Christian Vorndran

I want to share my experience with Abbey Meeks, Natalie Douglas, Christian Vorndran and the team at H-I-L-L Chrysler, Dodge, Jeep, Ram of Virginia Beach. What started as a hopeful and promising interaction Douglas, Christian Vorndran and the team at H-I-L-L Chrysler, Dodge, Jeep, Ram of Virginia Beach. What started as a hopeful and promising interaction unfortunately turned into one of the most disappointing car-buying experiences I’ve ever had. After losing my car due to an accident that wasn’t covered by insurance, I found myself in a difficult situation financially and emotionally. I had high hopes when I came to this dealership, especially after feeling like the team genuinely cared about my needs. Initially, they seemed focused on building a relationship rather than just closing a deal. I left being left thinking I’d found a dealership that valued integrity and compassion. However, at the last minute, everything fell apart. When reviewing the final numbers, I noticed unnecessary charges that hadn’t been discussed, including fees for documentation and nitrogen for tires—typical markups that felt like an attempt to take advantage of my trust. I offered to pay their asking price minus $500 in cash, believing that given my difficult circumstances, they might care enough to meet me halfway and forgo some of the unnecessary fees. Instead, they outright refused and insisted on charging these add-ons, showing no flexibility or empathy. As a disabled individual who’s faced significant challenges over the last few years, I was shocked and disappointed by their lack of support or consideration for my situation. Despite knowing my circumstances, they offered no assistance with transportation, lodging, or any additional costs that would have made this process more manageable for me. It became painfully clear that their priority wasn’t helping me—it was maximizing their profit. What began as a positive and hopeful experience turned into a disheartening reminder that, in the end, this dealership is no different from the rest. They didn’t care about me as a person—only about squeezing out every possible dollar. I’m glad I walked away from this deal. For anyone considering this dealership, I’d advise you to look elsewhere. Don’t let initial kindness or promises fool you—transparency and integrity are lacking here. More

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Professional, patient, knowledgeable staff made the process stress free and enjoyable. Thank you for your service! process stress free and enjoyable. Thank you for your service! More

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Great service. Awesome team that worked with me. Very patient salesman. I will definitely go back again and also refer to my friends and family. Awesome team that worked with me. Very patient salesman. I will definitely go back again and also refer to my friends and family. More

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Easy to work with! Friendly. Very detailed. Quick response to any questions or concerns. Great overall! Friendly. Very detailed. Quick response to any questions or concerns. Great overall! More

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Eric Osborne and the rest of the staff gave me a great deal and STELLAR service. I highly recommend Eric AND this dealership! Thank you! deal and STELLAR service. I highly recommend Eric AND this dealership! Thank you! More

