Chris Reynolds

Friendly expert service with true concern for owner and owner’s vehicle. Don’t drive home without it! owner’s vehicle. Don’t drive home without it! More

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Jeremy was awesome, super friendly, incredibly knowledgable, very patient, quick and responsive Brought the car into the dealership to get the brakes checked, and left with what feels like a br knowledgable, very patient, quick and responsive Brought the car into the dealership to get the brakes checked, and left with what feels like a brand new car. More

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Eric was great! Made sure I stayed up to date with my repairs and that I got my truck back in a timely manner. Made sure I stayed up to date with my repairs and that I got my truck back in a timely manner. More

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My Dodge Durango was at LHM for over 1 week. I called and/or sent text messages 3-4 times per day. Service agent Eric promised each time that he would call me back and he NEVER called me. He sai I called and/or sent text messages 3-4 times per day. Service agent Eric promised each time that he would call me back and he NEVER called me. He said the warranty would take a long time to deal with and he “couldn’t spend 40 minutes on hold for just one customer”. I asked that he at least let me know what was wrong with the car and then I could decide if I wanted to wait on the warranty or just pay for it. He wouldn’t give a straight answer and continued to blame the warranty. After several days he texted and asked ME for the claims phone number for the warranty. I sent it and then he never responded to my texts. It was SO EPICALLY frustrating to repeatedly hear how horrible DODGE’S warranty was. DODGE sold me the warranty when I bought the car from THEM! After a week my husband called, waited on hold for more than 30 minutes, and finally got a hold of Eric to identify the issue with the car, deal with the warranty and do the repair. It was all done that day. I was repeatedly dismissed by Eric every day for a week. Apparently the repair was quick and easy because it was done within a few hours of my husband calling. The warranty issue was taken care of in that time too. At the end of it all, it only took a couple hours, not even a full day to finalize the repair. This is MY car. However, apparently Eric doesn’t respond unless a man yells at him. I communicated ALL of this to Eric when I picked up my car today. He apologized for the HORRIBLE service and had all kinds of excuses about how it was the warranty’s fault. To top it off - this survey was sent to my husbands phone. Not mine. So I’m disappointed and dismissed again. Seriously??!! I’ve owned 2 Durangos and 2 Jeeps. I’ll ABSOLUTELY be looking elsewhere for service and for my next purchase. More

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Great, fast service. The Service Advisor was great to work with. I would recommend them to anyone! The Service Advisor was great to work with. I would recommend them to anyone! More

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I always have a great experience. The people are respectful and very polite. They are knowledgeable about our vehicle and I trust them with it. The people are respectful and very polite. They are knowledgeable about our vehicle and I trust them with it. More

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Amazing service and attention to detail. Always willing to check everything I describe as an issue. Chris went for a ride with me to help figure out an issue. Always willing to check everything I describe as an issue. Chris went for a ride with me to help figure out an issue. More

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I use to recommend this dealership as my husband and I have purchased 4 new cars, 1 new truck and 2 used trucks from them. Sense this dealership was sold I would not recommend this dealership to my worse have purchased 4 new cars, 1 new truck and 2 used trucks from them. Sense this dealership was sold I would not recommend this dealership to my worse enemy. Stay away from this dealership go somewhere else to buy your vehicle unless you want to be treated horribly. More

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Just an oil change, nothing fancy, but I know my mechanic the great Darren Gibb is there for me should I need something more. The parts department is always the best. the great Darren Gibb is there for me should I need something more. The parts department is always the best. More

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These guys are great. Always a good experience when I take my vehicles in for service. You can count on honesty and respect from them. I will continue to bring all my ca Always a good experience when I take my vehicles in for service. You can count on honesty and respect from them. I will continue to bring all my cars here. Class act for sure! More

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