Chris Pauken

From the first phone call to when we drove the vehicle off the lot, it was a 5-Star experience. Chris Pauken went above and beyond to make us comfortable and at ease with the purchase process. In addition off the lot, it was a 5-Star experience. Chris Pauken went above and beyond to make us comfortable and at ease with the purchase process. In addition, he recognized that parting with our vehicle of nearly 20 years was a sentimental one and was gracious enough to offer to take our picture next to it. We feel Chris is a real asset to your dealership! We also want to thank Ahamed Barakath for bringing his pleasant personality to the tedious document signing at the end of a long day. Chris and Ahamed thank you again!! More

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Excellent customer service in sales and service dept. Everyone is friendly and professional. The dealership is spacious, immaculate and customer service oriented. Everyone is friendly and professional. The dealership is spacious, immaculate and customer service oriented. More

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Porsche Chandler in the Phoenix area provides incredible service. I wasn’t sure which Porsche 911 to go with and Chris Pauken took his time with me, encouraging me to figure out exactly what I want for this service. I wasn’t sure which Porsche 911 to go with and Chris Pauken took his time with me, encouraging me to figure out exactly what I want for this monumental purchase. I now own a beautiful 911 Targa GTS thanks to Chris and the team at Porsche Chandler and I’m very, very, happy! More

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Hands down, the best buying experience I’ve ever had. I cannot say enough good things about Chris Pauken. He is knowledgeable, professional and always willing to go the extra mile. He exceeded my expect I cannot say enough good things about Chris Pauken. He is knowledgeable, professional and always willing to go the extra mile. He exceeded my expectations in every way! This is the second time we have purchased at Porsche Chandler, and I have no doubt when we are ready to purchase again it will be at this dealer. More

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Very friendly and professional. Chris was excellent and they were over the top helpful to make sure we well acquainted with our new Cayenne. Chris was excellent and they were over the top helpful to make sure we well acquainted with our new Cayenne. More

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They are very professional and very friendly Chris is excellent I buy all my cars there would highly recommend them excellent I buy all my cars there would highly recommend them More

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Great place to buy a Porsche. Also service is always good. We just bought a new Macan S and traded in our Panamera. They gave us a fair price for our trade in. Also service is always good. We just bought a new Macan S and traded in our Panamera. They gave us a fair price for our trade in. More

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In January of 2023, I purchased a 2007 Porsche Boxster from Porsche Chandler. During the walkaround of the vehicle, salesman Chris Pauken commented that the rear glass had “been replaced” while speaking o from Porsche Chandler. During the walkaround of the vehicle, salesman Chris Pauken commented that the rear glass had “been replaced” while speaking of the other service items that had been done to prepare the car for sale. I test drove the vehicle and I agreed to purchase it. During the drive home, I noticed distortion in the rear window and learned that it was actually plastic, and not the glass that was original to the vehicle. I notified both Chris and Haydn Howe (General Sales Manager) of the glass issue the next day and Chris claimed he made no such remark and that it would have been $9000 dollars to replace the top since the glass could not be replaced alone. I reached out to multiple Porsche experts and one (Nathan Merz) who has a lengthy relationship with the brand and is the Porsche Club of America’s Valuation expert. I provided him photos of the top with the plastic, and he was stunned that a Porsche dealership would do this and not simply replace the glass. He said, “That has to be the oddest story I have ever heard, especially a Porsche dealer.” Few people in the US have the knowledge of the history and product line more than Nathan. I reached back to Chris, explained to him my concerns and he passed the issue onto his sales manager, Lee Jones. I spoke to Lee and he assured me, after reviewing the facts and options, he would get back to me. He never did. After three weeks, I initiated a call to him at which point he said he had no resolution. Prior to the call, I sent Lee and Chris a copy of THEIR sales brochure that was provided to me and was posted online, that indicated the vehicle came with a rear defrost. I asked Lee how he wanted to resolve the lack of rear defrost. He openly admitted they failed but provided absolutely no resolution and expressed a desire not to continue the conversation. I was then passed off to Jason Hair, the General Manager. Like Lee, Jason was not willing to right their wrong, refused to take any responsibility, and then questioned the expertise of Nathan Merz, claiming “Your guy does not know much about Porsche’s.” Jason had been the GM of Chandler Porsche for around a year, coming from the neighboring Subaru. Jason was not sure which year Porsche went from plastic to glass read windows and was also unsure of if plastic could be heated. He also mis-pronounced the brand name repeatedly. In general, he demonstrated a staggering lack of customer support, honesty, and product knowledge. He was extremely rude and confrontational. He also blamed me for the oversight in the sales brochure. Every step of the way I was ignored. Chris, Lee, and Jason, all demonstrated zero attempts to resolve the situation and went as far as to say I was lying and it was my responsibility. This is behavior what you would expect from a second rate used car dealership, not from Porsche. The experience was poor at best, and completely dishonest at worst. Porsche Chandler might sell high end cars but employs low end salesman. Disappointing. More

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Chris is a wonderful salesman and very patient with all the questions asked. Nice dealership the questions asked. Nice dealership More

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Excellent experience, super friendly and experienced staffs to help find the best option to suit my needs. staffs to help find the best option to suit my needs. More

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