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I purchased this vehicle from CarMax 1 Nov 2017. Drove I purchased this vehicle from CarMax 1 Nov 2017. Drove my children to & from WI for the holidays in it which I find disturbing now. I began to smell I purchased this vehicle from CarMax 1 Nov 2017. Drove my children to & from WI for the holidays in it which I find disturbing now. I began to smell diesel exhaust fumes intermittently at first which I attributed to other vehicles on the road. It became over powering & constant so I took it to Hall Chrysler. I was told that Pomoco Chrysler had not only replaced the exhaust manifold & installed it incorrectly causing extensive damage & the fumes in the cab but they had replaced THE ENTIRE MOTOR on a truck that only had 47,000 miles on it a little more than a week before I bought it. I am a GM person & have been my entire life. I did my research & decided to give Ram a chance because I really wanted to try out the EcoDiesel. I spent $40,000 on a used vehicle & now I have no idea the history of the motor. Why did the motor have to be replaced at 47,000 miles? Is it a new motor? If so this should have been noted due to the new break in period. If it’s not a new motor, where did this motor come from? Where is the service record for it? How many miles are on it? Is it covered by any type of warranty & if so where is that paperwork? Was the motor in fact installed correctly? Pomoco replaced the exhaust manifold incorrectly which voided the warranty on that, so what happens when it’s the motor, too? Why does Car Fax report that Pomoco replaced the battery in the same time frame? What was wrong with the truck that caused many of the major components to be changed at such a low mileage & why was this not addressed before the vehicle was sold to me? I bought a truck that I pay $750/month for & because of a certified dealer’s negligence I was forced to be without it for almost 2 weeks with no apology, explanation, or compensation what so ever. I contacted both Pomoco and Ram Customer Service to get the answers to my questions to no avail. On 9 June 2018 I took this truck back to Hall for what I thought was a simple oil change. Later on that day they called to tell me that the oil change was complete but they could not get the truck to go in reverse. 6 days later I received my truck back and they informed me that the software was out of date and was now good. 11 February 2019 the truck was towed to Hall by a friend of mine as I was out of town and loaned him my truck. He had driven the truck to the gas station and got out to make a purchase inside only to come back out and find the truck would not start. My Service Advisor Baker Alder told me the battery needed to be replaced because when they jumped my truck, it ran as advertised. I was skeptical but ok’d the work. Battery replaced, truck still will not start so Baker tells me the fuel injection pump needs to be replaced. I asked how we went from the battery to the fuel pump when if the fuel pump was bad the truck wouldn’t run even if you jump it. At this point he tells me he never said that it worked when they jumped it. Replaced the fuel pump, still will not start. Now they change all 6 fuel injectors and magically the truck starts and I can pick it up on 26 March 2019, 34 days later. On 4 May 2019 I took the truck to Wisconsin for my mother’s funeral. My truck begins spewing fuel from the engine compartment. Tow it to a dealership in Wisconsin causing me to be late for my own mother’s funeral. The dealership states a fuel line was nicked and with 3,000 psi going through the line on start-up it finally ruptured. When I told them what Hall had done to my truck a little over a month prior they assured me that line most definitely came off to do the work they did. I am an aircraft mechanic. When they showed me the line you could clearly see where the wrench had slipped off the B-nut and nicked the line. I attempted to call Baker 4 times and the dealership representatives attempted another 3 times to see if they would cover the cost of replacing that line since they had been in there a little over a month ago so it should have been under warranty. Neither the dealership nor myself ever received a response from Baker. Not only was I late for the funeral, had to pay for their screw up, but I also lost a day of work because I had to wait for my truck to be repaired. I had to pay $497 for the repairs, and another $108 for a rental for 4 days. Hall never offered me a rental vehicle for any of almost 60 days my truck was with them and I could not use it. When I returned to Virginia, I again attempted to contact Baker who never responded. Eventually, I got ahold of a Service Manager, Jimmy Salsada. After explaining to him all that had transpired between his dealership and myself pertaining to this truck he said he would look into it and get back to me. He never did. Not too long after that a Customer Service representative called me. I explained to her I never intended to go back to another Hall dealership ever. I explained the situation to her. She made me an appointment to come in and my situation would be taken into account when negotiating price because no one should be forced to drive a vehicle they don’t trust. Against my better judgement, I went in to see what they could offer. My truck was a Laramie Eco-Diesel the best they could come up with was a bare bones Hemi for $150 more than what my current monthly payment was. When I voiced my frustration and explained to Pavel Spektor why I was there he was very empathetic and compassionate. He went and got the Sales Manager Christian Vorndran and for the 4th time I was rehashing all that had transpired with a representative of Hall. She said she would tell my story to the Main Sales Manager and get back to me. After attempting to contact her several times and not hearing back, I eventually just gave up and traded the truck in for a 2020 Black Widow Silverado. I’m much happier and secure in the knowledge this truck will not leave me stranded or that Chevrolet will not care if it does like Ram. More

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Excellent, excellent, excellent! My sales team of Benjamin and Christian was phenomenal. We went in and told us exactly what we needed from them, they took the time to talk us through My sales team of Benjamin and Christian was phenomenal. We went in and told us exactly what we needed from them, they took the time to talk us through our best options, and ended up sending us home in the perfect truck that ticked ALL of our boxes (actually even more than we expected)! We love our new truck and we love that we finally found a dealer that we can trust and rely on. I've had a lot of negative experiences at dealerships, but this was so far from what I experienced at Hall with Benjamin and Christian. They genuinely took excellent care of us and provided us a wonderful car-buying experience. More

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Today was a good day dealership treated my fair and salesman,Benjamin Stewart was the best salesman I ever had special thanks to him for working the deal Thank you Hall Chrysler Jeep... salesman,Benjamin Stewart was the best salesman I ever had special thanks to him for working the deal Thank you Hall Chrysler Jeep... More

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The deal and great customer satisfaction Nothing left out. Straight forward with pricing with no hidden fees. Benjamin(Ben) Stewart was such a please to work with. Explained all the options a Nothing left out. Straight forward with pricing with no hidden fees. Benjamin(Ben) Stewart was such a please to work with. Explained all the options and how they worked. Hall CDJR Virginia Beach is a top Dealership to buy from. More

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Martin Hanley Concierge Service Martin was my sales guy and he was polished, professional, very knowledgeable and went above and beyond. He made a stressful situation much easier and Martin was my sales guy and he was polished, professional, very knowledgeable and went above and beyond. He made a stressful situation much easier and made it a smooth transaction even though I had him looking at three completely different vehicles and running numbers for all, he was patient with me and handled every situation with professionalism and answered every question I had. I highly recommend Martin at Hall and would definitely use him again in the future!!! More

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