Christine Tonelli | Page 17

I bought a Hyundai Sonata almost the end of 2012. It was busy time of year for everybody but I needed a car fast for many reasons. I looked around and went several dealers and McGrath was one of them. At th busy time of year for everybody but I needed a car fast for many reasons. I looked around and went several dealers and McGrath was one of them. At that time their price was as good as I could get. In short the car buying experience from McGrath was better than average. However, my experience with their service was GREAT.I stopped by for my regular scheduled check-up last Saturday(12-14-2013), they were better than excellent. I was late for my appointment because of the weather. They didn't say anything about it. Well, since I missed the appointment, I had to wait for a while, but they made me comfortable. They took care of my tire problem which was caused by me which I didn't know, but they explained what I did wrong and what I should be aware of . Especially Christine and Nina were really helpful and made me feel great. Their service team deserves FIVE STAR.. More

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Christine was promptly attentive and sensitive to our time. She offered to have someone drive us home while our new auto was undercoated and new car service. When she couldnt find anyone available, she g time. She offered to have someone drive us home while our new auto was undercoated and new car service. When she couldnt find anyone available, she gave us a loaner to use. She is always polite and knowledgible. She recognizes us and calls us by name. She and the entire Service team including Ed Valega are the best group of people to work with. I am never concerned that my service on any of our Hyundai vehicles ( we have 4) would be anything less than excellent and the pricing is always fair. We remain loyal to McGrath City Hyundai in part because of the service team. The sales team is also a great group of guys. They always greet us like we are old friends or family. They are all great. More

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Christine(7015) was WONDERFUL. She made sure my car got the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath Hyundai I was welcomed by Christine and felt comfortable. The service that was done on my Nissan Sentra 2012 was great. Thanks Christine for the great customer service. More

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I live about 7 miles away but always come back for my two favorite advisors in the servo department who treat me like family and always listen to my concerns and address them quickly , love them both favorite advisors in the servo department who treat me like family and always listen to my concerns and address them quickly , love them both More

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From my initial phone call with Christine to my service visit with Bill, listening and understanding my issues with improper repair by another dealer. I received daily updates to finally getting a call fro visit with Bill, listening and understanding my issues with improper repair by another dealer. I received daily updates to finally getting a call from Edward stating everything was done and recheck to Hyundai standards. Totaling a professional staff who cares. Will recommend..... More

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Christine went well beyond to make my visit to the service department a pleasure I'm very happy with my service from her .Christine was great! service department a pleasure I'm very happy with my service from her .Christine was great! More

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I went in for a routine tire rotation. Christine greeted me promptly and began services/paperwork immediately. My wait time was short. As my car was being serviced, Christine obtained the touchup paint th me promptly and began services/paperwork immediately. My wait time was short. As my car was being serviced, Christine obtained the touchup paint that I had been waiting to receive. I have dealt with Christine in previous visits, and she is courteous and prompt. More

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Christine is a constant pro and is always willing to help solve any issues. there should be more people like her at your dealership. i was very pleased. solve any issues. there should be more people like her at your dealership. i was very pleased. More

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Christine is very friendly, professional and knowledgeable. Her performance on the job oversee everything. When she greet you, she has a warm and friendly smile on her face. knowledgeable. Her performance on the job oversee everything. When she greet you, she has a warm and friendly smile on her face. More

