Chris Nall | Page 19

Chris Nall - Tarnishing the establishment disgustingly so I was promised several paint touch ups during the time of sale that really did need professional work. I had let CBB’s touch up guy try and his paint I was promised several paint touch ups during the time of sale that really did need professional work. I had let CBB’s touch up guy try and his paint color did not match, nor was he able to touch up the area smoothly. The area in question is the size of a nickel and is located a few inches from the drivers door handle - so, very noticeable. After dealing with the service manager, I received a call from Chris Nall to come in and meet and have a look at the car. During our conversation Chris was minimizing the issue of the paint, it’s location and overall had a cavalier attitude that I found repulsive. I explained to Mr. Nall that based on Kelly Blue Book (he turned bright red with this mention) the price I paid was several thousand dollars (3k to be exact) over and surely there was funds somewhere to pay for the appropriate fix that should’ve been done the first time! Mr. Nall became irate, raised his voice several times and asked me to leave the premises or he would call the police. Bear in mind I was SITTING IN MY MINI COOPER while he threatened to call the police on me. It was hysterically funny for someone not understanding why I was being demoralized and yelled at. I don’t know why he would be calling the police other than himself yelling and looking like a fool. I do not know how or why this man’s temperament was/is so unbalanced but I do know I will never return to Certified Benz and Beemer for anything. I made amends with Mr. Nall and shook his hand upon my wishes to make the situation right as that's the type of guy I am. While I was waiting for my tint to be done he saw me again in the east side sales area and practically pounced on me for being inside of the building. I explained I was using the restroom and waiting and he did not have a problem with this BUT a grown man having to explain that I needed to use the little boys room was again the unexpected. Mr. Nall also informed me that because of my transaction, one of his sales managers had been demoted. I have absolutely no idea why, nor did the owner know why Mr. Nall thought it appropriate to let me know this information. Since I paid cash (13,000) for my car, I was expecting to pay tax, title and license fees, not some weird 847.00 fee added in without my knowledge. Maybe this is why someone got demoted? Regardless, a client doesn't need to know this information. Also, I paid 3k over KBB for my car! I thought I was getting a good deal as my car had low mileage but nope. I paid a premium price to pay an animal like Mr. Nall's hefty salary. I met with the owner of CBB Jack that day within an hour of the incident and was happy to be able to explain what issues had occurred. I want it known that Chris R., Sales manager, Berrin in Sales, Tracey in Finance (she's fabulous) and Bryan in service are all incredible people to work with. It’s a shame that Mr. Chris Nall not only ruined my gleaming reviews and thoughts of CBB but that I won’t ever return for anything they may offer me. Jack the owner did offer to pay for one of my oil services but I don’t find that to be enough in rectifying what went on with Mr. Nall. I'm a native to Arizona and have choices in where I purchase my cars. Again, what a shame. I know that something like this would NEVER have happened while I purchased cars in the past from Schumaker MB and Chapman BMW. Update - as of 12/19/2015 I have not received an apology from Mr. Nall. More

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I really tried to rate the dealer higher, but.. After putting a deposit down on a RV and making sure with numerous phone calls to the salesman that the vehicle would be ready to go mechanically and After putting a deposit down on a RV and making sure with numerous phone calls to the salesman that the vehicle would be ready to go mechanically and clean when I got there, since I was driving 330 miles, boy was I surprised. When I arrived the vehicle was still being washed and detailed, but there were numerous other mechanical issues that needed to be fixed that I was not made aware of. I was disappointed and surprised that this happened when after all, this was the owner of the dealership personal RV selling it through the dealership and thinking this was a plus and would have no issues. After waiting there 3 hours with the salesman trying to fix it, it was finally agreed that it needed to go into the shop for a more extensive inspection and repair and further cleaning. I also discovered the pictures advertised on the internet were not even current, and the miles were 4,000 more than advertised when I looked at the odometer. I will say the 3 sales people, Chris N, Lee and James V did all they could to help under the circumstances. I left that day very unhappy without the RV and had to drive another 330 miles back home with the hopes that we could resolve the mechanical issues that prevented me from buying the vehicle. After a few weeks Lee spoke with the owner and we finally all agreed on a solution that included repairs that needed to be done to the RV and another 2 weeks later I bought the RV. I think the owner gave this sale to the salespeople who had no business selling this vehicle when they had no knowledge of it inside and out, If not for Lee and Chris, I would have walked away. I am struggling to give the dealership 2 stars but Lee and Chris N deserve 4 stars for all their effort. More

