there will be a charge for this check up. After picking up the car I was even charged for windshield wiper fluid - never have I experienced this kind of service from a luxury vehicle dealership. This is my first Benz and probably the last. Thomas Gelb More

by NOHO123 Verified Customer Verified Customer

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The people are genuine friendly and understanding they give you a fair price that anyone could work with give you a fair price that anyone could work with More

by RUFF1124 Verified Customer Verified Customer

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Completed service in the time they told us. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text. More

by martyz15 Verified Customer Verified Customer

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In my opinion there is no better automotive service center than Benzel Busch. Regardless of which person you work with. center than Benzel Busch. Regardless of which person you work with. More

by stevebog Verified Customer Verified Customer

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Service great! ! Very friendly, perfect service, and the person who helps is very friendly Good job ! Very friendly, perfect service, and the person who helps is very friendly Good job More

by gmk73us Verified Customer Verified Customer

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When a woman walks into a service department of any high-end dealership there is some sort of fear that overcomes her. I’ve been a client of Benzel Busch services department for over six years now. As high-end dealership there is some sort of fear that overcomes her. I’ve been a client of Benzel Busch services department for over six years now. As a proud owner of a G63 I like to keep my vehicle in tip top shape. Christopher Iseman Service advisor at Benzel Busch has been my rep for6 years. In that time he has helped me with many issues that I’ve had with my truck. But this time he completely failed me. Back in December I drop my car off for coolant leak issue. Chris claimed they fixed it but I experienced the same issue weeks later. Back to Benzel Busch I go not only for the coolant repair but to fix my shifter as well. On February 8,I drop my car off and received a loaner. During that time, I was thinking of trading the car in so I worked with Jay in sales who was extremely helpful but couldn’t find me what I wanted. After authorizing the repairs,Chris Iseman disappeared.I didn’t hear from him for weeks, I would text, call and email and he just ignored me. Who would think a service rep with 30 years of experience would treat a loyal client so poorly. Shame! 74 days later, I had to bring my husband into the service department to demand my car back. Come to find out they didn’t even fix the car. Sossio Sole the department manager failed to take responsibility for his department pointing the finger at everyone but himself. I will never ever work with this dealership or service department again! Complete fail! All the stigma‘s and stereotypes out there about dealerships and their service departments are because of service departments like Benzel Busch. More

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