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Came to this dealership looking to lease a new 2013 Sonata after being called by someone there who wanted our business. We tried buying from McGrath before and had success and failure with both their H Sonata after being called by someone there who wanted our business. We tried buying from McGrath before and had success and failure with both their Hyundai and Honda dealerships located right next to each other. We came in and talked with Marcus Gillum (salesman). I explained to him that I wanted a new Sonata and wanted to make sure it had a remote start, so I could use the Blue Link system to start my car with my smart phone. I explained that this was VERY important to me. After driving to their back lot he showed me several Sonatas. He pointed to the color that I wanted, and we took a look at it. I noticed the car didn't come with a factory remote start. He explained that one could be put in for us the same day. I told him I didn't want an aftermarket remote starter, and that I only wanted one that came from the factory. He assured me he could have a factory remote put in. We went back into the dealership to discuss price. I have leased about 20 cars in my lifetime, and I shop around as everyone should. Jody Adams (Manager) came in and pushed the deal very hard, and a deal was made for what I consider a fair price with my newer trade in. We went to then go see Carl Reed (very polite). After the numbers were punched in, I noticed I was about to sign a paper saying the dealership didn't owe me anything (a WE-OWE). I explained this to Mr. Reed and he went back to Jody Adams. Mr. Reed came back and said the remote starter was not part of the deal. I asked to speak with my salesman Marcus and he was nowhere to be found. After a while of arguing, Mr. Reed (who was VERY professional ) said that Jody (manager) would install one for half the "real" cost. This is not what we agreed upon. After more arguing, Mr. Reed came back into the office and said Jody would "give" me a remote starter. I asked if it would be a "factory" or aftermarket remote starter. I found out it was an aftermarket. At this point I was extremely upset and asked for my trade in back (which I already took all my personal belongings out of including all my personal police equipment, yes I'm a cop) . I sat and waited for my old car back and while waiting Mr. Reed came back into the service area and told me that they would put the factory remote start in. I explained how important it was because I wanted to start the vehicle from my smart phone. I stated this many times to every person I talked to in the dealership. While this was all happening my salesman Marcus was nowhere to be found. Finally as I was heading back towards to sign the paperwork, Marcus shows up. I explained the situation and he stated he was off trying to order my "factory remote start" and although he promised it would be installed today, they didn't have the parts and would take a week or two to come in. He said Jody (manager) must not of heard him correctly about adding that into the deal. We went back into the office and I signed for the car. We took possession of the vehicle but for the first time ever, nobody showed us anything about the car. In their only defense, we do have another 2013 Sonata that I purchased somewhere else for a better deal than this dealership could offer. But since I was interested in the Blue Link the dealership pushed so hard and what a great feature it was to have. I wanted someone to show me how it worked. I was told to come back when the remote was installed. A week or so goes by and I get the "factory" remote starter put in. When I dropped off my car , Christine Tonelli (very nice) went over the entire car with me and put that there was no damage and told me it would be done by a certain time. It was not done in time. No big deal. I had to pick it up the next day. I explained that I was worried about leaving my car there overnight, with all my personal and work belongings in it. She assured me it would be safe. The next day when I went to pick up my car, I went over the entire car with her again. There was a door ding in the front drivers fender. She understood that it was not there when I dropped the car off. She said it would be fixed and they did fix it in time. It happens. I get that. While I was there I asked if someone could show my fiancee how the Blue Link worked. Someone got into the car with her and went to synch the phone. She explained that she knew how to do that, but wanted to know how to start the car from her smart phone. The person showing her asked if she sent up her Blue Link account. She said she had not. He said she had to do that first and got out of the car and walked away. Now mind you, this is now the third person we were inquiring to the dealership about the Blue Link system starting the car from our smart phones. A couple days go by and my fiancee and I tried to set up the Blue Link via the website and start the car. When we tried to start it, it stated we did not have that feature. I figured it had to do with the car not originally coming with a factory remote start. I called Blue Link and talked to a very nice guy who was puzzled at first. I was on the phone about a half hour trying to get the remote phone feature to work. After about the end of 30-40 minutes and placed on hold many times , he came back and asked me if it had an automatic transmission. I replied it did. Then he asked me if it had a push button start. It does not. He then told me I needed a push button start and he was sorry that the dealer did not tell me and that a lot of dealers did not know it was required. The next day I call and explain my problem to service. Service tells me to bring it in. I talked to several people and at that time NOBODY there knew it needed a push button start for the Blue Link service to work. I asked for Jody. Not there. I asked for Marcus . Not there. So I talked to a Mr. Eddie Deppen (manager and very nice) and explained the whole situation. He told me that Jody was off, and Marcus was on vacation out of state. Mr. Deppen admitted he had no idea that the vehicle had to have a push button start to work with the Blue Link and to go talk to service and see what they could do until he gets a hold of Jody. I go to service and talk to Christine again who makes a few calls to see if they can order a part for my car to make the Blue Link work with my phone. She said she would call me back. About a week goes by and I call numerous times to get this resolved. Now we are about the three week mark from when I leased the car. I left several messages to Marcus about this, he returned my calls while I was at work and just left a message stating he called. After calling everyone (it seemed) to figure out what was going on I explained the situation several times to each person that had no idea you needed a push button start car to get the Blue Link remote to