Chris Roberts

I highly pleased withe the help But I had a major issue Because I have had my truck for less then 6 months and I am having major issues the transmission was bad I am get it replaced now I purchased the tru Because I have had my truck for less then 6 months and I am having major issues the transmission was bad I am get it replaced now I purchased the truck for work and now I have been out of work for 3 weeks very hard time for me and to make this worse the person who sold me the truck Cam totally gave me false information leading me on a run around trying to get my correct paperwork and warranty for the truck and may I add had me on hold for an hour and never called me back till this day to apologize or give me correct information very displeased with customer service and aid and a very serious matter I did get in contact with Chris in the finance department and I was very pleased and grateful that he could assist me in this matter thank you Chris I appreciate you and I hope your team can find away to correct this matter and give me the respect and courtesy I deserve More

by Markese Randall Verified Customer Verified Customer

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Was having issues with my jeep and they were able to figure out what was wrong and explain everything with me. Communicated with me throughout. Felt comfortable moving forward with repairs. figure out what was wrong and explain everything with me. Communicated with me throughout. Felt comfortable moving forward with repairs. More

by daisy Verified Customer Verified Customer

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They’re reliable, friendly, and to prompt. I can always rely on the service department to diagnose and repair what’s going on with my car. I can always rely on the service department to diagnose and repair what’s going on with my car. More

by Sylvesterbiddle22 Verified Customer Verified Customer

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Brought my car in they said they checked it out. It is something warranty won’t cover. I wanted the paper with all the information of their diagnostics and never received the paperwork even after I It is something warranty won’t cover. I wanted the paper with all the information of their diagnostics and never received the paperwork even after I picked the car up so customer service is terrible in the service department. More

by enriquerodriguez27 Verified Customer Verified Customer

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Drop my car off at service they realize what was wrong with. It said warranty doesn’t cover that and I wanted the paperwork stating everything they did to my car and exactly what’s wrong with it and all t with. It said warranty doesn’t cover that and I wanted the paperwork stating everything they did to my car and exactly what’s wrong with it and all that and I wanted to give it to the warranty company myself they never gave me the paperwork to show what exactly was wrong with my car. You know everything about my vehicle And I called numerous of times. Spoke to the service manager. He said he would email me the paperwork never did I called called didn’t get no paperwork come to find out they never even diagnose my car like this is a Dodge dealership and I have a Dodge vehicle like that’s terrible service from a service center. If your car has an issue, they should plug up their $20,000 machine and print out the information that they retrieve from your car and they should be able to give you that info so you can give to your warranty company so you can get your car fixed but he said it’s something that is not gonna be covered so he didn’t start nothing because his workers won’t get paid so basically my car stay there for two weeks knowing they couldn’t do nothing and then they finally decided to call me and tell me this this is totally uncalled for terrible service. All you have to do is give me the paperwork that I was asking so I can give it to my warranty company so yeah I highly recommend. Don’t take it to money from Dodge for service go to Dodge of Turnersville quality service there. More

by enriquerodriguez27 Verified Customer Verified Customer

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Every one was very pleasant. The finance getting my truck very fast and efficient. My salesman was quick to go oversetting up my phone and explain the workings of apps The finance getting my truck very fast and efficient. My salesman was quick to go oversetting up my phone and explain the workings of apps More

by oneresearchrn Verified Customer Verified Customer

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Great service caring /quick /positive / and extremely professional at all times will go Back again professional at all times will go Back again More

by Startaz856 Verified Customer Verified Customer

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This is the review i put on google with pictures. First of all, all of the reviews that say no communication are 100% the truth i had to call 6 times to find out what's going on with my truck. It too First of all, all of the reviews that say no communication are 100% the truth i had to call 6 times to find out what's going on with my truck. It took a week to do a job (Front right u-joint) that would take me 40 minutes and they only did 1 side (it was under warranty thats why i brought it to them). For some reason it took them 33 miles to find the problem which is ridiculous all they had to do was put the truck on a lift and check it. Second as you see in the pictures finger prints all over the truck. 3rd they parked my truck under a tree and scratched the paint. No respect for my truck or me the service writer (Who i dont even know his name never told me ) never checked if I had a warranty too lazy to scroll down on his computer to check. They tried to charge me $800 for a freaken u-joint what a joke. If they weren't so close to me I would have never went. Go at your own risk but make sure yiu look over your vehicle before and after you go because they will mess it up. More

by VINCENTCAMPISI123 Verified Customer Verified Customer

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This took twice to fix with a third time for actual diagnostics. If they had test driven it and went over 55mph would have known that it was not fixed. I have always used the service here and dont want diagnostics. If they had test driven it and went over 55mph would have known that it was not fixed. I have always used the service here and dont want to complain but lets get it together. The reason one goes to the dealer for maintenance is for the right fix for the car. More

by robert.martin_iii Verified Customer Verified Customer

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Easy appointment oil change was smooth. First oil change for my truck. Service guy was friendly and helpful. Asked him if I needed to have anything else done. He said no truck was in good First oil change for my truck. Service guy was friendly and helpful. Asked him if I needed to have anything else done. He said no truck was in good shape. More

by schmagogle27 Verified Customer Verified Customer

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