Chris Sanchez | Page 7

The problem has been not solved Poor customer service Dealer selling fake parts Bad attitude Dealer selling fake parts Bad attitude More

by Ramon Verified Customer Verified Customer

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This has to have been one of the worst experiences. I’ve ever had purchasing a vehicle. The sales people and the sales manager were extremely rude, misleading committed to selling us a car that wasn’t I’ve ever had purchasing a vehicle. The sales people and the sales manager were extremely rude, misleading committed to selling us a car that wasn’t available then had to scramble and get another car because we threaten them with legal action and then because that car was $500 more upped our payment extremely higher and played a bunch of games with it wouldn’t bring The car for hours Even though every half hour they would commit to bringing it. The car was for my niece and it was her birthday present as she was extremely upset and was in tears by the end of the process. They ended up, showing up with a vehicle late at night in the dark around 9:30 PM. Drop the car off didn’t have the documents correct? Didn’t have the lease at the correct mileage per yearand when asked to correct it. They said we’re just gonna cross that out and and here’s a screenshot of the dealer information so we have no real proof that other than just their email that that the mileage is correct. They harassed my niece about her college documentation for the incentive, even though she’s enrolled and has a student ID at Saddleback and they even got the approval from GMC on it. They said they were gonna give her new rubber floormat because she works for a feed supply store and wants to make sure that she keeps the car in excellent condition because it’s a lease and they never brought the floor mats at all and didn’t respond at all to it. They gave her no walk-through whatsoever of the vehicle, the salesperson statement whom we’ve never even spoken to prior to the delivery they sent somebody other than the person that sold us. The car said it’s pretty self-explanatory. You guys can just kinda learn this on your own.. The sales manager and salesman would ignore our calls unless they wanted to speak to us to change the price or do something that was in their favor. No person should be have to deal with this kind of issue with people when buying a car. It is extremely unprofessional and very, very poor. Poor customer service and conduct of a company. More

by Chiefjta Verified Customer Verified Customer

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Excellent service, will com back any time soon, all people does very good service on time people does very good service on time More

by vcservice1990 Verified Customer Verified Customer

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I was treated with respect and Chris did everything possible for me to get the best deal. possible for me to get the best deal. More

by bp3098 Verified Customer Verified Customer

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Simpson Chevrolet in Garden Grove is a very nice dealership and Chris Sanchez of Fleet internet sales will hook you up. Thanks Chris. dealership and Chris Sanchez of Fleet internet sales will hook you up. Thanks Chris. More

by rcaplumbing1 Verified Customer Verified Customer

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Great experience here. We love our EV. Thank you to Chris and all the help. We love our EV. Thank you to Chris and all the help. More

by aisha.akbarzada Verified Customer Verified Customer

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Chris the manager was a huge help and went above and beyond to make sure we received the best possible service. beyond to make sure we received the best possible service. More

by trevordunbar290 Verified Customer Verified Customer

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Good experience , great service real friendly and everything was done in a timely manner. Will come back soon for another car everything was done in a timely manner. Will come back soon for another car More

by ramiroarroyo93 Verified Customer Verified Customer

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Great experience made us feel comfortable and explained the details of our new car clearly and answered all our questions the details of our new car clearly and answered all our questions More

by fredy_am Verified Customer Verified Customer

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Thank you for your service and support in providing all information we need to know about the car and the deal information we need to know about the car and the deal More

by Ahmed Elmasry Verified Customer Verified Customer

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