Christopher "CP" Slicker | Page 2

I needed an air filter and cabin filter for my 2019 Accord Touring. The service tech informed me that it was $130. I bought both filters from Schaller for $53. I put them in myself in about 4 minutes. Accord Touring. The service tech informed me that it was $130. I bought both filters from Schaller for $53. I put them in myself in about 4 minutes. They wanted $77 in labor for 4 minutes worth of work, and the old filters were already removed so they could inspect them. Not a good look for Honda More

by cookman1218 Verified Customer Verified Customer

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I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was stopping for no apparent reason and they were yelling as they passed me. It is very concerning that I have no way of knowing when this might happen and I am concerned I could get rear ended. My car is still under warranty. I was told by the person in charge of repairs that they were told not to address the problem at all unless they can duplicate it. I am very disappointed that with a problem this potentially dangerous the dealership repair department has a verbalized hands off policy. When I was discussing this with Chris another person who overheard the conversation told me she had a similar problem and was told the same thing. More

by mydapeace Verified Customer Verified Customer

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They were incompetent in diagnosing the problem and it cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not startin cost me $1,600. The real issues was a faulty battery that needed replacement. The breaking system was not the issue or cause of the car not starting. More

by jmcm345 Verified Customer Verified Customer

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Good service experience when trying to get and program a spare key for our Honda. spare key for our Honda. More

by elizabethsolano Verified Customer Verified Customer

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I like the service provided at this dealer and when ever there is a problem the service team goes above and beyond to help me out. there is a problem the service team goes above and beyond to help me out. More

by fdotburgos Verified Customer Verified Customer

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We got charged for tires rotation but the tires position still the same we bought the car for service! What do you think? still the same we bought the car for service! What do you think? More

by jasper7699 Verified Customer Verified Customer

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Disappointed , unprofessional, waste of time, unnecessary, lack of communication, issues were not resolved, not recommended unnecessary, lack of communication, issues were not resolved, not recommended More

by joanna.czupryna Verified Customer Verified Customer

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They did a good job keep me informed on everything going on. Good job will come back on. Good job will come back More

by stevehala Verified Customer Verified Customer

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For the most part oil changes have been fine. Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have had the transmission work done, tire alignment and the problem is ok but a week later the issue continues…. More

by amalia1212 Verified Customer Verified Customer

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This my second visit to Schaller for service and my impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and pe impression is getting worse. Both times I've arrived for service I'm guided into the receiving bay and then, not acknowledged. I sit in my car and people look at me or I get out of the car and conversations just happen around me. I'm not expecting much, just someone to say we'll be right with you. This visit I needed an oil change and I had a repeated issue of a small leak in one of my tires. I asked for that to be checked again. I also asked if they could just look at the passenger side dash and glove compartment because I was hearing something loose. The person that took down my items said that would be an additional $230.00. I said forget it, I can buy a new tire for less. Thankfully a manager heard me upset with the charge and after explaining that my Accord was purchased in October and Pre-Owned he said they would check the tire and noise at no additional charge. Once they were done I had to remind the tech to check the noise I was hearing from the passenger side. When the service rep came back with the news about the noise he said it was the connection of the rearview mirror to the windshield. This he said would be $40 to replace. I told him no. When I got into my car to leave I could see the loose plastic around the mirror. I pushed it toward the windshield and it clicked into place. Now if that piece costs $40, no problem, but the price isn't what upset me. What I continue to be upset about that the tech. professional didn't even try that. If I could fix it in 2 seconds so could the tech. This consistent lack of customer care is the reason I will not be returning to Schaller for service. More

by bmackay1 Verified Customer Verified Customer

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