Muy ocupado aunque tengas cita tienes q esperar demasiad
y cuando esperas te dicen no tienen las piezas
y cuando esperas te dicen no tienen las piezas
More
by SORU27
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Regal GMC responded
Thank you for your feedback.
I was salesman.
Victor was very hospitable and he knew how to do his job and he treated us like family from start to finish.
Victor was very hospitable and he knew how to do his job and he treated us like family from start to finish.
More
by Mclendoncharles
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Victor
Sep 26, 2024 -
Regal GMC responded
We can’t thank you enough for taking the time to share your feedback with us.
Best dealership in town!
They always take good care of my family and we will always go back!
They always take good care of my family and we will always go back!
More
by CYBULSKIS23
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2024 -
Regal GMC responded
Thank you for the kind words!
Poor communication with service advisor and poor results
with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time
with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time took to different dealership. 20+ days in rental car from Regal Still didn’t fix vehicle. Called corporate GM, opened a case, they advised to use different dealership. NEW dealer repaired vehicle in 2 days, communicated thoroughly, and truck has been running for the past 3 weeks with no issue. Fingers crossed. Now I understand, it may be a GM issue, or a fail in the machine, but the service advisors at Regal had no empathy, tact or mindfulness…I almost felt like I was an inconvenience to them. The kindest person at the whole place was the courtesy driver taking me home the second time. She was an angel!
More
by Lakeland
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2024 -
Regal GMC responded
Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you faced with your vehicle's repairs and the lack of communication from our service advisors. It's disheartening to hear that despite multiple attempts, we were unable to resolve the issue and that you felt treated as an inconvenience. We are however pleased to hear that our courtesy driver made a positive impact during this challenging time.
Your feedback is invaluable, and we will use it to improve our service standards and ensure that such situations are handled with more empathy and professionalism in the future.
Please reach out directly to our Service Manager - Jeff Soloj at 863-577-3133 so we can discuss your experience further or provide me with your information and we will reach out to you.
Staff friendly.
I waited a reasonable amount of time for an oil change and tire rotation.
I waited a reasonable amount of time for an oil change and tire rotation.
More
by KPARC1212
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Regal GMC responded
Thank you for sharing your feedback.
Great experience and helpful staff.
They do a great job taking care of my Yukon.
They do a great job taking care of my Yukon.
More
by jerry86
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Regal GMC responded
Thank you so much for taking the time to review us.
Excellent service advisor!
Wait was not bad. Service advisor even had vehicle parked & ready to go !
Wait was not bad. Service advisor even had vehicle parked & ready to go !
More
by RIFFGP2
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Regal GMC responded
I’m happy to hear that our team provided you with excellent service.
Great Don't have a lot of time but great Don't have a lot
of time but great except no car wash to use
of time but great except no car wash to use
More
by jackmyers0
Other Employees Tagged:
Chrissy Hartman
Jul 11, 2024 -
Regal GMC responded
Thank you!
Everybody was attentive to my needs really appreciate the
service I would recommend others for their service needs
service I would recommend others for their service needs
More
by SAVEGRACEFAITH1977
Verified Customer
Verified Customer
Other Employees Tagged:
Chrissy Hartman
Dec 18, 2023 -
Regal GMC responded
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again .
Great people to look after customers.
Always attentive, on time and helpful. Chrissy Hartman is the very best at her job and I wouldn’t go anywhere else for service.
Always attentive, on time and helpful. Chrissy Hartman is the very best at her job and I wouldn’t go anywhere else for service.
More
by BUDDY8
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2023 -
Regal GMC responded
It’s great to hear that you had a positive experience with Chrissy, she's a customer favorite.