Chris Sager

Bought a 2018 Ram 1500 Limited with 15,000 miles in April 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of 2022. This was after my other 2018 was stolen after having less than a month from this dealership. That's why I purchased another vehicle because of the GREAT SERVICE BY TRAVIS CHRISTIAN. Was assured by Latavyn Johnson this vehicle was top of the line had no issues. The following weekend I took the truck back with Misfire issues. But was told it was supposed to run like that because of MDS system. I told them I just had the exact truck 5.7 hemi that was just stolen and it never missed this bad. Acted like I didn't know what I was talking about because no codes were showing on dash . So instead of standing there arguing with them like I normally would , I left thought maybe I was wrong. This went on for another 2 weeks. Knowing truck is not supposed to run this way since this is my 4 Ram 5.7 hemi. Went back they still insisted I was wrong. The next weekend took my girlfriend and her mother to Columbia Tenn about half way the digital display goes crazy. Flashing through channels turning heater on which would not turn off no matter what I did . Had to roll all windows down just to be able to drive in 100 degree weather. When we got to Columbia will they ate I sat in hot xxx truck trying to figure out a way to turn heater off. After about 45 minutes of still not able to turn heat off this man came up and wanted to know if I needed help . He disconnected both battery cables to do a hard reset. Was able to make it back to Athens. Took to service dept was told I would have to make an appointment asked would they see if they could at least stop the display from going haywire said appointment had to be made ,wanted to know if I wanted a service since it was getting close told them your out of your mind. Truck is under warranty . I would let them put water in it. Didn't want to talk to me since its under warranty and that I would pay for something I didn't need. made an appointment then was told I would have to leave on appointment day for 7 days before it would be looked at and more than likely a month before they could get to it. I had already had a diagnostic by a real Mechanic . showed a u code. Ask them why would I leave my truck setting in their back lot for over a month without a vehicle to drive. Was told Warranty work was not a priority because it they could not overcharge me for work I don't need and pay cash. Unless I was looking to buy another vehicle there was no need for them to talk to me. If there was a way they could get this LEMON BACK More

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Had my Pacifica Hybrid towed in after it quit in traffic. It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They It has been over 4 weeks and as far as I know it is still sitting outside. I was told they couldn't get it in the shop because it wouldn't run. They will not provide a vehicle to use while they appear to be doing nothing to get my vehicle back to me. Will provide a rating each week until I get it back repaired. Updated rating to 4 stars after dealer contacted me and agreed to accept my vehicle for trade-in on ordering a new vehicle. Also, the van is in the shop and being assessed. Hopefully progress is being made. Over 6 weeks now and waiting for guidance from higher up before any repairs can begin. Over 8 weeks and was just notified that higher up decided the transmission needs to be replaced. Dealer has to wait for higher up to order it and have it delivered, no estimate of how long that will be. 2 Sept2022, van in shop since 14 Jun and I was told Wednesday the mechanic that was working on the van left. Have to wait to be assigned to another mechanic but might be ready by next Friday. Lowered the rating to 3 stars, was told the new transmission came in two weeks ago and it seems it should be installed by now. 8 September, was called late yesterday that the van was ready and quality controlled. Went to get it today and noticed the bag with the charge cable laying on the floor inside the back hatch. Went to put it away and the door on storage compartment wouldn't latch. They took it back into the shop and had to reattach a piece that had come off but did get it fixed. The service tech then noticed that the back of the storage compartment had been broken and said he ordered a new part to replace it and would call when it comes in. Will have to go back to get that fixed, but for now we have the van back and hopefully it will be good to go. Unless something bad happens this wll end my post after almost 3 months without our van. More

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