Chris Vella
Chris Vella at Don's Ford

Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

Contact Me
4.7
72 Reviews
4.7

72 Reviews

Write a Review

72 Reviews of Chris Vella

August 19, 2025

Dealership Rating
Employee Rating

Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management More

by RSA12357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 20, 2025

Don's Ford responded

Thank you for sharing your feedback! We're thrilled to hear you enjoyed your experience with our team and our selection at Don's Ford. We hope to work with you again soon!

August 16, 2025

Dealership Rating
Employee Rating

Fast courteous service they were very quick with the repairs of my ford fusion se More

by LUIS41TORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 18, 2025

Don's Ford responded

It is wonderful that our team was able to deliver a quick and courteous service experience during your recent visit to Don's Ford, Luis. Thank you for taking the time to share your feedback with our team. We look forward to serving you again soon.

August 07, 2025

Dealership Rating
Employee Rating

I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina More

by MARYANNE_MARSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Mazza

Aug 11, 2025

Don's Ford responded

Hi Maryanne, thank you for sharing your concerns and bringing this to my attention. I understand your frustration regarding both the scheduling delays and the damage to your driveway. I take situations like this seriously, and I’m aware we’ve already had someone inspect the area. I’ll be following up with that report and our team to make sure you receive a clear update and next steps. Please contact me directly so we can discuss the resolution timeline. Sincerely, Billy Melendez Service Manager bmelendez@carbonecars.com

July 31, 2025

Dealership Rating
Employee Rating

Ive used this service center several times now, and each time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. More

by bmoh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 31, 2025

Don's Ford responded

We're grateful for your continued trust in our service team and thank you for recommending Don's Ford! See you next time!

July 07, 2025

Dealership Rating
Employee Rating

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. More

by JRWATKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 08, 2025

Don's Ford responded

We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!

June 25, 2025

Dealership Rating
Employee Rating

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jun 25, 2025

Don's Ford responded

Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!

June 18, 2025

Dealership Rating
Employee Rating

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. More

by ksloma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jun 18, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!

June 09, 2025

Dealership Rating
Employee Rating

Great service team. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Marino, Billy Melendez, John Mazza , David Swald

Jun 10, 2025

Don's Ford responded

We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!

May 23, 2025

Dealership Rating
Employee Rating

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, John Mazza , Mike Hughes

May 23, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

Dealership Rating
Employee Rating

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

May 23, 2025

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

1
...

Dealership Inventory (206 Vehicles)

new 2025 Ford Explorer car, priced at $51,710
2025 Ford Explorer
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2025 Ford Mustang Mach-E car, priced at $54,548
2025 Ford Mustang Mach-E
new
Glacier Gray Metallic TriCoat exterior
Automatic
All-wheel Drive
used 2020 Ford Mustang car, priced at $35,612
2020 Ford Mustang
used
Grabber Lime exterior
Automatic
Rear-wheel Drive
used 2022 Ford Explorer car, priced at $30,331
2022 Ford Explorer
used
AGATE BLACK METALLIC exterior
Automatic
Four-wheel Drive
used 2024 Ford Bronco Sport car, priced at $29,937
2024 Ford Bronco Sport
used
OXFORD WHITE exterior
Automatic
Four-wheel Drive
used 2022 Ford F-150 car, priced at $39,641
2022 Ford F-150
used
AGATE BLACK METALLIC exterior
Automatic
Four-wheel Drive