Christine Donahue | Page 48

A great experience! This was my first experience with a dealership -- and my wife's first, as well. So neither of us was necessarily looking forward to it, but it all end This was my first experience with a dealership -- and my wife's first, as well. So neither of us was necessarily looking forward to it, but it all ended up being a breeze. We showed up knowing which certified used cars we wanted to check out (having done a fair amount of research online), and no one ever tried to upsell us. I feel that Rob really "read" us well, and simply did his best to give us what we wanted to buy (rather than what Heritage wanted to sell). That is a textbook definition of great salesmanship, and I very much appreciate Rob's no-pressure approach. When there ended up being an issue with the Carfax report, due to an odometer reading that had been mis-reported by the previous owner (a rental company), Andy and Rob went above and beyond to assure us that it would get fixed right away, and that the hassle would be all theirs, not ours. Andy also included on the purchase agreement a signed note saying that Heritage would buy back the car if they were unable to get the issue corrected. Anyhow, they got it corrected within a week, and we got exactly the car we wanted at a better-than-expected price. As for financing, we also are very pleased with the rate we were able to get. Christine gave us all our financing options -- that's her job, after all. But there was no undue pressure about the extended warranty (something I was not interested in, but was willing to hear out). She, like Rob and Andy, was very helpful, personable, professional, and easy to work with. Five stars for Rob Iandoli, Andy Milburn, and Christine Donahue. More

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great people to work with!! This dealership has been great to work with! Dan Pasco was a life savor in getting me out of a crappy mistake of a car and into a comparable size car This dealership has been great to work with! Dan Pasco was a life savor in getting me out of a crappy mistake of a car and into a comparable size car that had great gas mileage and was much cleaner! then when our family grew and we needed something bigger, he helped us get into a great SUV that was within our budget! Thank you Dan! We will recommend you to all our friends and when we are in the market to replace my husbands car, I hope you are still there to be able to help us! thank you again! More

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Our 5th car from Heritage Toyota We were looking for a replacement for minivan. We worked with Eleni before and made sure we work with her again. The color we wanted wasn't in stock We were looking for a replacement for minivan. We worked with Eleni before and made sure we work with her again. The color we wanted wasn't in stock and we needed the new minivan right away. She was able to get the exterior and interior color we wanted in time for the holidays to transport grandkids and family. More

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Friendly and Knowledgeable My wife and I purchased a 2017 Tundra SR5 Off-Road. Everyone we spoke with were courteous and friendly. Chuck was very helpful and patient, he allow My wife and I purchased a 2017 Tundra SR5 Off-Road. Everyone we spoke with were courteous and friendly. Chuck was very helpful and patient, he allowed us time to discuss things privately when we needed to and was up front with what he could do for us in the deal. Once we made the deal everything else went smoothly with Terry - Sales Manager, and Christine - Financing. This is the second Tundra for us and the reliability is great. Traded in a 2006 w/ 212k, will be back for another... eventually. More

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Helpful and friendly We had a good experience at Heritage Toyota. Patrick was great, helped us with a few test drives. At first we were not looking to buy right away, bu We had a good experience at Heritage Toyota. Patrick was great, helped us with a few test drives. At first we were not looking to buy right away, but when that changed he stayed in contact while we looked at our options. Negotiations were good, at first we didn't see quite Eye to eye, but when I told him what our bottom line was Heritage meet it and did so while getting our car from another dealer. The only negative was on the day we picked up they were very busy which meant we had to wait a few hours to sign papers. But to be fair he did call that afternoon to warn us that they were slammed. Christine was great, very friendly and helpful. Found that we could save a few more dollars by taking the rebate over the financing deal. I thought the extended warranty was a little overpriced but we still wanted it. I look forward to working with Patrick and Christine again with another vehicle! More

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Simple and great customer service! My husband and I came in to look at a RAV4 at the end of our lease for our Corolla. Despite loving our Corolla, the RAV4 Patrick picked out was perfec My husband and I came in to look at a RAV4 at the end of our lease for our Corolla. Despite loving our Corolla, the RAV4 Patrick picked out was perfect! Patrick was great! He was super knowledgable and explained everything very clearly. He even pointed out a great promotion for grad students. There was no pressure and we left with a brand new RAV4. We're extremely happy with the experience we had at Heritage! More

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Helpful for recent college graduates I'm a recent college graduate who's still very much on the college student budget. I just got a new job in the Burlington area and needed a car. A fri I'm a recent college graduate who's still very much on the college student budget. I just got a new job in the Burlington area and needed a car. A friend recommended I go speak to Chuck H at Heritage Toyota and I was not disappointed. Chuck was very pleasant and understanding, and he was able to get me a great deal on leasing a 2016 Toyota corolla all within a single day. I would highly recommend him. More

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Painless We came to Heritage Toyota because of Chuck Heingartner. In the 20 years we've known him we've purchased/leased 6 vehicles from him. Chuck is known We came to Heritage Toyota because of Chuck Heingartner. In the 20 years we've known him we've purchased/leased 6 vehicles from him. Chuck is known for his customer service & personal care! Everyone at Heritage Toyota ensured our experience was personal, easy, and enjoyable. Being in sales myself that is important to my family! We'll be back to Heritage Toyota in 3 years when our current lease runs out! More

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Exceptional & a pleasure to work with Zac. We had no plans to purchase a vehicle . We were just looking because our son who leases a Toyota suggested We visit your show rooms. We met Zac who We had no plans to purchase a vehicle . We were just looking because our son who leases a Toyota suggested We visit your show rooms. We met Zac who showed us some cars and from his excellent knowledge that he shared and the overall ease of purchasing a lease we were delighted to follow through with purchase. More

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New RAV4 lease This was my first time working with Heritage Toyota and it was a very friendly and professional experience. I love my new RAV4 and would definitely b This was my first time working with Heritage Toyota and it was a very friendly and professional experience. I love my new RAV4 and would definitely buy from them again. The entire staff was excellent. Phil Devoid found exactly the vehicle that was best for me and Christine Donahue made the financing easy and fast. More

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