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easiest car buying experience ever! I called on a Monday and spoke tp Berrin already knowing exactly what I wanted thanks to a very easy to use website. I submitted my loan application I called on a Monday and spoke tp Berrin already knowing exactly what I wanted thanks to a very easy to use website. I submitted my loan application over the phone and details of my trade in. Took maybe fifteen minutes. Thirty minutes later received a call saying I was approved for the payment I wanted and car I wanted! Came in on Wednesday (that was when my schedule would permit) and did my test drive with Jeff and signed! No hiccups, No pressure, and they were very explicit about the terms of my loan. This is very important to me! I have a background in lending and great horror stories of dealerships housing over trends and rising the customer to commit to something they don't fully understand. Berrin was prompt and thorough, Jeff was friendly, professional and really down to earth, Chris was seamless and lastly Rocio explained all the details of the loan, etc. so well that I was never once hesitant! I bought my beautiful Mercedes-Benz and I did it with the best dealership I have every dealt with! More

by srau6610 Verified Customer Verified Customer

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Too many mistakes for a high-end car owners I typically buy high-end (Benz, Beemer) and pre-owned. I saw an Alpina B7 for sale for this dealer and I jump on it. The site didn't have a picture I typically buy high-end (Benz, Beemer) and pre-owned. I saw an Alpina B7 for sale for this dealer and I jump on it. The site didn't have a picture of the car, but showed a graphic "Certification in Process". Knowing how rare these cars are, I jumped on it. Called the dealer. Began to negotiate the purchase. Financing wasn't an issue, so I knew we could turn it around quickly. After a thorough certification process, they were able to deliver the car of my dreams. It was perfectly detailed and definitely shows the care they take with the cars. I even had he opportunity to talk to the owner and he was a real stand up guy. They tried to convince me to keep the Alpina wheels, but my rims were nicer. They swapped the wheels and the car looks great! Chris Beaman was a joy. He did everything. More

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Better than great! This is our second vehicle purchase from CBB over the last 4 years. We searched online both times for a specific vehicle. We are now positive great! This is our second vehicle purchase from CBB over the last 4 years. We searched online both times for a specific vehicle. We are now positive we made the right choice the first time. Thank you Jeff! More

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Making the best out a bad situation I recently bought a Ford Focus from this dealership for my son and sadly from the first day I bought it - it had problems with the transmission and ot I recently bought a Ford Focus from this dealership for my son and sadly from the first day I bought it - it had problems with the transmission and other items. The car drove poorly and it was a bad experience all round. I returned the car to the dealer and told them I was very unhappy with the car and that it needed fixing. The car would shudder every time I took it through the gears. To cut a long story short- Ford did nothing but Benz and Beemer took the car back from me and traded it against another vehicle (a chevy volt) - they gave me back my money I paid for the vehicle (excl taxes, title and reg and the doc fee). I had only had the car for 8 weeks. Both myself and the dealer lost out on this transaction financially - but we worked together to make the best of a bad situation. They took back the Ford and I was happy with the trade of the chevy volt. Travis Walters and Chris Nall worked hard to help me and they appreciated my concerns from day one. They were gentleman to deal with and courteous at all times. Rocio in finance is a pleasure to deal with and was very transparent thoughout. This is now my third purchase with Benz and Beemer and I plan to return to them in the future. What makes a company a 'great company' is when they do the right thing at each juncture. More

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Couldnt come together on the price!!!! I was trying to buy a VW with a salvage title and MY research was that the price should have been lower than the "up front" pricing that I was purpose I was trying to buy a VW with a salvage title and MY research was that the price should have been lower than the "up front" pricing that I was purposed. I even offered a cash price and all I got was a pre-written explanation on pricing. They were very responsive and they got info back to be very quickly. More

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Excellent all around This is the second time I have bought a vehicle from this company and each time the experience has been excellent. They are friendly, professional and This is the second time I have bought a vehicle from this company and each time the experience has been excellent. They are friendly, professional and always have great cars. I would highly recommend them More

by charles0 Verified Customer Verified Customer

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Wonderful experience I absolutely loved buying my car from Certified Benz and Beemer dealership. From the minute I walked in I felt nothing more then special. Berrin liste I absolutely loved buying my car from Certified Benz and Beemer dealership. From the minute I walked in I felt nothing more then special. Berrin listened to my wants and needs and helped me find the perfect car. My credit has never been good and when I told Berrit and Chris about my credit history, they didn't blink an eye. I got into an amazing SUV and with the best interest rate I have ever had in my life. I will buy all my cars from this dealership from now on. Thanks Guys! More

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Unforseen Pleasure As many can attest, purchasing a vehicle can often be a daunting task. Immediately, the professionalism and experience shined from the moment I enter As many can attest, purchasing a vehicle can often be a daunting task. Immediately, the professionalism and experience shined from the moment I entered the premiss. Jim Beyer, was extraordinarily attentive to my needs and desires. The no haggle pricing and non-pressuring sales made me comfortable as I selected the car I wanted. Integrity and fairness were the hallmark traits from the purchase to the trade of my vehicle. If you are in the market for a gently used higher-end vehicle, going to Certified Benz and Beemer is a no-brainer. Great experience. More

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