Chris Shotwell | Page 8

On December 30th , 2022 my 1 year old son and I were involved in a serious car accident that ended up with my 2016 Civic being totaled. With all the stress of being in a car accident we didn’t want to a involved in a serious car accident that ended up with my 2016 Civic being totaled. With all the stress of being in a car accident we didn’t want to add more stress that comes with when you go into a dealership to buy a vehicle. I called Chris Irvin because I knew he is the best and would make the experience as stress less as possible. He made the experience of purchasing a new vehicle so smooth and easy. We never felt pressured or rushed to decide on the type of vehicle (we looked at two). Chris was honest and showed us the difference in prices and gave us great advice. I ended up buying the 2023 Honda Civic and I absolutely love it! Chris Shotwell was our finance guy and he answered all our questions and made the signing documents process a breeze. We got to the dealership at 9:30AM and I was driving out of the lot at 12:30PM in my brand-new car! More

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Bryan was very responsive from my first inquiry about a Civic Sport Touring and we were able to set up a time to meet, drive one, and ultimately buy one. Bryan was easy to talk with and he made the experi Civic Sport Touring and we were able to set up a time to meet, drive one, and ultimately buy one. Bryan was easy to talk with and he made the experience much more pleasant than other dealerships and salespersons I have visited. He kept me informed as to the progress of working our way to an acceptable price/payment on the car. VERY good experience at Brandon Honda and Bryan was a big part of that. More

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This review would be 10 stars if it were solely for Sharief Hammad! Upon arrival we were honest about what we were looking for and that we had a first time buyer. Sharief was personable and focused. H Sharief Hammad! Upon arrival we were honest about what we were looking for and that we had a first time buyer. Sharief was personable and focused. He never tried to pressure us into something that we weren't comfortable with. I recommend working with him for all your sales needs at Brandon Honda as he is one of the BEST salespeople that I have ever worked with. The finance manager, Chris Shotwell is 100% accountable for the lower rating. If I could give him a zero rating, I would. He is by far one of the most unprofessional people that I have ever spoken with. There was never a friendly greeting to my son, and his disappointment was obvious when I followed into his office. He never engaged with us, even when we mentioned the dog that he keeps in his office (who doesn't want to talk about their dog????). We would not budge on the agreed upon monthly payment (regardless of the amount) and his poor, annoyed attitude escalated. I advised that we were leaving as it was NYE, we had plans and had already waited over an hour for him, It was then that I was sternly advised that the order needed to be cleared and he raised his hand up toward me and continued to say, "He had worked for 2 hours on this deal since he (my son) is a first time buyer and that I needed to show him some RESPECT". I think he MUST'VE been confused, respect is earned - he neither gave or earned respect. Being a finance manger and working numbers is HIS job. When I go to work I am expected to do MY job. You, Mr. Shotwell need to respect what your customers' do for you.... and if you cannot then you need a different profession. Customers help pay your bills! Regardless of how small the commission may have been, all customers should be treated the same. You cannot demand respect in the service industry and were out of line speaking to a customer in that way. Furthermore, this is the second vehicle that my family has purchased from Brandon Honda and the second time being mistreated by him. The first time he was less rude but was pushy and spoke in a degrading way. I still recommend this dealership for their sales professionals, especially Sharief!! And the good experiences with their service department, if you finance with them PLEASE request a different finance manager other than Christopher Shotwell and be able to provide a 5 star rating. More

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Eddie was stepping in for Chris Irvin who was away. He did a yeoman's job for us and went beyond.....giving us a gift from Marino's Bakery and a key cover so did us well. We appreciate his dedication He did a yeoman's job for us and went beyond.....giving us a gift from Marino's Bakery and a key cover so did us well. We appreciate his dedication to us and the Honda dealership. More

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The Pilot we purchased today was the second vehicle from Bill and Brandon Honda. Happy does not say it all. We were greeted when we arrived, but not chased. Felt we were making a good choice of vehicles. Th Bill and Brandon Honda. Happy does not say it all. We were greeted when we arrived, but not chased. Felt we were making a good choice of vehicles. The vehicle has the items we wanted and no push to get the fully loaded vehicle. Yes, we do recommend Brando Honda and Bill to anyone looking for a vehicle. More

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I can't say enough great things about this dealership. I have purchased 3 cars from there and have had a great experience each time. It's not just the initial sale but all the follow through that happens I have purchased 3 cars from there and have had a great experience each time. It's not just the initial sale but all the follow through that happens later (questions, service, ad-ons, etc.) They have some great incentives and make sure there's no buyers remorse. If you are promised something, they will deliver. No bait and switch so you are dealing with trustworthy individuals. More

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This young man definitely goes above and beyond when it comes to sales. He listened to my needs, was very attentive and had attention to detail. This is my eighth vehicle? that either me or a family member comes to sales. He listened to my needs, was very attentive and had attention to detail. This is my eighth vehicle? that either me or a family member has bought from this dealership. Honestly cannot remember since we have been there so much, LOL. During the swap out vehicle process, I forgot to remove one of the floor mats and left it in my trade in vehicle, I contacted Sharief. He not only retrieved the floor mat, but now has it is in his personal vehicle until I get back to the dealership to retrieve it! More

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Gracias a Eddy Guadalupe por su ayuda estoy súper emocionada con mi nuevo 2023 HRV EXl También me gustos el servicio y un postre riquísimos lo recomiendo un 100 x ciento. emocionada con mi nuevo 2023 HRV EXl También me gustos el servicio y un postre riquísimos lo recomiendo un 100 x ciento. More

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I have worked with Brandon Honda as a client for years. Angie Compton and Roger Mukherjee have solidified an already great relationship. I truely appreciate their customer service and friendly attitudes. T Angie Compton and Roger Mukherjee have solidified an already great relationship. I truely appreciate their customer service and friendly attitudes. They have both gone above and beyond for me to ensure that I am happy and fought for me. The one dealership I trust with my business. More

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I’ve bought 2 cars from this dealer and it has always been a awesome experience! Shareif helped me in every way! been a awesome experience! Shareif helped me in every way! More

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