Chris Satarian

Took son for his first car found one had some problems they said they would fix before we bought it bad o2 sensor an it had no heat.. called back to see if it was ready an they sold it on him they said they would fix before we bought it bad o2 sensor an it had no heat.. called back to see if it was ready an they sold it on him More

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I really want to thank your dealership and specifically apologize to the service advisor, Chris. I, unfortunately, had a VERY bad week and had an attitude. I did wait 20 minutes in my car before Chris fina apologize to the service advisor, Chris. I, unfortunately, had a VERY bad week and had an attitude. I did wait 20 minutes in my car before Chris finally greeted me. I was 15 minutes early for my appointment but was strongly urged to be prompt. That aside, my service was great. For an unplanned visit, my car was done in 2 hours!! I want to thank the dealership and especially thank and apologize to Chris. I'm very grateful I bought my car through this dealership!!! More

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Great people working there I been going to this dealier for a long time now I always get great service and always look after my need Mark novely always takes good carw of me I h I been going to this dealier for a long time now I always get great service and always look after my need Mark novely always takes good carw of me I have bough many cars and would continie to go back And Chris always service my vehicles always takea great care of me would never go anywhere else More

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Always a great experience Leased a new Durango with Pancho. Happy wife happy life. Always helpful and knowledgeable to make sure we end up in the proper vehicle for our familie Leased a new Durango with Pancho. Happy wife happy life. Always helpful and knowledgeable to make sure we end up in the proper vehicle for our families needs. Also picked up some weather tech mats to keep the salt out. Service staff makes it easy to make sure everything is up to date. More

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There a scam I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I asked if my car was involved in a crash and told no but to find out it was, not my transmission needs replaced or repaired but they r 9nly will to pay 2grand n then I'm maxed out n have to pay the rest ice tryed 2 times to get me out of this car with them n they r no help n could care less More

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Sat in waiting room 4 hours was never told my car was finish I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so appar I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so apparently I waited a half a day for nothing very upset very unprofessional never go back More

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Not the way a dealership should be At first when i made the deal on a new vehicle I was pretty satisfied with the dealership but after the deal was "done" the wheels really fell off the At first when i made the deal on a new vehicle I was pretty satisfied with the dealership but after the deal was "done" the wheels really fell off the bus. For starters since when do dealerships not fill the vehicle your taking delivery on with a full tank of gas? Half a tank, that was a first (and I've bought many vehicles). Second, when I took delivery there was as large glob of paint on the roof of the vehicle that had dried that way and everyone missed it, the car was "detailed" before i picked it up but you don't notice this major imperfection? So they make me drive back to niagara falls to "see it" and then tell me they'll call me later about getting it fixed (it took just a few days short of 1 month). Next, i receive a call from the service manager and the saleswoman I worked with that I again had to drive back to Niagara Falls to sign another contract because the original one was printed "offline" and the bank couldn't read it and it was "URGENT". So I drive back again to the dealership. The service manager Mike tells me I'll be in and out in 10 seconds and just need to sign and initial and assures me everything is the same it was just reprinted. I made a deal signed a contract and took delivery on a deal of 15K miles a year for my vehicle. The contract he was trying to make me sign was now reading 12K miles a year! I immediately pointed this out and his response was "yea thats why I needed you to sign a new contract, the mileage on the original contract was wrong". So wait a minute now, you told me it was printed off line but now you're saying it was the mileage? I couldn't believe it. So after going back and forth he goes through my paper work to find out indeed it was 15K a year and I had my original contract on me to prove that. So then he tells me, "well I guess you didn't have to come here after all". Are you kidding me?! No, apology for this at all. But they did ask why I didn't fill out the customer survey! Really? What he did is not even legal and I have looked into it. So twice now, I had to drive back out to the dealership for THEIR mistakes. They should at minimum provided me with gas for all of this nonsense, the half tank they provided when i took delivery is now more than wasted. So now today I pick up my vehicle from them after the paint is fixed and I open my driver side door and notice a small chip in the edge of the door and on top of that, there is dust from the body shop everywhere inside. All over my seats, steering wheel, door, dash and the console. I dropped this car off immaculate. I was so mad I just left and decided to wash my hands of this place for good. I have never had such bad experiences from a dealership in my life. I would advise that anyone looking a vehicle NOT to even bother going to Joe Cecconi. More

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Experience purchasing a Jeep wrangler This is the third Jeep I have purchased working with Julian (Pancho ) Santiago. He is always friendly and takes the time to answer all my questions. I This is the third Jeep I have purchased working with Julian (Pancho ) Santiago. He is always friendly and takes the time to answer all my questions. I feel he really understands his customers. He never tries to sell me more than I can afford. He is a Great asset to the company. For the service department Chris has always been friendly and makes sure everything I need is taken care of quickly and accurately . I have always had a Great experience with Joe Cecconi in sales and service. Kathy More

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Couldn’t be happier with my experience! Dave Dorato was fantastic. After being referred by 2 people to go see him, he was extremely personable and treated me like family, making me feel comf Dave Dorato was fantastic. After being referred by 2 people to go see him, he was extremely personable and treated me like family, making me feel comfortable during the process of buying my car. He was very knowledgeable and sat with me and explained everything about my new Jeep, such as features, how to sync my phone, how to remove the hard top, etc. He was attentive and did everything he could to get the vehicle in my price range. Afrer having a horrible experience at Transitowne, the way I was treated at Cecconi’s was refreshing and reassured me that I was buying from the right dealership. Chris from the service department was awesome as well. I had a small problem with my backup camera and one of my speakers and he had everything fixed and ready within 20 minutes. He was very friendly and I appreciated how quickly I was ready to go. More

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Great Service Great Guys Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get th Very painless car buying process and nice friendly faces all around in every department. Pancho made it easy to maintain my busy work week and get the whole deal done with minimal texts and phone calls. When on site at the dealership these guys are attentive and efficient. More

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