start. I firmly believe that I'm the one person that explained to everyone in that dealership what they should have already known when I leased the car. I can't believe the customer knew more than the dealership. Of course by the 3rd-4th week mark everyone there knew, because I had told them. I finally got a hold of my salesman Marcus. He acts like he knew this all along, and said there was nothing he could do. I asked him why he didn't tell me and he stated he did. Really? I imagined all this for the past month? He became very rude and extremely condescending on the phone. I told him I never filled out the survey they beg you to give them all 10's, he replied "I don't care, that survey is only good for a while after you buy the car". Wow! He acted almost childlike and stated I changed my story several times while talking to him on the phone. I did not. I have been a cop for over 25 years and pretty sure I remember facts. Frustrated I call Hyundai to file a complaint. Jody calls back days later and says he wants to fix this, and just come in and trade my car for the next model up that has a push button start even trade. Sounds good to me. I told him I didn't want to deal or even see my original salesman Marcus. He agrees and tells me to talk to Frank Torres, who Jody made sound like Torres was equal to him or a higher position in this dealership. As a customer I figure I'm getting somewhere now. I go in to see Mr. Torres. When I get there I explain to him and Jody that I also am "looking" for another Sonata I really need. I can see the dollar signs in his (Jody) eyes now. Mr. Torres finds a car that has more features then I wanted (SE Turbo) and I was going to get a "great deal". This dealership has a way into pushing you into cars you don't want. My Sonata without a factory installed remote starter for example. Now I realize Torres is just another salesman. After I couldn't make a deal with the second car I asked to just swap the car I just got from them with the push button start car as promised. Well then I get the runaround that they will ONLY do that IF I lease another car. Sure they make up for their mistake on one car, and make money on the next one they try to lease me. I'm not going for it. I ask for just the exchange that Jody told me over the phone. Torres replies "we will have to find you one, there is none around in 5 states". States? Really? I found three just at two close by dealerships that same day. Yes, I was really looking for another Sonata. And I still am at the time of this writing. I have spent hours upon hours now writing out of pure frustration of this horrible and unprofessional dealership. I could go on and one with the terrible experience I had with McGrath Hyundai. I talked to so many people there I lost count. I thought someone there would have notified the owner by now, but I guess I'm just one customer. 5 SEPT 2013 UPDATE: Received a call at approximately 1150 hours. My salesman Marcus was on the phone. Said he was sorry and when I tried to speak he kept interrupting me. He asked what I wanted. I told him I wanted the car to have the option (remote start from a smart phone) he said it had when I first leased the car. He stated "bring the car in". I told him I thought he and everyone at the dealership said it couldn't be done without a push button start. He said "Oh it's available now". I asked when this "new" feature was available? He responded about 3-4 weeks ago. So I of course asked why, knowing how upset I was about this whole experience with his dealership, that nobody called me to make it right? He couldn't answer. I told him I wanted either someone hire up or the owner himself to please call me back. About a minute goes by (1200hours now) and Jodi calls me. I asked why he wasn't the one that would call me first since he knew I had such a terrible experience with Marcus. He stated "I didn't think it mattered". After a few words exchanged he replied " So are we going to do this or not?!". Not happy with his extremely rude tone, but willing to just let this go, I stated "sure but I would have to do this Monday". He replied "well as soon as you remove this review we will do it"...Shocked, I replied "you are giving me an ultimatum???" I could not handle that type of response. And this came from the manager of this dealership. Really? I had to hang up. I was beyond words at this point. Yes the phone rang several times again, but I was in the shower getting ready for work. No messages left. This is what you will deal with at this dealership. They care about the sale and not what happens after. It's sad that it takes all this time (and a lot of this as you can see) and effort from a customer, to just get what he was told he was getting during the sale. Was I willing to work this all out with them? Absolutely 100%. With an attitude AND now an ultimatum? Not right now. I will continue to pursue this with either Hyundai, or when the owner of this dealership asks me to speak to him personally. As you can see I'm being articulate, precise, and doing my best to keep this all in chronological order and with just the facts presented. For now STAY FAR AWAY FROM THIS DEALERSHIP! Would anyone spend this amount of time writing this much (over 2000 words) if they didn't have this horrible of experience? 24 SEPT 2013 Update: Kevin McGrath (Vice President) called and we spoke a few weeks ago. We had being playing phone tag for quite a while. He was extremely professional and very polite in every way. He assured me that the dealership would call to schedule an appointment, and that my car would be taken care of. Two weeks have gone by since the first call from him. The dealership has still yet called to schedule an appointment. This is my biggest concern. If the Vice President , and I'm assuming a family owner, can't get one of his dealerships to do something to help a customer, how bad is that dealership being run by the manager of this dealership? As of today's date (24 SEPT 13) I'm still looking to buy/lease another car. You would think someone with any title or ownership of this dealership, would be able to try and make my entire experience better and have someone call me immediately to fix what has now completely been a terrible dealership mistake. You have a customer that had a simple problem that should of been resolved in a matter of days. And this customer is still seeking to buy/lease another vehicle RIGHT NOW- yet nobody is taking action? Just poor management and/or a serious lack of communication between the dealership and corporate. As a member of the Fraternal Order of Police LODGE #7, The Retired Chicago Police Association, and the Teamsters Local 700- I DO NOT endorse patronage of this dealership at this time. And I will make every effort to notify the above (copy and paste is a wonderful thing) in their monthly newsletters. ALSO CHECK OUT THEIR REVIEWS ON YELP! So many unsatisfied customers. More

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