Christian Miller

I took my Toyota Prius to Stevens Creek Toyota for scheduled maintenance this past weekend. An unexpected issue was found that was going to be costly to repair. I asked about using my 3rd party car scheduled maintenance this past weekend. An unexpected issue was found that was going to be costly to repair. I asked about using my 3rd party car service/repair warranty which is when “the complicated adventures “ began. Chris, my service advisor (669 288 9887), went above and beyond in assisting me. He was a great listener and able to understand what was needed for authorization, was flexible with the frequent changes, and when authorization was not granted, found a way to offer a discount option I qualified for. He returned calls promptly and was always kind and considerate during interactions. This was an example of outstanding customer service. More

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Been a customer for 20 years and they have been consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without bein consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without being forceful, and offered me a set that was very competitive in price with Costco. I also like that the car’s entire service history is stored on their system, so they always know what needs to be done. They’re always very thorough with follow through, estimates on completion, and loaners or inexpensive rentals for longer service. More

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They are well taking care of their customers. Very smooth service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 More

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Bad service paid for oil changes tire rotation tires were never rotated I almost crashed dealership didn't care. All they do is give me a rental car. never rotated I almost crashed dealership didn't care. All they do is give me a rental car. More

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The most awful people ever.i went in with a 804 score on a used 17 offered over fair market value left 702 no car?How is that even a thing.? They wasted our time and we're uncertified sales men making false a used 17 offered over fair market value left 702 no car?How is that even a thing.? They wasted our time and we're uncertified sales men making false statements and caught saying things like we have you as a first time buyer with a zero so we want you to look at this car at a 16 per interest and 600 a month because we see you pay your bills.like they were doing me a favor?.when I asked to talk to the finance manager ,imagine my shock when he repeated the sales men that he actually wanted me who keep in mind had a 804 made close to 6 k monthly without my husband who also has a 760 equ, that I should not have even had to add his income for such a deal, because we just wanted a smooth deal without the back and forth.willing to pay above market value. On a used 25 k car? Don't go there. We ran a car fax and had seen the car had been in a fender bender and yet the sales men lies certified okay we know what certified means ,I asked you about any fender benders him not knowing I already checked flat out lied.After confronted he acted confused. IAM sure that with such a mature staff these guys have alot of this thing go on up there and wonder what a investigative reporter would find on the backrounds and certified or even licensed if some even are sales staff.l have the complete intention on putting them through the same inconvience they served me and more. More

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