Chris Prohaska

Excellent service and a great staff ! ! They made sure all the paperwork was completed and explained the same day. I will highly recommend Volkswagen of Orland Park!! ! They made sure all the paperwork was completed and explained the same day. I will highly recommend Volkswagen of Orland Park!! More

by Carolynjclark245@gmail.com Verified Customer Verified Customer

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Good financial team. I’m concern about my name on documents. I’m not sure of the sales team integrity. Car advertised as 2024 and was 2022. My name was wrong on credit an I’m concern about my name on documents. I’m not sure of the sales team integrity. Car advertised as 2024 and was 2022. My name was wrong on credit and application this seems to be no big deal to staff. I feel like I stole someone else identity. More

by JEJJHLAP Verified Customer Verified Customer

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Rick DeLatorre, Alex Morales, and Matt Kutyna attempted to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLat to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLatorre will drag his feet when it comes to the “we owe you” on your contract. Alex will bait and switch you when selling you a warranty, so please double-check your paperwork before signing. Matt will call you “poor” if you’re not part of his preferred customer demographic. Honestly, it’s the worst car-buying experience I’ve ever had. Alex will submit paperwork with the incorrect information. It’s been two months and they refuse to even show proof that parts are even ordered. They will deny all of my claims because they have no integrity. Do yourself a favor and just drive past this dealer. More

by ERICHUIZAR10 Verified Customer Verified Customer

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I was sold a previously purchased and registered car as NEW!!😡 I have sold proof and expect a remedy before I report to various agencies! NEW!!😡 I have sold proof and expect a remedy before I report to various agencies! More

by DOONEY723 Verified Customer Verified Customer

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Excellent customer service and service team was extremely friendly. I had a great experience at the dealer friendly. I had a great experience at the dealer More

by COLLIS4012 Verified Customer Verified Customer

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chris p alex and matt were great made my purchase easy and now i drive a new audi and now i drive a new audi More

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The experience with Volkswagen staff has been incredibly disappointing. Once the sale is made, their attitude shifts completely. They become arrogant, rude, and dismissive—acting as if answering a simple qu disappointing. Once the sale is made, their attitude shifts completely. They become arrogant, rude, and dismissive—acting as if answering a simple question is beneath them. There’s a clear lack of respect or interest in helping you once you’re already a Volkswagen owner. The cockiness and unprofessionalism from the staff are shocking, especially considering how friendly and helpful they are before the purchase. It’s disheartening to see such a drastic change in treatment the moment they no longer need to win you over. More

by Octoberlove05 Verified Customer Verified Customer

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Always very efficient, Always very kind and respectful. Always answer every question with knowledge.and wisdom. Always answer every question with knowledge.and wisdom. More

by CARCADAN42 Verified Customer Verified Customer

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Best car buying experience ever! I was so apprehensive coming in off the street as a woman buying a car but the way that Chris Prohaska, my sales rep, and the sales manager, Matt Kut I was so apprehensive coming in off the street as a woman buying a car but the way that Chris Prohaska, my sales rep, and the sales manager, Matt Kutyna, took care of me is unmatched! In a world where things continuously are rushed and brushed over, the patience and attention to detail they took to meet my needs for my brand new 2025 Taos was WORLD CLASS. The dealer staff was friendly. The inventory was plentiful to make sure I was met with several options. I am happily driving away a satisfied customer and look forward to referring them to all my friends and family! Chris p was great More

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Chris p was great and out standing ve easy to work with would highly recommend would highly recommend More

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