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Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of Chris Vella

January 28, 2025

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Employee Rating

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Billy Melendez, John Mazza, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN

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Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 20, 2025

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Employee Rating

everyone did their job communication was good facility is modern and clean. would recommend to others More

by GARYPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Jan 20, 2025

Don's Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!

January 18, 2025

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Employee Rating

Pick up and delivery service is so helpful to us. also the text messages were very helpful.to keep us up to date More

by EVANSTC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Don's Ford responded

We're glad to hear that and so thankful for your review. The Don's Ford team is here to answer all your questions and help you with any future needs. Drive safe!

January 16, 2025

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Employee Rating

Every one was helpful and everything was fixed in a timely manner. All work was explained well. More

by MMMOISIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Jan 16, 2025

Don's Ford responded

Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!

December 22, 2024

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Employee Rating

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. More

by ishjn
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Pick-up and delivery techs.

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Dec 23, 2024

Don's Ford responded

That's what we love to hear! Thank you for leaving such positive feedback. We look forward to your next visit to Don's Ford!

December 21, 2024

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Employee Rating

Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. More

by R.M.CAMPBELL080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Matthew Hearn

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Dec 23, 2024

Don's Ford responded

Thank you very much! We're glad to know we met your expectation during your last visit and look forward to serving you again at Don's Ford!

December 20, 2024

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Employee Rating

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t More

by TAMMYWEISEDMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Dec 20, 2024

Don's Ford responded

Hi Tammy, We understand how frustrating it can be to deal with repair delays and the inconvenience of being without your vehicle. Thank you for sharing your experience with us. The Don's Ford team will strive to improve our service in this area. If there's anything further we can do, please let us know! We'd love the opportunity to earn five stars next time!

December 14, 2024

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Employee Rating

Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear More

by JIMMORGAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Mazza

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Dec 17, 2024

Don's Ford responded

Jim, I apologize for the lack of communication and inconvenience you experienced. This is not the level of service we strive to provide, and I'd like to address this issue personally. Please reach out when convenient so we can make things right. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 12, 2024

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Employee Rating

Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Dec 13, 2024

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

Dealership Rating
Employee Rating

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Dec 11, 2024

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

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