Christian Diaz | Page 18

Some departments at this dealership needs to be improved specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to specially the sales deparment. I had a very unpleasant experience but a the end I got a new car for my son and that was my main goal and I called to have some kind of help and Blayke picked up the phone and helped to get this right I am still waiting for the results but I am happy for his help . My wife and I are thinking about getting a new car in a few months but we have to think twice before getting into the sales department again. Parts department the guy sitting in the chair the whole day is rude he has 0 customer vice service skills I askedfor key replacementcost estimate y he show 0 interest in what I was asking him. But the SERVICE department was a TOTAL different experience, my car's oil pan somehow was damage when oil change was done a the dealership, so I took the car back and Christian Diaz a very nice and professional advisor was a the customer service desk and I explained him my case and he was empathic and took care of the issue. Honestly he deserves a 5 stars for his outstanding customer service skills, the five stars given to the dealership is because of his department and him. Thank you Lithia Hyundai for having great employees like this young man. Christian thank you so much for your help, you are helping this dealership very well to keeping me as a customer and I am sure is not just me. Keep doing a great job. More

by ELMER08 Verified Customer Verified Customer

Print

I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry (name)) the only lady with him who does outstanding job greeting people with smile, courteous, kindness that people want to see as first entering your Lithia office. I thank you workers in the back who does good job also fixing cars. I can see great changes in Lithia with new managers from before. My utmost sincere Thank you for all you all do. Sorry I do not know the names of all workers but you are marked as high scores More

by Emendes Verified Customer Verified Customer

Print

Christain Diaz has to be the most reliable/trustworthy service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think ot service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think otherwise maybe you should look into the mirror. More

by isaiahhoman Verified Customer Verified Customer

Print

Vastly improved system to make appts. Service advisor was very nice. No problems at all Service advisor was very nice. No problems at all More

by MOLLY493 Verified Customer Verified Customer

Print

We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! long. Chistian was fabulous to make it happen so we could get to the airport!! More

by JAKINALASKA1 Verified Customer Verified Customer

Print

Christian was great. Got me in and out in good time. Ryan was also great. Got me in and out in good time. Ryan was also great. More

by RBT0 Verified Customer Verified Customer

Print

The entire experience was prompt courteous and high quality service. We were impressed with the salesperson’s knowledge of the product. quality service. We were impressed with the salesperson’s knowledge of the product. More

by JANICECOULTER Verified Customer Verified Customer

Print

Call 907 953 0967 and I will let you know why! Your service dept. won't answer the phone Your service dept. won't answer the phone More

by NEILANDGAYLE Verified Customer Verified Customer

Print

I was dreading the sales experience and it turned out to be just the opposite. Christian Diaz was so knowledgeable and friendly without being pushy. He is the perfect sales representative. I was impressed be just the opposite. Christian Diaz was so knowledgeable and friendly without being pushy. He is the perfect sales representative. I was impressed with the clean quiet showroom and the Palisade is a winner. More

Print

Excellent customer service. No pressure. Knowledgeable Christian went above and beyond to make sure we were happy. Ryan made the closing quick. Great experience No pressure. Knowledgeable Christian went above and beyond to make sure we were happy. Ryan made the closing quick. Great experience More

by NONE3 Verified Customer Verified Customer

Print