Chris Wheeler

Probably the worst experience I've ever had working with a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2 a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2023 Nissan Altima 50,000 miles), only to drive home in the dark and discover the car hadn't been cleaned out - let alone detailed - after being told it would be. Also absent was the extended warranty document, which we explicitly asked for and were assured would be provided in our parting docs. I had to call multiple times to finally have that sent. Multiple issues with the car were then discovered over the next couple days - this after being assured by the salesman that it had passed a rigorous certification process/inspection and that the dealership "wouldn't sell a car that wasn't safe, road ready, or in need of a bunch of work." It was like I was an idiot for even asking. Well, lo and behold, the following issues were all identified by two separate mechanics days after bringing it home: 1) Dead battery (which I unfortunately discovered while out running errands:() , 2) Completely Shot brakes on front and back, 3) bent front left axle causing bumping sound, 4) back passenger sensor/electronics failure. 5) On top of all of this, they sold the car with 4 mismatched tires, which was something my mechanic said should never be done on modern cars other than as a very short term fix. I didn't realize it at the time. When I called the dealer with these concerns, the salesman mainly wanted to argue with me, saying most of these were "wear and tear" issues the dealer wasn't responsible for. On the brakes, he quoted some supposed internal initial inspection report, saying there was still 6-8 mm or something left on the brake pads - this despite the fact that I sent him video from another dealer/mechanic showing there was no pad left. Fortunately, the car came with the Ford Blue Choice 3 month warranty, so I felt I had at least some kind of recourse/protection. Anyway, the salesman eventually told me to bring the car back so they could look at it. The repair supervisor then called me that afternoon with a quote of around $2000+ to replace the front and back brakes and battery. The "good news " was the bent front axle would be covered under the extended warranty. Yippie! I, of course, would still have to pay the $100 warranty deductible. When I demanded that the brakes and battery be replaced without additional cost to me, the matter was escalated to a manager (whom I had unsuccessfully attempted to contact previously.) I was told by the service coordinator that the mgr had agreed to replace the battery and back brakes only, insisting that the front brakes were still ok...(Really? So then why were you going to have me pay to replace all of them?!) .As far as the mismatched tires were concerned, the salesperson scoffed and said a 2023 car was perfectly safe with 4 mismatched tires, and the different tread patterns etc., would have zero impact on the cars internal components or drivability. Both of the employees acted like they had done me some kind of favor for doing what they did and I should be grateful. I asked to talk directly to the manager. There was of course no one to be found, but I was assured he would call me back asap. I was so xxxxxx off at the whole crappy experience that I paid the $100 warranty deductible and left. I, then, over the next month tried to get in contact with the manager. He finally called one afternoon while I was in a meeting and left a message, stating that he was on his way out the door but would get back to me asap. Yeah right. Nothing. I called multiple times after, never getting him, but always assured by whomever I spoke with that said Mgr. would call me back pronto. Never happened. ...Anyway, I've given up on this place. Terrible. Embarrassing. Sad. I'd never go back there. Ever. More

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Even though I didn’t end up purchasing a car, I had a great experience working with Chris. He was friendly, patient, and never made me feel pressured. He took the time to answer all my questions and were great experience working with Chris. He was friendly, patient, and never made me feel pressured. He took the time to answer all my questions and were very knowledgeable. I really appreciated the honesty and professionalism and would definitely recommend him to anyone looking for a car. More

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Had a wonderful experience at this dealership! Chris was incredibly friendly and made the whole process smooth and enjoyable. Chris was incredibly friendly and made the whole process smooth and enjoyable. More

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Chris Wheeler and Josh Carver are the best . I got the truck I waned at the price I wanted. I got the truck I waned at the price I wanted. More

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Warm and friendly. Willing to go the extra mile in customer service. Will go back for next vehicle. Willing to go the extra mile in customer service. Will go back for next vehicle. More

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Good salesman knows what to do great deals I would buy from him again great deal from him again great deal More

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Clean showroom, big enough lot to have a good inventory yet small enough you don’t have to walk a mile to look at a vehicle yet small enough you don’t have to walk a mile to look at a vehicle More

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I found the entire experience to be easy, quick friendly. Chris was a great salesman to work with finance manager was friendly. I will definitely be buying again. Chris was a great salesman to work with finance manager was friendly. I will definitely be buying again. More

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Chris was very helpful placing us in the exact truck for our needs. He went above and beyond making sure we were happy with our purchase. Communication was awesome and we are very pleased with his service. our needs. He went above and beyond making sure we were happy with our purchase. Communication was awesome and we are very pleased with his service. More

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Chris was personable and very helpful even though I was evaluating a car that wasn’t a Ford. He worked out an acceptable price the first time through so didn’t waste time going back and forth. I was soon h evaluating a car that wasn’t a Ford. He worked out an acceptable price the first time through so didn’t waste time going back and forth. I was soon heading home in exactly the car I wanted. More

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