Chris Mercer
Chris Mercer at Larson Ford
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Chris Mercer

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.8
83 Reviews

Dealership Experience

12 yrs, 4 mos

4.8

83 Reviews

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83 Reviews of Chris Mercer

January 10, 2025

Dealership Rating
Employee Rating

Chris is a great person to deal with. He speaks to you not down. He we t the e tra yard to contact me during the day to keep me updated. Which is something new for me. I've been to many More

by gilliswm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Finamore

Jan 10, 2025

Larson Ford responded

Thank you for sharing your experience with Chris and the team at Larson Ford! We're delighted to hear that our service stood out, especially in keeping you updated throughout the process. We appreciate your trust and look forward to serving you in the future!

January 08, 2025

Dealership Rating
Employee Rating

I received timely updates with no sales pressure from the service team. And all work was completed exactly as expected. More

by rm051488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Larson Ford responded

We're delighted to hear that our service team at Larson Ford provided timely updates and met your expectations without any sales pressure. Thank you for sharing your experience!

Jan 09, 2025

rm051488 responded

It was a pleasure using your dealership for my service.

December 03, 2024

Dealership Rating
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Chris from service is the best. Best prices in town. Definitely recommend for all service More

by kkat955
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Larson Ford responded

Thank you for trusting Chris and Larson Ford with your business!

November 18, 2024

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Great fast and friendly service each and every time. No complaints at all from this satisfied customer! More

by lesthompson357
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Nov 18, 2024

Larson Ford responded

Thank you for the fantastic feedback! We're delighted to hear that you're consistently satisfied with our service at Larson Ford. Looking forward to your next visit!

November 15, 2024

Dealership Rating
Employee Rating

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk , From Service Dept.: Steve, Chris P.

Nov 15, 2024

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 25, 2024

Dealership Rating
Employee Rating

very professional and helpful repaired problem and found and corrected other issues would not hesitate to recommend them More

by tomzeyer
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2024

Larson Ford responded

Tom, we're delighted to hear that our team at Larson Ford provided professional and helpful service. Thank you for recommending us!

October 25, 2024

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Employee Rating

The dealership is very professional and dependable they provided the best service and keep my car in great condition More

by tomzeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Larson Ford responded

Tom, we're delighted to hear that you found our service at Larson Ford professional and dependable. Thank you for trusting us with your car's care!

October 23, 2024

Dealership Rating
Employee Rating

Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Oct 24, 2024

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 20, 2024

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Employee Rating

I use to dread going into dealerships and was always worried about buying a new truck. We’ll never again! Bobby has now made the process amazing both trucks I’ve purchased from him. He treats every sing More

by Bobby1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 22, 2024

Larson Ford responded

Thank you for sharing your experience! We're delighted to hear that Bobby, Tracey, and Chris have made Larson Ford your go-to place for vehicles and service. It's wonderful knowing our team treats customers like family. We look forward to serving you again in the future!

October 15, 2024

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Employee Rating

The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Oct 15, 2024

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

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