Chris McQuegge

I rate a ZERO! Service Mgr. Chris McQuegge is the biggest JERK. Has no business being in customer service!!! Was rude from the beginning. I asked why he was giving Service Mgr. Chris McQuegge is the biggest JERK. Has no business being in customer service!!! Was rude from the beginning. I asked why he was giving me attitude when I was just trying to figure out what was going on. I even thanked him at the end of the conversation and his response was "YEP" and hung up on me! When I complained to Matthew (General Mgr.), he stated they get yelled at a lot. Well, no wonder! I can see him being rude if I was rude, but I wasn't rude! Told me they were trying to do us a favor! Doing your job is a favor? No communications between him and the techs! Left message after message with no response! Had to keep calling back. FORGET KIA! No way would I ever do business with such a corrupt company! They don't stand behind their word or their warranties because they know the vehicles are JUNK! Matthew also stated he has so many cars towed in a day that he doesn't have room for them! They have people on a waiting list for a rental car because they sell JUNK!!! Lesson learned! NEVER EVER AGAIN! So, if you are thinking about getting a KIA, I would think again. If you really want one, go to a different dealership! Their salesman maybe nice, but the service of KIA of Columbia sucks! More

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Novie is great. However, I feel they advertise discrepancies in what they actually offer you in terms of credit. The sales staff, except Novie, are emotional and som However, I feel they advertise discrepancies in what they actually offer you in terms of credit. The sales staff, except Novie, are emotional and somewhat rude, as many turn a blind eye to the rudeness, which is unacceptable, because is transforms the customer into a defensive mode in order to carry out the deal. More

by WYLENNE Verified Customer Verified Customer

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Well I have to update this back down to 1 star. Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 a Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 and 2024 Telluride from them. Tried to get the oil changed in the K5 and the soonest they could get it in was over 2 months out. Even offered to leave it there all day. They did not care. The Telluride had several recalls including one that was a fire hazard. Again, 2 months out was the best they could do. At the time of both sales, they included 1 year of free maintenance which is basically 2 oil changes in 1 year. They would not honor that on either vehicle so don't fall for that scam like we did. They do offer Lyft rides and this morning right after I dropped it off, they called saying they had no record of free 1 year maintenance so I would have to pay for the oil change. The lady calling was not helpful at all. When I hung up, the Lyft driver said I was the 3rd person he picked up recently from Kia of Columbia that had the exact conversation about the 1 year of free maintenance with them! So if you are expecting to have great service because you bought a brand new vehicle from Kia of Columbia, you will be disappointed like us. They do not care about customers after the purchase. How does the saying go... fool me once, shame on you. Fool me twice, shame on me!! More

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Terrible experience with the service department. Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explici Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explicitly indicates no charge. Very rude staff interaction. More

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Novy is wonderful to work with and has assisted us in last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! last 2 Kia's we have purchased. Novy was very helpful in issues around a recalibration issue! More

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