Chris Myers

I definitely have mixed feelings about the dealership. I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to pay it because I thought it was just too much. When picking up the car, Alex quoted me half of that and it ended up being not even $300. The problem that Chris said it had, was non existent. What had happened if I hadn’t refused? I would’ve spent a fortune on something it didn’t need, Alex doubled check because he’s an incredible person but still, they could have changed a perfectly fine part in my car. So that being said… you guys make your own conclusions. More

by ceci.labordeb Verified Customer Verified Customer

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Poor communication on what was wrong with the car and the repairs that needed to be done. repairs that needed to be done. More

by BERN Verified Customer Verified Customer

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Perfect, Chris is the best! ! He is extremely efficient and takes care of his clients ! He is extremely efficient and takes care of his clients More

by pouriasadeghishad Verified Customer Verified Customer

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Great service! Also gave me some advice on my cracked mirror and a quick estimate of repairs. Also gave me some advice on my cracked mirror and a quick estimate of repairs. More

by IZAPMD Verified Customer Verified Customer

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service was great, timely and courtesy service was great, timely and courtesy service was great, timely and courtesy timely and courtesy service was great, timely and courtesy More

by CTOPPINO Verified Customer Verified Customer

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Chris Meyers had a horrible attitude and acted like he did me a favor to take my car. His “holier than thou” attitude is horrible and interaction with him was enough to never step foot in that place again did me a favor to take my car. His “holier than thou” attitude is horrible and interaction with him was enough to never step foot in that place again. The only shining light was Jose Corona who not only helped with my problem but offered guidance and a solution. Jose was amazing. Chris was absolutely horrible to deal with. His attitude sucks More

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The check engine light came on after my service request. Now I cannot get into service again with a loaner for weeks. No AC on a new car Now I cannot get into service again with a loaner for weeks. No AC on a new car More

by BERNLIPT Verified Customer Verified Customer

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Excellent but overpriced service; A good dealership for both purchasing and servicing my two BMW's both purchasing and servicing my two BMW's More

by alevizos Verified Customer Verified Customer

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This dealership has the most incredible staff! !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond t !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond the call of duty to explain every detail to me perfectly so that there would be no doubt at all when I purchased my brand new BMW he was a joy to work with. I will definitely buy another car from Santa Monica BMW.!!! The gentleman in the office who took care of the paperwork was very knowledgeable also and very kind and very easy to work with!!! I even talked to the owner who was extremely kind and extremely knowledgeable and just a joy to speak with everyone from the owner to the Salesman to the gentleman who does the paperwork made me feel so ease buying this brand new BMW it was a pleasure to work with them!!! Guy White More

by GUYWHITE1959 Verified Customer Verified Customer

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I visit the SM-BMW Service Dept mostly for recalls (we have two 10-year-old sedans) but I've always been treated like a regular customer. The work is always carefully done, and the processes of both drop have two 10-year-old sedans) but I've always been treated like a regular customer. The work is always carefully done, and the processes of both dropping off and picking up our cars has been smooth and respectful. More

by dlopez25 Verified Customer Verified Customer

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