Check out Christopher Collyer's reviews on DealerRater

March 28, 2025

Dealership Rating

Employee Rating

This dealership is a scam! I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electroni I purchased a car there. I agreed on numbers they provided me paperwork with the numbers that I agreed on then they made me sign everything electronically. They refused to give me any paperwork at the time that I signed. Took me two days to get my paperwork only to find out that they are selling an $18,000 For $32,000! Yes, they are charging me $32,000 for this vehicle for my daughter. It’s absolutely disgusting what they’ve done! I’m so tempted to get an attorney. I’m filing a complaint with the corporate office someone needs needs to look into the disgusting behavior that’s going on at this dealership! These guys are gross! They purposely refuse to give me my paperwork so that I couldn’t dispute anything and they purposely waited two days before they provided me any documentation. I should have pitched a fit. I should’ve demanded paperwork in my face that day. But they scammed me. They scammed me into signing everything electronically and they scammed me out of $12,000! I purchased a car in August from the Ford dealership in Greenville with absolutely zero issues whatsoever. I should’ve went through my credit union this Time! Never again! I will never purchase a car from a dealership ever again! They know what they’ve done. They know their liars they know their cheaters and they know their scammers! They know! More

by kkimballb25

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Mauricio Pena, Bryan Hall, Eric Everly, Antoine Roberson, Benjamin Harris, Alexander Reese , The entire finance department

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Apr 14, 2025 -

Southwest Kia of Rockwall responded

I'm very sorry to hear about your continued frustration and that you haven't received a follow-up from our team. This is not the experience we ever want for our customers, and I want to personally ensure we review everything thoroughly and work toward a resolution. Please reach out to me directly at your earliest convenience so I can better understand the situation and see how we can assist moving forward. Sincerely, David Oden General Sales Manager davidoden@lithia.com

Apr 08, 2025 -

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025 -

kkimballb25 responded

I haven’t received any correspondence from your facility whatsoever. You guys are well aware of what you’re doing at that location. I was provided a piece of paper to sign that had all of the Numbers that I agreed on and then you guys made me sign everything electronically and refused to give me any paperwork. I was told the paperwork would be Left in the car and when I called to say that it was not in the car, I was told that it would be emailed to me. My daughter had to drive up there and pick up the paperwork the following day. So conveniently for you guys, it took me two days to get the paperwork to only discover then that I was being charged $32,000 for a car that was priced at 18,000. And I have good credit. I’m sickened by this. It’s absolutely disgusting what you’re doing and I just want everyone to be aware. I hope this doesn’t happen to anyone else.

Apr 08, 2025 -

kkimballb25 responded

THIS DEALERSHIP IS A SCAM

February 11, 2025

Dealership Rating

Employee Rating

Easy to complete sale Malina was kind and courteous. Stewart was kind and patient with me Stewart was kind and patient with me More

by Rnlmcs

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Queenie Sibley

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Feb 11, 2025 -

Southwest Kia of Rockwall responded

Thank you for your review! We’re so glad to hear that Malina and Stewart provided you with excellent service and made your car-buying experience smooth and pleasant. We appreciate your business and look forward to assisting you again in the future!

January 15, 2025

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Employee Rating

Very great staff answering all of my questions showing us everything about the car in detail everything about the car in detail More

by larrynugent1948

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Queenie Sibley

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Jan 15, 2025 -

Southwest Kia of Rockwall responded

Thank you, Larry, for the kind words! We're thrilled our team at Rockwall Kia could provide you with a thorough and detailed experience. Enjoy your new car!

November 04, 2024

Dealership Rating

Employee Rating

Great salesman and finance man. Both were very nice and friendly. Would definitely recommend to others Both were very nice and friendly. Would definitely recommend to others More

by kdmitchell0804

Sales Price Transparency

Trade-in Experience

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcus Taylor, Eric Everly, Antoine Roberson

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Nov 04, 2024 -

Southwest Kia of Rockwall responded

We're delighted to hear that our team at Rockwall Kia provided you with such a positive experience! Thank you for recommending us, and we look forward to assisting more wonderful customers like yourself.

