Dan Luna

Aside from the service Luis provided, the rest of my experience was subpar. My standards had to be lowered to a minimum to appreciate the quality of service received from all other staff. Why is everybo experience was subpar. My standards had to be lowered to a minimum to appreciate the quality of service received from all other staff. Why is everybody so miserable in their job? That is what was projected, not just on this visit, but my previous one as well. Sandy attempted to be kind and professional in a perfunctory type manner, but nonetheless, she was made an effort to make one feel present and heard. Amber, who assisted me on 2 occasions was not welcoming at all, she barely acknowledged that I was present and just went through the motions as probably required by her employer. I was not assisted by the other cashier, but she looks just as miserable to be there as the rest. My experience with the vehicle service on both occasions was protracted, but the issues covered by my warranty appears to have been resolved. The loaner vehicle department needs better leadership. It is disorganized and possibly short staffed since the employees appeared to be constantly overwhelmed and provide poor service. It should be noted that on both occasions my vehicle was driven by someone in your organization and I doubt that it was for diagnostic purposes. Gas consumption and added mileage were noticeably excessive. I kept records of my gas and mileage on both occasion and both times the gas gauge and the miles did not match what I recoded at drop off. Furthermore there was ding and scratches on the hood, body and rims that were not there at drop off. On my las visit upon returning the rental vehicle, I was advised that there was a small scratch on the right front quarter panel. At no time did I do anything to cause that. I insist that it was not my fault. Upon check out, I was given a quote for repairs, which I believe to be excessive. I relayed my sentiment to Amber and she proceeded to tell me that she would not release my vehicle unless I payed either the quoted amount or my insurance deductible. Who does that? How embarrassing and appalling to be subjected to my vehicle being held for ransom because this organization does not go through the proper insurance claim protocol. I paid the ransom and retrieved my vehicle. Now, who is going to pay for all that damage on my vehicle? Reimbursement for the gas and mileage that was used during the joyrides by your employees? I expect compensation and vehicle repairs to make me whole and to account for this horrible experience that this location has put me through. More

by cathyd.0718 Verified Customer Verified Customer

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Great service, great people I always come here to get any car service done. Definitely recommend them car service done. Definitely recommend them More

by evelynvelazquez11 Verified Customer Verified Customer

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I bought 2 vehicles from Simpson Chevrolet in Garden Grove. I recently financed a 2026 Traverse and I felt like I got a pretty decent deal considering inflation rates. Grove. I recently financed a 2026 Traverse and I felt like I got a pretty decent deal considering inflation rates. More

by sophornnthoeum Verified Customer Verified Customer

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Simpson Chevrolet dealer is nice and courtesy. By showing new features and prices comparison between models that will keep customers satisfaction. By showing new features and prices comparison between models that will keep customers satisfaction. More

by jimh408 Verified Customer Verified Customer

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Simpson Chevrolet is a wonderful place to go for your car/truck needs. The sales dept is top notch and the service staff is the support of the dealership. Easy to get an appointment and quick to get the car/truck needs. The sales dept is top notch and the service staff is the support of the dealership. Easy to get an appointment and quick to get the job done. They will always have my business. More

by tbowlin93 Verified Customer Verified Customer

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Hi Simpson of Garden Grove Chevrolet is one of my favorite Dealers because always they have a good cars and reasonable applies and also salesman was very good his name is Freddie and also the general favorite Dealers because always they have a good cars and reasonable applies and also salesman was very good his name is Freddie and also the general manager Jason. It was really helpful and very good and I know I’m for almost 7 to 8 years and I use Simpson with the service too. They’re good. They have a good service manager. His name is Jonathan and also a nice guy service advisor. His name is Jose. He is really smart and helpful and very sweet guy and the most important things. He’s very honest guy again his name is Jose. I like to mention that because he’s always a great super honest, super good and thank you very much More

by mostaphamakki Verified Customer Verified Customer

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The tech guy tried to tell me my warranty had expired to get more money out of me. He lied to me! I bought my car on June 16 2022 and the warranty will expire on June 16 2025. I will no longer do business w get more money out of me. He lied to me! I bought my car on June 16 2022 and the warranty will expire on June 16 2025. I will no longer do business with your dealership, your dishonest. I will not be buying anymore Chevrolet automobiles. More

by BICK Verified Customer Verified Customer

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We are pleased with the service in GG. Everyone is very informative on procedures and timeliness. We are satisfied with the service. Everyone is very informative on procedures and timeliness. We are satisfied with the service. More

by ILWU631 Verified Customer Verified Customer

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They say what they do and do what they say. They provide good reliable service. They provide good reliable service. More

by pDcraig1950 Verified Customer Verified Customer

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Great work, love the customer service you provided me with and how easy it was to schedule and appointment. with and how easy it was to schedule and appointment. More

by JOCAST25 Verified Customer Verified Customer

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