Christine West

The brakes are working; however, this payment plan is a bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake serv bit fishy. I got an email from my bank stating: "You made a debit card transaction of $62.00 with SUNBIT_ALBANY_SUBARU." My bill for the brake service is: $506.75, which included the November special of 10% off. No Problem there, but it did not subtract the $62.00 pay to Albany Subaru before the work was completed. How do I go about getting my $62.00 owned to me. More

by DJ2BLAIR Verified Customer Verified Customer

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My dealings with the dealership and the Service Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! Department in particular, have always been positive. They are friendly, efficient and otherwise teriffic! More

by jmdriscoll Verified Customer Verified Customer

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I had my Crosstrek's 24000 miles service at Albany Subaru and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. More

by Pablo Verified Customer Verified Customer

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It was easy to schedule service online, the staff were courteous and helpful, the work was done expeditiously. Rides home and back to Subaru were convenient and very friendly, which greatly enhanced the e courteous and helpful, the work was done expeditiously. Rides home and back to Subaru were convenient and very friendly, which greatly enhanced the experience. More

by RBCOOTE Verified Customer Verified Customer

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They were able to tell me what was going on w/ my car's oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. More

by C.FONTANOZA Verified Customer Verified Customer

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We do not recognize any names we dealt with, yet they were all fine for us were all fine for us More

by lalgonquin2 Verified Customer Verified Customer

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Very friendly staff who seem to remember a frequent visitor such as myself. While they insure all issues are checked they do not pressure on any up sell and listen to the customer's needs. visitor such as myself. While they insure all issues are checked they do not pressure on any up sell and listen to the customer's needs. More

by rejungling Verified Customer Verified Customer

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Always helpful, friendly, and great service! Would recommend to anybody who wants a good shop to work with! Would recommend to anybody who wants a good shop to work with! More

by BENJAMIN.MERCADO45 Verified Customer Verified Customer

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Always a pleasure to deal with Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. More

by DEVIN7000 Verified Customer Verified Customer

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My wife and I were on a long road trip up the coast. Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, right after the Independence Day holiday. Albany Subaru accommodated us in so many ways! First, they correctly and efficiently diagnosed our problem (Thermocontrol Bypass)—and found the origin of the problem, (water pump) not just treating the symptom. This was a huge relief because our journey back to Arizona from the Bay Area meant traveling through the desert and constant high road temperatures. Travelers are at the mercy of mechanics. My interactions with Jay Parafina and Christine West were both thorough and very helpful in understanding the service department's processes and communication with us about details! I requested a loner car and they went out of their way to help get a car for us! Great communication! Great Service! I highly recommend Albany Subaru for the experience they gave us. More

by JEFFDELNERO Verified Customer Verified Customer

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