October 27, 2024

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Rockwall Kia provided a professional, friendly experience with attentive staff, transparent communication, and reliable service throughout. with attentive staff, transparent communication, and reliable service throughout. More

by alexander2262

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ethan Hatfield

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Oct 28, 2024 -

Southwest Kia of Rockwall responded

Alexander, we're delighted to hear that you had a positive experience with our team at Rockwall Kia. Thank you for the kind words and support!

October 06, 2024

Dealership Rating

Employee Rating

Our sales guy Paulo Torres was amazing! He was very patient with my wife and let her test drive almost ever kind of vehicle on the lot, new and used lol. When she finally made up her mind P He was very patient with my wife and let her test drive almost ever kind of vehicle on the lot, new and used lol. When she finally made up her mind Paulo had us pre-fill some paperwork to speed up our time in finance. Normal experience for us in finance is the month total goes higher than originally quoted. Not this time! Our finance guy Chris not only had the same monthly payment we were shown but had added gap, warranty and maintenance for the original price. We highly recommend these guys and will be going back in the future More

by Twt7575

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paulo Torres

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Oct 07, 2024 -

Southwest Kia of Rockwall responded

Thank you for sharing your experience with us at Rockwall Kia! We're delighted to hear that Paulo and Chris provided such excellent service, making the process smooth and transparent. We appreciate your recommendation and look forward to welcoming you back in the future!

August 27, 2024

Dealership Rating

Employee Rating

Christopher Collyer finance manager crook better check your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked More

by Bcotten47

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Ethan Hatfield

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Aug 28, 2024 -

Southwest Kia of Rockwall responded

This feedback is very concerning to receive. We strive for transparency and integrity in all our dealings, so it's disappointing to hear about your experience. Please reach out directly so we can address these issues and assist you further. Thank you Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 29, 2024 -

Southwest Kia of Rockwall responded

Thank you for your follow-up. I want to assure you that we are committed to providing fully transparent sales transactions. We believe in clear communication and ensuring that all aspects of the deal are fully understood before anything is finalized. I apologize if there was any confusion or misunderstanding regarding your contract. Please reach out to me directly at your earliest convenience so that we can discuss this matter in detail and work towards a resolution. Your satisfaction is important to us, and we are here to assist you. Best regards, Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 28, 2024 -

Bcotten47 responded

If it's truly concerning to you then why not take off the contract the three items that were snuck in there and sell me the vehicle for what it listed at not $7,000 more

Sep 06, 2024 -

Bcotten47 responded

That's what I thought no response and won't call me back knew you were just putting on a show. If anyone else has had this happen to them please respond to this message I need three people that this happened to you from this dealership.

August 25, 2024

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Employee Rating

Absolutely the best sales and service around. I will purchase from southwest kia again! Thank you I will purchase from southwest kia again! Thank you More

by tinantexas01

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 26, 2024 -

Southwest Kia of Rockwall responded

Tina, thank you for the fantastic review! We’re thrilled to hear that you had the best sales and service experience with us and that you plan to purchase from Rockwall Kia again. We appreciate your support and look forward to assisting you next time at Rockwall Kia!

July 22, 2024

Dealership Rating

Employee Rating

Dealership was very knowledgeable about what cars were in stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS stock & found exactly what I wanted. Bailey & Marcus know everything about KIAS More

by terrieburson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcus Taylor, Eric Everly, Antoine Roberson, Benjamin Harris , Bailey in sales

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Jul 22, 2024 -

Southwest Kia of Rockwall responded

We're glad to hear Bailey and Marcus were able to help you find exactly what you wanted at Rockwall Kia! Thank you for the great feedback!

June 19, 2024

Dealership Rating

Employee Rating

I had a wonderful experience I will recommend this dealership to any one I was able to test drive my vehicle dealership to any one I was able to test drive my vehicle More

by Yardandg

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marcus Taylor, Eric Everly, Antoine Roberson

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Jun 19, 2024 -

Southwest Kia of Rockwall responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Rockwall Kia. It's fantastic that you were able to test drive your vehicle and feel confident in your choice. Your recommendation means a lot to our team. We look forward to serving you again in the future. Safe travels!