Christopher Iseman | Page 13

Excellent service! My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. More

by golfinopoulosc Verified Customer Verified Customer

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Front desk very rude and unfriendly They dis not explain in details what would be done to my car. They dis not give me the paperwork of what would be done to my car. My cars has a 12V battery on explain in details what would be done to my car. They dis not give me the paperwork of what would be done to my car. My cars has a 12V battery on my screen that I dis jot had before, I brought this to the service guy he told me it will be away by the time you get home. 2 days later I still have it More

by MB Verified Customer Verified Customer

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Very professional and excellent service from start to finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. More

by VAUGHANMORRIS Verified Customer Verified Customer

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I had a 7 a. m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside of me. The drive pointed to the chain across the gate and motioned me to move. I indicated that the service area was still not open. As I was speaking to the driver a staff member removed the chain right at 7 a.m. I pulled and technician greeted me professionally and confirmed my appointment. I was instructed to go inside and check in at the service desk, which I did. I was literally the first online. A moment or two later, the driver of the black sport coup entered and initially started to walk in from of me until he realized the desk was not staffed. He sighed and moved behind me. Next thing I hear him call out "Danial" to one of your service staff who just walked in. Danial dressed in a shirt and tie, immediately called him by name and waved him in a heard me bypassing the service desk. A minute later, you service person arrived and directed me to waiting area. Five minutes later service provider called me to his desk and started the process. I pointed out the rudeness of the other customer, I get it, but what I don't get is the unprofessionally and preferential treatment showed to the other customer. Now I realize that he was driving a much more expensive model, and it appears that service appointments are now given on a model basis, the more expensive model, you move to the front of the line, really. At the very least Danial should have explained why I was being subordinated and this rude gentleman was being moved to the front or at least offered me coffee. That said, since our relationship with Benzel, between my wife and I we have least or purchased five vehicles from Benzel Motors, mostly from Lou Gallo who by the way is one of the reasons we come back. All our vehicles have been serviced by Benzel, do I need to go on. However, make no mistake about it, you are certainly not the only game in town. The unprofessional, subjugated treatment displayed, whether initial or because of bias or simply because of poor customer skills should not happen. I I may be reach for further comment if you care to. More

by CAPTAIN2364 Verified Customer Verified Customer

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Car was returned at a certain time and it was delivered at that time! Car was cleaned and serviced. Called to ask questions and my call was returned promptly at that time! Car was cleaned and serviced. Called to ask questions and my call was returned promptly More

by ELCHAM Verified Customer Verified Customer

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very professional witch is lacking in two days world thank you very much service was great thank you very much service was great More

by FSORRENTINOJR Verified Customer Verified Customer

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The representative Christ is awesome and a phenomenal guy. His services were very professional and friendly. He walked me through the process and put my mind at ease. Excellent employee. guy. His services were very professional and friendly. He walked me through the process and put my mind at ease. Excellent employee. More

by BEATTYTHOMAS Verified Customer Verified Customer

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Very friendly and informative and patient this dealership is my fourth car and salesman is awesome always there for questions is my fourth car and salesman is awesome always there for questions More

by NEWME49 Verified Customer Verified Customer

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They listen to the customers' opinion very carefully. Especially, Mr. Sal Architto in the Management dept. showed extraordinary attention to a customer care, and Mr. Jay Lee also paid great attention on Especially, Mr. Sal Architto in the Management dept. showed extraordinary attention to a customer care, and Mr. Jay Lee also paid great attention on it, too. Communication with Mr. Steven David was friendly and informative, and the maintenance and repair work of the service department was also impressive. Ms. Stacy Fowler was very helpful for smooth transaction. Hope to come back for another car! More

by tslee69 Verified Customer Verified Customer

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Extremely easy to make appointment and drop off. Personnel very helpful and friendly. Service was completely quickly. Personnel very helpful and friendly. Service was completely quickly. More

by gleng500 Verified Customer Verified Customer

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