Christian Coughlin

I recently purchased a vehicle from Strong Volkswagen and the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman wh the experience proved to be unethical and disrespectful to their customer base. The process started with a test drive facilitated by a salesman who was professional but unable to complete the sale that day because the keys to the car I was most interested in weren’t available. I was asked to return a couple of days later when the dealership reopened. Upon my return, I learned the original salesman quit and I was passed to a second salesperson, Christian Coughlin. When I explained my interest in the specific vehicle, it became evident there was confusion within the dealership about whether the car was even for sale. After some back-and-forth with the general manager, they decided to sell the car, and I was finally able to test drive it. During negotiations, I discovered that Strong Volkswagen automatically adds $1600 for two services (EcoCare and Clear Guard) and a flat accessory fee to every vehicle they sell. Since the accessory fee didn’t apply to the used vehicle, he agreed to remove that cost. The remain two services were non-negotiable and not optional for buyers, which I felt was unethical. When I asked for these fees to be removed, Christian consulted management, who outright refused. Despite my concerns, they insisted the charges had to remain. Eventually, Christian offered to “help me find” $300 in savings to close the deal. However, the math he presented didn’t add up. He refused to reprint the payment breakdown sheet after my credit score of 857 was verified, which could have clarified the discrepancies. He also presented a hand-written agreement for a $799 monthly payment, which I declined to sign. The only noticeable change in pricing came from removing the $800 accessory fee, but this should have been removed from the start. I discussed this issue with their management, Jayden, and I was told that they didn’t even make $300 on the car so all they could offer was a $25 credit for the parts department, which felt like an insult given the circumstances. It seemed surprising to me that a successful dealership would price a vehicle so they make no money. One of the mandatory services included a $300 Clear Guard, which was already failing on the vehicle I purchased. I had to return to the dealership to get it fixed. This experience left me feeling frustrated and undervalued as a customer. The dealership’s lack of transparency, forced fees, and refusal to honor verbal agreements demonstrate poor ethics and customer service. While Christian made efforts to keep the sale, the overall handling of the situation felt disingenuous and dismissive. I cannot recommend Strong Volkswagen to others and would advise potential buyers to approach this dealership with caution. More

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Buying a car from Strong is the best decision we've made! They were awesome and made the process quick and easy! They were awesome and made the process quick and easy! More

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I have had an excellent experience here at Strong vw and Christian has been amazing to work with Christian has been amazing to work with More

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We had a great experience with Christian at Strong VW! He was so quick and friendly. The process was seamless and easy. Happy new car! He was so quick and friendly. The process was seamless and easy. Happy new car! More

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Christian and Alex were fantastic. I rolled up with my checklist of needs and everyone rallied to get it done. Very refreshing car shopping experience! I rolled up with my checklist of needs and everyone rallied to get it done. Very refreshing car shopping experience! More

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Very friendly and fast service. Christian was very amazing to work with! The process was so fast and easy. Christian was very amazing to work with! The process was so fast and easy. More

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They were very helpful and informative in our car buying process. Easy to communicate with and helped us with our decision. process. Easy to communicate with and helped us with our decision. More

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Helpful in answering our questions. Easy to work with and helpful in training on car features. Easy to work with and helpful in training on car features. More

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It’s been a great experience. Alex and Christian have been great to with and knowledgeable. Alex and Christian have been great to with and knowledgeable. More

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Fantastic experience working with Strong Volkswagen, especially Christian. Straight forward and efficient. Took great care of me. Recommend 10/10. Thanks for a great transaction. especially Christian. Straight forward and efficient. Took great care of me. Recommend 10/10. Thanks for a great transaction. More

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